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February 2024 by Maria M.
I usually take my 3 dogs there for nail grinding but every time I go there they have a new employee doing them and most of the time they do not do a good job. well finally my brother decided to complain to one of the managers Christine who told him that they will redo them. I could not take them right away and when my brother called to talk to her again she was out so He talked to another manager Derick who was very unprofessional, rude and did not want to do the grinding anymore he wanted to do clipping only but I had paid for grinding. THIS MANAGER DERICK MAKES THE STORE LOOKS BAD.he made me take the dogs to the store just to tell me that he will not do the grinding he also look very upset when I got there. Where is the customer satisfaction he should not be a manager every time that I go there he is walking around doing nothing instead of making sure that the customer is satisfied.
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February 2024 by Tristan B.
I've been taking my dog here for two years to get groomed and it took awhile to find a groomer here that I liked. Eventually, I took Koop in to see Lou. Lou is the best groomer and my doggo always leaves looking the best and super happy when they groom my boy. Highly recommend them for grooming.
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February 2024 by Liz R.
LOU IS AMAZING!!! my Great Pyrenees had matting and is skittish to cut/baths. Lou took the time to explain everything that was going to be done before and after. My dog has never looked better. Thank you Lou!!!!!!
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February 2024 by Cindy B.
Omg LOU is wonderful! The attention to detail and care for my little Lady is spot on! I know this store has some bad reviews but not all groomers are the same so please don't write off every groomer here. If anything give Lou a chance! Thank you for taking such great care of my baby. We will definitely be back to work with you
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December 2023 by Roxanna S.
Zero stars are what they deserve. I only continue to shop here because my fur babies need a certain kind of hay and food. Today, I picked up my online order, and when I checked it, items were missing. On top of that, the rude cashier was so busy flirtjng with a male customer that she tried to ring me up for the items I already paid for. When I proceeded to try to tell her that it was items from my online order, she had an attitude and was disrespectful. She's lucky I didn't curse her out. Cashiers fail to pay attention to their job here and have no customer service skills. I am sure she will not be there when I return because they have a high turnover rate. I have never seen the same employee ever. This store needs to hire better employees!
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October 2023 by Stacey C.
Danielle is obviously a Dog Lover. She makes me feel comfortable leaving my baby with her. We decided to make her our "go to" for all our grooming needs. Keep up the good work.
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October 2023 by Maritza L.
Grooming salon -- I highly recommend Danielle, professional groomer at PetSmart Pittsburg. We decided to bring our 8 year old doxiepoo (adopted 2 months ago from a shelter) for his first professional grooming. I was worried because he is reactive to dogs/cats. During the in-take process, Danielle allayed my concerns by explaining the options available to make my pup more comfortable while in her care. When I returned to pick up my pup, I was amazed at the transformation in his appearance. The cut was so great he looked like he was ready to participate in competitive dog show. I am so very happy with Danielle's work that I have decided to become her repeat client. If I could rate her more than 5 stars, I would.
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September 2023 by Marcus T.
I've brought my two year old American Staffordshire here twice now for grooming. The first time, the experience was very unremarkable and honestly I wasn't sure if the woman who did my service actually did it but i had nothing to compare it to. This time around I tried someone different and she was amazing. Ahjee was very communicative and did a thorough job. She asked a lot of questions before and gave me a rundown after which I didn't get the first time. She seems to have a genuine care for the animals in her care. Definitely will go to her again.
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August 2023 by Raylynn H.
I took my happy 11month old Malshipoo here to get groomed. His cut was absolutely beautiful and I really loved it. However when my puppy can home he wasn't happy. He stayed in his kennel for 4 days, today I got a little worried because he wasn't eating much or drinking water. I took him to the vet today and the doctor said nothing was physically wrong with him. I don't know what happened during grooming but my dog didn't like this place.
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June 2023 by Tiffany A.
The store had an abundance of sales tags throughout the store and it turns out it was ringing up to reflect. The cashier said they would honor amd needed a key the manager came up and denied the sales price because she misplaced the items or failed to remove the sales tags. Then refused to sell a cart full of full priced items and refused to provide her name "Gloria" thankfully her staff shared with me. She was very rude, aggressive, and was unable to communicate or provide rational reasoning.
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March 2023 by Sandhiya S.
I have been coming here since before I had kids. I believe my first purchase was a beta fish and tank. It's always clean and spacious. Very organized. I like to look around (every isle) browsing. They really do have quality items at a great price. The employees are always helpful. Oh and they keep their check out lines moving. Parking plentiful and well lit.
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February 2023 by Tocca Y.
Had our pet grooming appt today, but we were denied. The staff didn't even tried her best to put our dog inside. She didn't even try to hold our small dog and was scared that my small dog will bite her. I think they need to train the staff to be more friendly with pets.
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January 2023 by Joyclyn S.
The aquatic department had poor customer service. I waited my turn, he left the department after finishing up with his current customer. I requested assistance, when the same employee returned, he said the aquatic section was closed and I was unable to purchase a fish.
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December 2022 by Giavonna M.
Brought my nervous dog Oliver to get a nail trim and shape. Lou helped us out and handled Oliver with great care. Highly recommend this location for nail trims.
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September 2022 by George S.
Standard place to get pet supplies. It's still a little pricey than getting it online, but still a great place to go in a pinch. Lines can be long at times, but generally they go pretty quick. If you're looking for prescription foods, you won't find it at this location. Found out the hard way. The PetSmart of n Brentwood was the only one that carries prescription food. You need to get a card from the animal hospital in the PetSmart. It usually requires updating the card every 6 months regardless. I noticed the prescription foods go quick, best to either call ahead to have them hold it for you or try ordering it online.
