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November 2023 by Heather B.
I paid for this gym for years without using it. The one time I got my first ever late fee due to changing banks. No manager will call me back and nobody will waive the late fee. I wasn't even asking them to close my membership, but they closed it for unknown reasons and still refuse to work with me to get my payment information updated and the late fee waived. It's just a hassle and unnecessarily confrontational for no reason.
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October 2023 by Jeff E.
While this is a basic gym, it does offer the water table and shiatsu chairs for a warm down. The machines are doubled and are kept clean by the staff and members.The most important aspect of this gym is that is kept CLEAN. If you're looking for a basic gym with clean machines and dressing rooms, along with friendly helpful staff, this is the gym for you.
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October 2023 by Lupe L.
I love it here Justin at the front desk is so sweet and very encouraging every time I go there it's always clean and really nice all the machines work way better than other places
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September 2023 by Alaya W.
I appreciate the facilities at my current gym, but I am contemplating switching my membership to 24-Hour Fitness. One point of frustration is the attitude exhibited by staff members when I provide my phone number for check-in. It's not a requirement for me to download their app and consume my phone's storage just for the sake of logging in. A return to issuing physical membership cards with barcodes could be a more efficient alternative. On my last visit, an employee sarcastically asked if I needed assistance with setting up the app. I replied, stating that at this stage, most people are well-versed in app installation and walked away. The inconsistency in their greetings is another issue; sometimes they say hello, sometimes they don't. However, getting irritated over a task as trivial as entering a phone number is disproportionate. If they find this to be a strenuous part of their job, they might not be able to handle the responsibilities I encounter as a Human Resource Director and a business owner in the wine industry. This experience has soured my view, leading me to explore other gym membership options.
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September 2023 by Larry H.
I got injured and asked for a refund for my membership since I couldn't work out. The manager directed me to the billing company and told me they were the ones who made the charge. I emailed them and they told me that my home gym made the charge so I emailed the manager again on 9/7/23 and forwarded what the billing company had said. Didn't get a response. Tried to follow up 3 times and have been ignored. Save your money and go somewhere else the management is a bunch of thieves. If something changes I'll update this post but as for now I'll be directed people away from this gym and telling them to go elsewhere because of their shady business practices. I'll also be reporting them to the with BBB as well as California's department of consumer affairs
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September 2023 by David V.
Been a member at this location for several years and I don't know who does the hiring but your associates spend more time on their phones then actually working and greeting your members. Sad that customer service is lost nowadays. Guess they don't seem to understand that the members are the reason they actually have a job. Or at least the ones on the weekends in the morning. The only person I ever see doing anything is a middle aged skinny guy with long hair, he stays cleaning up.
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June 2023 by Google user
Love my time here no judgement zone! ?
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June 2023 by Nina P.
It's so busy here, there's really no point in coming. All machines are hogged up and there's a line for the next machine. Only thing that is open are cardio, even that is limited. Going to be cancelling soon. App isn't very accurate on how busy it is neither.It was once a good gym, but not anymore. & no this isn't the "summer rush". It was like this in November/December too.
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May 2023 by Rhei M.
It's a great gym considering the price. Has everything you need plus a few additional perks if you have the black card membership for $10 more than the basic membership. Sometimes there is an issue where it gets crowded at certain times and there are only one of some types of machines so you may have to wait a long time if people are using them. Staff is always very friendly and helpful, especially Kim at the front desk who is usually there when I go in the afternoons and has helped me many times
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May 2023 by Fred Harris
Very unprofessional and disrespectful team and managers I asked for tokens for a massage and was denied by the “manager Victoria over the phone” while a incompetent team member who had no other help barely seem like she new her job they need to re examine who they have work in a GYM
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March 2023 by Roy Maxson
Where is my review I wrote a review approximately three hours ago and it’s not posted did you remove it because I’m having some issues with billing or do you only post positive reviews
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March 2023 by Jemellee S.
I really loved the one in El Paso and I was excited to see it here in California and one close to my house. This Antioch Facilty on Lonetree is really nice. I'd say it's a pretty good size. Very clean, lots of cardio machines and work out areas. This one has other amenities like hydro massage beds, massage chairs, tanning booth etc. The only thing missing here is a sauna or steam room. After a workout I like to sit in either one. Or just use it for relaxation. I don't know if they offer any service like coach/trainers... of all the time I came in, I was never approach med by anyone. Maybe I'll ask next time. I know they don't offer any workout classes but someone correct me if I'm wrong. The staff have been very nice and helpful. My app has not worked a couple time to check in and they easily checked me in with my phone number. The membership fee though is very affordable you can choose from $10 or $24. I'd say go for the $24 monthly-this one allows you to bring a guest. Love this perk!!!
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February 2023 by Kristina Moldovan
Staff have all been nice. The times I go are not too busy. Now if I can keep it up...
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February 2023 by Nicole Steelman
Great gym. Didn't feel like everyone was staring at me being that I'm super over weight. Will be back daily!!
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January 2023 by Alesia Cook
1st time visit and truly No Judgement Zone
