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August 2024 by Madison Wetzel
I came in on Thursday August 1st on my lunch break to ship out a package and do a Happy Return. I went up to the only lady in the store and she immediately was so incredibly rude. I did not get her name but she claimed "she runs the place". She condescendingly yelled at me why my package was could not be shipped out instead of kindly explaining what I could do to be able to ship it out. I then had a Happy Return which is a return program where you can locally bring an item to a location and they will pack and ship it for you! She claimed that was not how it worked and condescendingly yelled at me in front of multiple people. Brought me, a 19 year old, to tears in front of multiple people. I picked up my things and left. I understand the customer is not always correct but this was one of the rudest experiences I have ever had.
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July 2024 by Christian Ramirez
"Self-service kiosks are 24 hours" the website says. But only if the door isn't locked...
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July 2024 by Jorge Ruiz
The hispanic lady with a lot of make up is rude. If people don't like people they shouldn't work retail.
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May 2024 by Parker
The ladies in the front are so unhelpful and just talk about there lifes in front of customers. Very unprofessional.
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March 2024 by Jack Davis
Understaffed - only 1 employee working during the week so it’s very slow, go to another location if you can.
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February 2024 by Joy Ji
Worst customer service ever! We waited 45 minutes just to send out something. They had 1 person working and she was so slow. They need to hire more people
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August 2023 by Jung Hana
On 7/27/2023, the tracking number 9405511908879462705765 three packages in one tracking number indicated a delivery failure due to an "incorrect recipient address. I re-confirmed with the shipper the address was correct. I went to the station and picked up two small undelivered packages, and the missing 22 lbs package remains unaccounted for, and there has been no follow-up communication. This is my third-time complaint in two months since my office moved to Anaheim where the mail delivery is serviced by the USPS Sunkist Station. For the last past 5 years, no delivery issues were encountered with Garden Grove Station. It's the Garden Grove station that set high standards and expectations. I REGRET SO MUCH MOVING MY OFFICE TO ANAHEIM.
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July 2023 by Mel Nguyen
Unfortunately you cannot go into the lobby and drop off mail/postcards when it's non-working hours. I came by to drop off a postcard and thought why not buy more postcard postage. I waited in line while a man was trying to get mail from a PO box that he could no longer afford. It was nice to see the patience the employee had for him and got the situation resolved.I received useful information that if you send a postcard that's bigger than the size 1 in my attached photo that you'll need 2 postcard stamps or 1 forever stamp because it's basically the size of a letter. Sadly for me they were out of postcard stamps. I'm still waiting for my online order of postcard stamps for the remaining postcards that would have been returned to sender if I didn't have the additional postcard stamp.I appreciate that you can drop off packages at the parcel drop to the far right once you enter the post office.
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March 2023 by Danai Manivong
Came here to use self check out box but it's closed not sure how po box get there mail on weekend!
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September 2022 by Kenya Lockett
WORST POST OFFICE ON THE PLANET! ID RATE IT A ZERO . This post office completely screwed up and lost my mail that contained my CHECK I received from work along with some other bills and it’s been over a month!!! Disrespectful staff working the front window especially the guy with the white beard always gives bc people a hard time and was getting defensive when I explained my situation. They don’t have a handle on things have lazy carriers that send you the wrong items or do there routes. Will definitely NEVER GO HERE
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September 2022 by Christine Wurtz
I would rate zero if could. Went to buy stamps and waited for 20 min after 7am opening time and lobby never was unlocked. Back parking lot had tons of cars do employees were there.
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August 2022 by Cyklone (Cyklone)
Worst customer service ever
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August 2022 by Jeannette Yoshida
Good and friendly services
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August 2022 by Phantom
Good customer service once you get a USPS representative... however, to get to a representative sometimes there is a wait in excess of 15 minutes. The location is heavily understaffed.
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August 2022 by Taq Zam
Unfortunately, this post office is usually crowded with long lines. I try to avoid as much as possible.
