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March 2024 by eryka
DONT GO TO THIS STORE. THEY SCAM YOU AND CHARGE YOU UNDERLYING FEES. The Manager David R charged for an "optional" set up and go service on a new phone for $40 when he never set up the phone and refused to activate the phone and refund the $40 charge. The manager is money greedy and refuses to undo the charge on an OPTIONAL choice that wasn't even requested on our side. And at the end, the phone is still not set up so those fees are unwarranted. please be wary, it's disgusting service on the manager alone. If I could put zero stars as an option I would do so.... it's terrible behavior from a MANAGER.
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February 2024 by mohammed nassar
Hello in August 2023, I purchased one of phone devices with plan of 5G as your sales representative was promoting , I told him if it’s not 5G I return it back after couple of days I don’t like the service which wasn’t 5G,And I paid returning fees! And I asked him if there’s anything else to pay , he stated no, then after two months surprise!! I got a collection notice of 75$ in my mailbox and I paid it after I receive it and it’s not my fault !!! What is wrong about verizon ?? I need my collection notice to be removed from my credit report! Otherwise I will sue you! For misleading your customers and fraudulent services! If could prevent anyone from your store I will not hesitate!
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February 2024 by Mike G.
Went in to upgrade a device was assisted JUAN. He mention they charge a set up fee. I don't need help setting up my phone so I just said never mind I'll go to Best Buy. JUAN adds home protection to my account WITHOUT permission. Shady business watch out!! Make sure you check your bills!
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December 2023 by Joshua Carmona
I’m at work in the city of Anaheim and I don’t ever have signal. This is unfair to pay so much money not to be able to have service. Internet connection is terrible! My phone starts loading wasting time out of my day, waiting for my phone to work. Fix your signal in Anaheim. This has nothing to do with the workers or store but only Verizon company
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December 2023 by Kaci S
Armando was very helpful and great at helping 4 to 5 guests at a time. He is ultra knowledgeable!!!
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December 2023 by Veronica Landa-Beavers
Great service! Was able to fix whatever mistakes I made online. Thanks Juan!
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November 2023 by Michael
Placed an online order for pick-up and they do not fulfill your order within the 2 hour window that they are supposed to. I called them at least 4-5 times to confirm but nobody picks up the phone and every time they just send you straight to their automated message. I highly doubt they were THAT busy they cannot take a single phone call in the span of one hour. I ended up cancelling the order from this location and placed it with another.
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November 2023 by Ricardo Perez
I had a great experience at this location. Juan did a great job managing my request. He was patient, and fully understood my needs. I also noticed how the rest of the crew were very courteous to all that walked in. I recommend you stop in a get your upgrades and any accessories.
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November 2023 by Anna Loeb
Juan was super helpful in helping me get a new phone after mine was stolen. He was very friendly and we got everything sorted and transferred in less than an hour!
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November 2023 by Raymond Kim
Store clerks has professional knowledge and provide enough information to guide me to choose and upgrade my phone with savings much time to finish projects
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October 2023 by Jennifer Shipp
Juan has helped me make the transition to a new phone and helped to set up my smart-watch. He has gone way above so far! Many thanks to hm!
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July 2023 by Jesse Setroc
Greeted right away. Leo was great explaining the plans and pricing. Got a phone and transfered my info and got out of there. Great Verizon store!
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July 2023 by Kameel Renner
They were very thorough, friendly, professional and both representatives offered their help and resolve. Quite please with service received. A++++++
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July 2023 by Garrett L.
Came here to transfer from another carrier and get a new phone. Juan was extremely helpful and informative about the plan options and different promotions available. Was able to trade in my old phone and get a new phone while beating the price of the plan of the previous carrier. Will be back for any cell phone needs
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July 2023 by Alexis Arbuckle
I had such a great experience at Verizon with Juan R!!! He was so patient & kind with me. He took the time to explain every step in the process with me & even stayed a little later because my phone took so long to transfer to my new phone. I walked out of that store saving $85 on my phone bill & $60 on my wifi & I would have never known of all the deals without Juan!! Thank you so much!!