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January 2024 by Brittany B.
I am extremely upset and distraught over the fact that I brought my pet who I loved just as I would a child here after she passed , which is such a difficult thing to have to go through, wanting to get her cremated. They stated it would be 2 weeks until she would be ready for pick up and I was ok with that. They unfortunately could not get through to me and so I called just this morning around 7 almost 8am to follow up with when she would be ready. They said she was here and ready for me to retrieve. I let them know I would come once I got off of work later tonight. Around 11 I wanted to confirm it would be ok for me to come at 6:30 pm and 7 when they said there's no need someone already picked up my baby princess. I was of course distraught and hysterical I never gave authorization for anyone to pick up my cats remains and now I am heartbroken that my child is no longer with me and I can't do anything about it. I have no words for this vet hospital and cannot fathom that this would ever happen to me while I am still grieving over the loss of my baby!
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January 2024 by Lelah S.
How can you still operate a business that states you care for animals when clearly you don't the only thing you care about is money and it shows I went up there with my puppy stressing and crying I did not want my puppy to die to please help your fee was 180.00 and I had 150.00 what is $30 less to do what you clam to stand by and strive for and that is the lives of animals . And guess what my puppy died I didn't even get to see the vet the lady behind the desk said if you don't got 180 the vet won't even see you thanks a f***** lot if you love your animal don't go there unless you have a lot of the only they care for and that is your money something a lot of people dont have. They don't deserve the one star I had to give to give to submit my review
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January 2024 by Leo S.
It's a shakedown. They take advantage of your love for your pet. Terribly overpriced and we were waiting in their office for hours. we complained and they sent an emailing banning us 2 weeks later. They wanted to charge us $1000 dollars for removing a fox tail. Went to our regular vet the next day and they fixed her for only $200 and in the same day. Would not return or recommend.
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December 2023 by Michael N.
We found this place from our primary vet at Brentwood. Just in case if there's an emergency. Our pup accidentally act some cabbage which cause him to have diarrhea and vomit. We were really worried so we rushed him to an emergency. In the morning, only a few people were waiting. I registered our pup and they brought him in right away. Unfortunately, we had to wait a few hrs because the primary vet had not arrived yet. Later they brought us in. We had a consulation with the doctor and she decided to run some tests to make sure nothing is serious. She advised to go home and they will call us when he's ready. Good news nothing serious with his health from the test results. He just needed to take some meds to cure his diarrhea and vomiting. The next day our pup was back to his normal self.
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November 2023 by Luisa M.
Like many reviews start, I wish I could give this place 0 stars. They will leave your pet without treatment for more than 5 hours. We took our pet there at 11 and at 6 we called and said if our pet was okay, we wanted an update and they said he STILL hasn't received treatment. When I called and asked for an update they said "they took my dog on a walk" when he has injuries and bandages on ALL four paws, how is it possible he's "walking"? I understand it's a hospital and it gets busy, but they need to do better. It's ridiculous how bad this place is. They do not care about your animal. I didn't feel stressed when I got there because it's a hospital right, they're trained to take care of your animals UNTIL I read the bad reviews. This was the closest hospital in our area and they definitely take advantage of that. They charge you a ridiculous amount of money for TERRIBLE care and they have the worse attitude when dealing with grieving and scared parents of the pets. PLEASE DO NOT TAKE YOUR PETS HERE PLEASE.
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November 2023 by Phillip M.
Thank so much for giving Big Frank a chance after his fight with a Coyote... Lame Thanksgiving but I was thankful to have had the chance to save him. They answered the phone right away, got him in as soon as I got there, they gave him ped med, xrays, IV, so we knew the truth that there was no saving him. We were able to be there as we put him to sleep. They were so great. Best wishes. Ignore the crazy karen reviews on here... with no life threatening emergencies you should wait.
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November 2023 by Rayantanae W.
Very helpful during an extremely stressful time. Thanks for the sensitive staff and empathetic words of condolences from these people. Truly caring
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November 2023 by Sabrina D.
Everyone on staff was really nice and very professional. I would definitely recommend this location to anyone in need of emergency pet care. Our 15 year bully had been throwing up for 2 days straight and would not eat. They were able to find the issue within a few hours. They also provided a solution that best fit our finances and saved our dogs life. THANK YOU TO THE WHOLE STAFF!!!!
