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February 2024 by Thich Ay C.
Horrible service. I walked in and waiting. No acknowledgment. Then an associate was done with a customer and walked outside past me. Still no acknowledgment. When he comes back from the outside walking past me. Still no acknowledgment. Am paying 160 usd per month for service and got this treatment at this location. Horrible service. There were 2 guys and 1 gal customer service at the time. There were about 4 customers at that time as well. And I was the 5th customer.
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January 2024 by Ali Aljadeed
Bad communication in this store
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January 2024 by Jesus Gutierrez
Good phone company for everyone
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January 2024 by Hoang Viet Mai
Amazing
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January 2024 by Janae Price
They have a large store with honest staff ready to help. I had to return two items. She provided me all of the information I needed to make a great decision.
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January 2024 by Emily
I understand that these associates work on commission but you would think they would be capable of basic human decency. I switched over my entire family plan to a different carrier bc of the terrible service at this specific store. The only account I couldn't move over was my grandmothers number which was on a whole separate account (a tactic that was used to gain more commission for the sales rep when I first wanted to add the line). I didn't think it would be that big of a hassle if I only had to pay for her line but because I couldn't add my email to her account since it was associated to my old one I couldn't make online payments so I had to continuously come in to make the payment in person.In a previous visit, Eric B helped me make the payment on the account and when I asked him if he could update my card on file so I can set up automatic payments he told me he was unable to do that & that I would have to call in (a lie, I later found out). When I tried calling in to set up automatic payments they said they needed to send a verification code to the number on file, since I don't live with my grandmother and she does not text nor read, I was not able to get the code.The next month I went in to make the payment in person & asked the associate that helped me if he could set up my automatic payment bc I couldn't do it over the phone. He was more than willing to help me with a process that took less than 5 mins. I was grateful to him for his help & for giving me the first good experience I've had at this store. I left relieved that I would never have to come back.Unfortunately, my card was compromised and canceled & I had to come in and make the payment in person again. I tried to avoid it by calling over the phone bc I would much rather deal with the horrible wait times on the phone than the horrible service in person but they were unable to give me the amount of the payment due bc they couldn't verify me with a text. So I had no choice but to come in today & was of course treated like a nuisance because I wasn't opening new phone lines & therefore unworthy of a commission. I went up to the associate Veyda & maybe got half a sentence out until she interrupted me and told me to go pay at the machine. I tried about three times to explain that I just needed to know the amount that was due and would happily pay at the machine to end this interaction with her but she continued to interrupt me a solid 2 more times, telling me she couldn't help me or disclose any information to me if they couldn't do it over the phone. Mind you, the account is in my name, under my SSN, & I had my license ready, in hand. Information she would have known if she had just let me speak. So how is that she is unable to disclose info to me? IF she had practiced some active listening & let me explain my situation and what I needed, we both could've been rid of each other much sooner. All I needed was the amount, once I finally pried the information out of her (took about 4 seconds for her to pull up), she said "you can pay at the machine, or get charged $5 if I take the payment here." I'm not entirely convinced this is true, since they are obviously encouraged to lie, but I was over her bad attitude and condescending energy. Don't worry, I didn't make her work any harder than she refused to and took myself to the machine.If you value good service and being treated like a human being, do not go here. There's about 14 employees in there & maybe 2 of them are worth any kind of interaction. If you must go here, avoid anyone with the name Eric B or Veyda, at all cost!
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December 2023 by Emily Z.
