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June 2022 by Ivan L.
This place has the worst customer service! Called in to ask for size availability for storage unit and the guy that answered the phone asked me "why do you need to now the sizes?!" Maybe because I'm looking to rent a unit and would like to know that you have a size within my needs? Keep in mind his attitude right way was condescending and rude. I told him my reason for the question and he answered that I sound like a competitor searching for information. Maybe you should be more concerned about your customer service than your competitors. So I basically told him I'd be taking my service elsewhere since I didn't feel comfortable leaving my property there no longer. He simply said "do whatever you want " He then calls me back like about an hour later "not knowing who he was calling " so I told him that I was the customer that he basically told to F off earlier " he took that phrase to literally and said his calls were recorded and he never said that. It means that you basically blew me off with your attitude. Anyway he then proceeded to tell me that he would block my number which after that first conversation why would I ever want to call? I'd rather go anywhere else!
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May 2022 by mike villeneuve
Phenomenal management very personal service gave me a two-for-one on move-in and referral because I know I send people to them all the time love them highly recommended
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October 2021 by Chevy D.
Facility is very clean and secure! Was In a bind finding a place to store our stuff and went to many places we just didn't feel comfortable leaving our stuff stored at. Finally found this place which is close to home. We felt very safe leaving our stuff here. The manager James was very helpful and made us feel comfortable leaving our stuff in their storage location. We recommend this location and especially appreciate the special they have right now where you pay for one month and the second month is free! It's so helpful during these hard times, we know if you're thinking about this location it's the right choice for you!
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August 2021 by ROBERT Armstrong
I have only been here a couple of months. Prices are just below the average price for units. They even give senior and military discounts.
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July 2021 by Jillian Jones
This place is amazing. I haven't had any issues at all and the management is great. James has always been very helpful and polite. He does a great job at running the place. It's clean and quiet. He's also always been very professional and if there is ever an issue or an update pertaining to ur space he's on top of it. Great communication. Thank u James for doing such a great job. I appreciate it.
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July 2021 by Melissa Laslofy
I've never had a problem in more than 10 years at this facility, but dealing with James the manager today has made me want to move all of my belongings out of this place. They apparently "changed their credit card processing company" and claimed to have sent me a letter which I never got. They claimed to have called me several times, but had a bad phone number that I didn't even know. Then after my rent was late, he tracked down my actual phone number online, and called me to let me know. He answered the phone while driving in the golf cart, and said that they sent me an email, but when he got to the office found out that they did not send any emails and he was speaking in generalities. He did not offer to waive the late fee, and was not apologetic at all. His customer service was the worst I have ever had the displeasure to deal with.
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July 2021 by Melissa L.
I've never had a problem in more than 10 years at this facility, but dealing with James the manager today has made me move all of my belongings out of this place. They apparently "changed their credit card processing company" and claimed to have sent me a letter which I never got. They claimed to have called me several times, but had a bad phone number that I didn't even know. Then after my rent was late, he tracked down my actual phone number online, and called me to let me know. He answered the phone while driving in the golf cart, and said that they sent me an email, but when he got to the office found out that they did not send any emails and he was speaking in generalities. He did not offer to waive the late fee, and was not apologetic at all. His customer service was the worst I have ever had the displeasure to deal with.
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June 2021 by Erin Didio
Great staff. Secure storage facility. James the manager always goes above and beyond his job to make sure the customer is satisfied. Highly satisfied choosing Stor More.
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May 2021 by Sal Rios
James is an amazing person super nice, informative the unit was super clean. Just all around a great experience. I am happy I chose this place to store my belongings.
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March 2021 by Rosa Martinez
I was a tenant for 23 year's best experience I feel my stuff was safe the place always clean and we make great friend last person to help me move out amazing THANKS STOR MORE ! IF I EVER RETURN TO O.C U HAVE MY BACK ! THANKS JAMES ?
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March 2021 by James Velasquez
Clean facility, very friendly staff, safe location.
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January 2021 by Kelly Boyle
Super cheap prices for really big units. It isn't dust controlled, so store your things carefully. Locked gate for security and very helpful staff.
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January 2021 by eva imperatore
There were no rules violated and when asked why we were being told to leave James the manager simply said because I said so. We were told by him that he didn’t have to explain the rules and when he said it’s because we don’t have a California license we asked for that in writing. We reserved the unit with our New Jersey license and no where could you show that was a violation. In addition when we pointed out the COVID rules you were breaking you didn’t adhere to them. The sudden removal after just moving in cost our business thousands of dollars, all because from what we can guess is because you are the king of your storage unit. We were nice to you even though you were always creepy with us. Following us to a gas station to take pictures was ridiculous. Threatening my veteran husband was absurd. Apologizing to us and saying we can stay but then two days later saying never mind you have to leave was just cruel. The storage unit could be amazing if new Management took over, I think your role at Stor-Mor has gone to your head.If this is in fact the owner of Stor-Mor and not James, we’ve tried calling you multiple times. Please contact us if you care to discus the atrocity’s we saw with this business!
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October 2020 by Justin Lanning
Stor-Mor Self Storage is a wonderful place to store all of my items. I am a small business owner, I have an E-commerce store, Smoking Authority. Because of the management, particularly, James, I have flourished. James, even introduced me to a fantastic business contact which has been great for expanding my business and online store. Stor-Mor has really exceeded my expectations of quality storage. Being a licensed business owner/operator, I had to have a extremely large storage and certain accommodations. The management and owner knocked down a wall so I could have 2 storage spaces, side by side. This, alone, has been a game changer for me. They went out of their way to make the unit optimized for me. Also, Randy, the weekend manager, is such a friendly and wonderful manager. I would HIGHLY recommend Stor-Mor Self Storage to friends, family and everyone else! This is a great place that really goes out of their way to make it a win-win for both parties. Approaching my 2nd year at Stor-Mor, and planning to be there a very long time!Justin LanningAnaheim, CA
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October 2020 by George Takis
Stor-Mor was definitely the best choice of all for our storage needs. James, the Manager, is a perfect gentleman, and a consummate professional! My wife and I were stressed as ever about downsizing from a four bedroom house to a two bedroom condo, and from the first friendly “Good Morning” over the phone, until the last stick of furniture was placed into the spacious unit we rented, everything went smoothly.Stor-Mor looks nice from the street, and the office was a real treat. James opened the door and welcomed me into a very serene place.Inside the office, it must have been 30 degrees cooler that the burning 103 degrees outside, during the last heatwave. The place is immaculate, and calming. There is a fountain in there and a radio quietly playing classical music on top of polished granite counters, and feels more like a doctor’s office than a store! There’s a slight smell the disinfectant in the air, which is reassuring these days.Later, while unloading the UHaul, we were truly grateful when James drove by in his shiny golf cart to give us water bottles and mini chocolate candies! Great guy!Our drive up unit has an 11 foot ceiling, which, we heard, provides 40% more cubic volume than other places we had considered.We love it, and highly recommend Stor-Mor!