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November 2023 by Gina H.
Had a crazy couple of days. Brutus has us scared for the worse. He had a terrible seizure that forced stones to his urethra. And then continued to have 2 more seizures until we got to the hospital. He had to get emergency surgery to remove the stones and close the rupture in his stomach and we are finally home. He is trying different meds to control his seizures. But we are so happy to be home and resting. 2 hours after we got home, our other dog Luke was bit by a bug and had an anaphylactic allergic reaction. He was shaking, itching, ears were bleeding, then fell to the ground, I had to get him into the car as fast as possible and never drove so fast in my life to get him to the emergency vet. By the time we got there he was covered in mounds of hives all over his body. The vet pumped him with steroids and Benadryl to get him better. I have never had such a rough couple of days and couldn't thank the Antioch emergency vet enough. They are such angels in saving my dogs lives and supporting me to keep me and my pregnant self ok. They treated my dogs as if they were there own and the communication was excellent and they were so patient with us.
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October 2023 by Linda R.
Awful!! The wait was ridiculous and no one on staff seemed to care about my cats burnt paw pads. They made her wait hours and hours and had the audacity to say that "she is very comfortable " needless to say this wasn't my 1st crap experience here.. other vet offices told me "don't take your pet there unless they are on the brink of death" it's very true! Will never go back and if your thinking to go here ..... DON'T!!! Or expect crappy care and LONG LONG wait times. If you love your animal... avoid it!!! Take your pets to VEG in San Ramon. Yes, it's a bit of a drive but worth every minute. They are 24hr emergency services and the wait is no more than 15min. Trust when I say that they care about animals there.
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August 2023 by Helen M.
I had to take my puppy here around 9PM on a Friday night. Even though we were there until after 2AM, I am so grateful to all of the staff for the care they gave my sweet Biscuit. The staff was dealing with several critical situations so having to wait was totally understandable. I cannot imagine the stress and heartache of working there. While I was there, two of the animals brought in had to be euthanized. I felt such sorrow for the owners and I was so grateful my Biscuit was okay.
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August 2023 by Toby M.
Very compassionate and caring people here. Our 17 year old cat, Maki, had gasped for breath and stopped breathing when we were giving her IV fluids prescribed by her regular vet. Sadly, Maki was gone upon arrival. But, the assistant who helped us was very compassionate and understanding. We made the quick decision to have her cremated on site. We picked up her urn and was saddened that we were unable to get a paw print from her like we had for her Brother, Nori, and her sister, Sugar, and her Mom, Mandeep (Ma). But, low and behold, I was pleasantly surprised to find a sympathetic card with Maki's pawprints inside. Thank you, VCA Antioch Angels. I will be visiting you for ALL Emergency Vet needs in the future. God Bless!
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August 2023 by Tiffany R.
Worst experience I've ever been to with a vet! We waited for over 4 hours for my pup to be seen for them to tell me when I asked it would be 1-2 more hours still to wait! My dog had his whole face swollen and eye shut while they kept seeing other people in front of me! Yes I understand this is an emergency vet, but this was just as much as an emergency as most of the other people being taken back before us! They need more doctors big time!!
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July 2023 by Sandra R.
WORST experience ever ! i took my dog today and waited 2 and a half hours for me to get up and ask them when they were going to see my dog and they told me to go home because they weren't going to see us today. if it wasn't for me getting up and asking , who knows how long i would've waited !! don't go here ! their customer service was not good either.
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May 2023 by AntJosieJazzie W.
We took our Yorke this morning. He was limping and we couldn't figure out nor see what was in his paw. Took him in and Sarah at front desk went above and beyond with her excellent customer service and assured us that all will be well, explained procedure and was very helpful and knowledgeable. She took our pup to the back to be examined by the doctor. Short while later we were called back into the room and doctor brought our dog in. He was no longer limping. She said it may have been a bee that stung him but he was fine. She did full exams of his paw and didn't see anything serious. At first I was not really sure of the diagnoses because he seemed in a lot of pain earlier and now he was all better. She said bee sting is like that. We got home and SURE ENOUGH WE FOUND A DEAD BEE IN THE DOG AREA WHERE HE WAS HANGING OUT AT. I couldn't believe it! Doc was right! Thank you ladies for excellent service, hope to not have to see you again but I will definitely recommend you.