I understand that these associates work on commission but you would think they would be capable of basic human decency. I switched over my entire family plan to a different carrier bc of the terrible service at this specific store. The only account I couldn't move over was my grandmothers number which was on a whole separate account (a tactic that was used to gain more commission for the sales rep when I first wanted to add the line). I didn't think it would be that big of a hassle if I only had to pay for her line but because I couldn't add my email to her account since it was associated to my old one I couldn't make online payments so I had to continuously come in to make the payment in person. In a previous visit, Eric B helped me make the payment on the account and when I asked him if he could update my card on file so I can set up automatic payments he told me he was unable to do that & that I would have to call in (a lie, I later found out). When I tried calling in to set up automatic payments they said they needed to send a verification code to the number on file, since I don't live with my grandmother and she does not text nor read, I was not able to get the code. The next month I went in to make the payment in person & asked the associate that helped me if he could set up my automatic payment bc I couldn't do it over the phone. He was more than willing to help me with a process that took less than 5 mins. I was grateful to him for his help & for giving me the first good experience I've had at this store. I left relieved that I would never have to come back. Unfortunately, my card was compromised and canceled & I had to come in and make the payment in person again. I tried to avoid it by calling over the phone bc I would much rather deal with the horrible wait times on the phone than the horrible service in person but they were unable to give me the amount of the payment due bc they couldn't verify me with a text. So I had no choice but to come in today & was of course treated like a nuisance because I wasn't opening new phone lines & therefore unworthy of a commission. I went up to the associate Veyda & maybe got half a sentence out until she interrupted me and told me to go pay at the machine. I tried about three times to explain that I just needed to know the amount that was due and would happily pay at the machine to end this interaction with her but she continued to interrupt me a solid 2 more times, telling me she couldn't help me or disclose any information to me if they couldn't do it over the phone. Mind you, the account is in my name, under my SSN, & I had my license ready, in hand. Information she would have known if she had just let me speak. So how is that she is unable to disclose info to me? IF she had practiced some active listening & let me explain my situation and what I needed, we both could've been rid of each other much sooner. All I needed was the amount, once I finally pried the information out of her (took about 4 seconds for her to pull up), she said "you can pay at the machine, if I take the payment it's an extra $5 charge. Unless you don't care about that." I'm not entirely convinced this is true, since they are obviously encouraged to lie, but I was over her bad attitude and condescending energy. Don't worry, I didn't make her work any harder than she refused to and took myself to the machine. If you value good service and being treated like a human being, do not go here. There's about 14 employees in there & maybe 2 of them are worth any kind of interaction. If you must go here, avoid anyone with the name Eric B or Veyda, at all cost!
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December 2023 by Douglas Goldstein
These folks work hard to make customers happy.
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November 2023 by Vicki Renteria
I traded my galaxy 22 and got a galaxy 23 ultra the trade in was 800 dollars but the people that made me this spectacular deal forgot to transfer my photos and phone numbers and emails and if your on your phone as much as I am then you'll know what a mess I'm in but tmoblie and customer care were wonderful OK
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November 2023 by Aristeo Torres
SAD !!! I walked in just wanting to get a new phone and was turned down immediately because I need my California ID on me ….. I have it at home but even if I know my pin or anything else’s to verify it’s me.
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November 2023 by Ernie V.
This rating is really for the customer service of Eric B. I understand if one is tired at the end of a shift, but he was definitely lacking in overall service. I came in with my family to purchase phones as mine had a lot of exterior damage. Eric came over and I explained to him what we were looking for and if their were any deals. He mentioned about adding and extra line and the discount to the phones, which we did not need to add a line and then offered the apple deal which again we declined. This is when the demeanor changed, and his customer service definitely was brusque in his interactions with us. I will say his directions and explanations were clear, but overall my wife and I left with us probably not returning to this store and looking at other locations in the future.
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September 2023 by J.J
Avoid this location. The sales associates will lie to make the company a profit. I was told that my bill for adding a line would only be $60 extra. I was paying $98 (including insurance) before adding the line, bringing the tab up to $158 a month. But for the last 3-4 months T-mobile has been trying to charge me $168 plus change. Their reasoning is that the insurance was bringing the bill up to $168. Their math is wrong. They keep telling me that I am paying $150 for two lines and $18 for the insurance. For it to be $168 I would had to previously be paying $90 WITHOUT insurance. $90 plus the $60 (which was what they said was going to be the increment); that would make the two lines go up to a total of $150 + $18 for insurance. The problem is that I wasn't paying $90 for the line. I was paying $80 plus $18 for phone insurance, $98. When When they gave me the price of $158, they were already calculating the insurance now they are lying to double charge me. AVOID THIS LOCATION! Liars and thieves.
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July 2023 by Moni C.
came to t-mobile because apple couldn't help me , they said T-Mobile would be able to and came to this store for help says oh Apple Store lied they could of unlocked your phone. so T-Mobile and apple don't know how to communicate on one who can really help you with your issue. very disappointedT-mobile associates and T-Mobile customers services!! .
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July 2023 by Benny “Fugetabotet” Chavez
Very nice store / Awesome customer service ? / Come on in and check it out ??
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June 2023 by Francisc Burileanu
One of my favorite tmobile places. It's good service.
