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July 2024 by J.J. daCool
June 2024.
This Metro by T-Mobile at Elverta and Walerga was a good experience. They actually had the phone I wanted, (unlike a few other metro stores).
The employees are knowledgeable. When I got my new phone the setup was quick.
(Though I did have to pay more because I didn't want a new number, I don't understand that policy style from T-mo/Metro on porting.)
And I would have to minus a half star for being signed up for an additional plan service addon without being asked (of which it can be found in the mymetro app usually) , though all phone retailers seem to pull that these days.
Otherwise a very good experience.
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April 2024 by Alan Martinez
Spectacular service reps really know what there talking about. the heavyset guy Hector is great he was in the middle of training someone when he helped me everything went perfect I switched over to metro and the team here they are wonderful ?
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April 2024 by Rojelio Reyes
Such a great experience. Victor helped me and did such a great job getting my new phone. Hector the manager is great he got involved and really helped me get a bang for my buck I love this office and will always be back here!
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March 2024 by New name job
Just got this service very disappointed. My voicemail wont-work and they won't help me. I talked to Hector but he was too busy. Doing something else than helping me.
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March 2024 by Pasha Rusak
TERRIBLE ! Rude staff and VERY unknowledgeable
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February 2024 by James Bendick
Very limited selection of phones
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January 2024 by stacymarie e
These people will rip you off and lie !!!
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January 2024 by Raymundo David F.
I don't know who I was talking to about 1 month ago, but I was told Metro PCS no longer does transaction and other phone service changes at the store and must be done outside store such as via phone call. About 3 weeks later, I visited the Sunrise location for a different reason and the man working there was very helpful. I asked him if this is true and he explained that they still do changes at the store and whoever I was talking to must have been trying to avoid doing some work. Not sure how true any of this is, but it is my experience. In conclusion, I would avoid this store like the plague. Don't do business with liars or apparent crooks.
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October 2023 by Rico Lauren
Gd service...great employee help in providing info and services
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October 2023 by Erin D.
I went to my neighborhood Metro store off of Walergra and Elverta and was pleasantly greeted by a young lady named Nav! Was looking into getting my son a new phone and she took care of me right away.Very nice and personable and attentive! I had some other things I needed as well for a different day and end up meeting her at another store and she made some adjustments on my account also realizing i was paying too much. So she went out her way to make sure I had a plan for for me! What excellent customer service! I mean I walked out of there with some weight off my shoulder! Thanks Nav, you are a rockstar!
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October 2023 by David Paulus
they need to answer the phone
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October 2023 by Andrew Perez
Great customer service
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September 2023 by Yogesh P.
My review is specific to the Antelope Metro PCS location, and I want to share my experience. I arrived at the store with the intention of taking advantage of several promotions which I had confirmed over the phone: * 4 Lines for $100 * Free Google Pixel 6a with Number Transfer * Activation Fee Waived at the store I had even obtained port out pins from Boost Mobile for my four existing phones to ensure a smooth transition. However, upon completing the porting process, I was surprised and taken aback when I was asked to pay approximately $500. This unexpected and excessive charge directly contradicted the promotions that had been communicated to me. When I questioned the rep about the unexpectedly high bill, I received explanations that only deepened my concerns: * I was told that Boost Mobile is now owned by T-Mobile, which apparently disqualified me from receiving the free Google Pixel 6a phone. * Instead of being enrolled in the 4 lines for $100 family plan, I was put into a $180 per month plan, which included insurance. The issue here is that the addition of insurance was neither discussed nor requested by me, and this was only disclosed when I inquired about the bill. The representative claimed this change was necessary to secure the $50 per phone price. In essence, I felt deceived and manipulated into accepting a plan that was significantly more expensive than what I had initially been promised. Feeling cornered with my phones already ported, I reluctantly paid the amount under duress. I left the store with a sense of frustration and confusion. Upon returning home, I contacted Metro PCS customer service. The online representative acknowledged the erroneous plan charge of $180 per month and provided an $80 credit to be applied to the following month's bill. The customer service representative advised me to return to the store and call customer service from there. Subsequently, I revisited this Antelope store, but the store representatives were unwilling to acknowledge the issue or provide any resolution. I found myself in a frustrating situation with seemingly no recourse to recover the $200 that I had been overcharged ($50 x 4 lines). This entire experience has left me deeply dissatisfied and concerned about this particular Metro PCS Authorized dealer in Antelope. I hope no one else has to endure such an experience and pay $500 for something that should have cost $200 ($100 for first month for four lines + $100 for sales tax because California charges sales tax for free phones).
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August 2023 by John Koufie (NanaK)
Very helpful associate, they didn’t have what I wanted in stock so I had to buy directly from Apple
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June 2023 by izzy padilla
Horrible experience. The large lady was so cold, I felt like I was her enemy. She needs to work on her attitude because I don't want to come back. This was two separate days of this uninviting energy soo I don't think I caught her on a bad day.
