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August 2024 by Meredith Qiu
Alert: Unauthorized staff entered our room without knocking or announcement multiple times. The first time scared my little children while I was using bathroom and the second time upset my infant baby (see cons #2 for details).
We stayed in the Staybridge Suites for 5 nights for our Disneyland trip. We are a family of 4 with little children. Here are the Pros and Cons of this property.
Pros: this property is 5 mins driving to the theme park. The receptionist upon arrival was friendly and she offered us a discount for parking since we stayed for 5 nights.
Cons: there are so many drawbacks of this property.
1. The property is heavily used and aged. It needs upgrades or better maintenance. For example, the chairs and the ottomans have worn out and have very rough edges. The Carpet is also worn out.
2. The staff is very unprofessional and needs training. They entered our room multiple times without our authorization with no knocking or announcement while our DND sign was on. On the first day we arrived, I was using bathroom and my daughter was in the living room while my husband was out to pick up food. There was a man entered our room without knocking or announcement and once he saw my daughter he closed the door without saying anything. My daughter told me and I called the front desk right away. At first they asked me if we asked for room service and I said no. After further confirmation, they said it was the supervisor who entered our room accidentally and he meant to enter a different room. The front desk lady assured us nobody else had our room key and we shouldn’t worry about it. No apology or anything after I said I felt unsafe and scared that a stranger could enter our room. We have two little children and were scared by this stranger.
The second time was on the 4th day of our stay. One male staff entered the room without knocking or announcement, and my husband asked why he was here and he said he thought my husband ordered some stuff which we didn’t. Again, he exited with no apology. My infant baby was sleeping and got woke up and upset. Furthermore, what if we were about to take a shower and naked? This was not acceptable and I didn’t get any apology but a simply words saying “no need to worry.”
3. When we checked in, we were told the property will offer light room service everyday which means towel change and garbage pickup. But on the 4th day, nobody came to do the room service. When we called, we were told we shouldn’t expect room service everyday. So our garage didn’t get picked up.
4. The room has a bar table with high chairs which is very difficult to have food with little children. With a kitchen in the room, it’s hard to understand why there’s no standard table.
5. There is only one elevator that was shared by both guests and employees. It’s already very crowded with many guests during rush hour, but what made it worse is usually the staff with cleaning carts or tools also use the elevator so it’s nearly impossible to ride in the same elevator on first try. So expect for a 10 min wait in rush hour. We were almost late for our breakfast/dinner reservation because of the elevator. One trick we share is you push the up and down buttons at the same time if you mean to go down, when the elevator comes up, get on it to occupy the space so at least you can get in the elevator.
6. As an IHG member, we asked for the late check out but was told no availability. Sure no problem, we understood. However, we have the right to stay in our room until 11AM to check out. What was annoying was that, the staff kept checking on us: one time at 9:15AM, then at 10:25AM and 10:55AM even with the “Do Not Disturb” sign on.
Overall, the location of this property is good but everything else is bad. I am not sure why this hotel has such a high rating which is so misleading for me to book here from start. I will not recommend staying here. With the same budget, you can find a better property.
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August 2024 by Mike Hamilton (Mikey)
Beautiful room, great staff and delicious breakfast.
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July 2024 by Todd Faurot
Located close to Disneyland. Staff very accommodating. Great breakfast. Just all around Great spot for family as rooms are big, plus equipped to fix own meals, again so close to Disneyland, priced good for location.
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July 2024 by Rosalyn Mendoza
we went to disneyland for a week's vacation, the staff was kind, especially sir joey who took care of us in front desk. we had no idea of the place to go, he taught and guided us. Thank you for the wonderful experience.❤️
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July 2024 by Wendy Weaver
Beautiful hotel with all the amenities!
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July 2024 by Lassi Al Liikkanen
A reasonable stay. Feels like the place has grown out of its capacity, there are bottlenecks in getting around and the small pool needs some maintenance. Room kitchen well equipped, complimentary breakfast okay. Personally will not go again, but not disappointed either
Walkability: Car required to
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July 2024 by Erica Ordunez
It is a very nice place, I recommend it and it is close to many places, very delicious breakfast and very friendly. The truth is, I would return to this hotel.
Food & drinks: Everything was very delicious, this place I recommend it, the only bad thing is that the refrigerator made an annoying noise and we didn't fall asleep easily
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July 2024 by becca ruby
There was a dirty diaper on the 2nd floor and it took the staff 1 days to to get it. Aside from that it was amazing
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July 2024 by christian harkness
The staff were great . Unfortunately the cleaning of our room was not done 2 days after repeated telling to clean our room. Food service staff and front desk staff were 5 stars. Breakfast 5 stars snacks on Monday Tues Wed were 5 stars. To bad the ac in our room was in 1 bedroom not easy to sleep with that noisy fan. We had a suite. So that's why 3 stars. Will not recommend to anyone this place.
Rooms: Bad noisy
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July 2024 by John “Johnny Vegas” Campana
Everyone is so friendly. The rooms are awesome. Very clean.
Nearby activities: Disneyland and Angel's Stadium.
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July 2024 by Mila Aitpakov
Great hotel ?, amazing breakfast ?☕?, overall perfect way to start of your day if your going to Disneyland!!???
Rooms: Large rooms that overall provide amazing confert
Nearby activities: Perfect hotel if your heading over to Disneyland???!!
Food & drinks: Amazing breakfast!! Delicious waffles and omelets served!
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June 2024 by david edler
Great place to stay and close to disney, will stay here again. Very clean helpful staff, lost to do around the area.
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June 2024 by Annikka Fluckiger
Nice place rooms were spacious. Had a few problems checking in but was solved fairly quickly, small pool, no hot tub, and a longer walk to the park.
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June 2024 by Booboo 559
One of the worse stays I’ve had in a long time.
First off when researching for hotel for our family vacation we were told by front desk receptionist Joey the Disney trams were located right behind the hotel ( reality 30 minute walk )
Also had house keeping 1 time through stay ( claimed kids told them come back ) but I have a 3 month old 1 year old & 7 year old .
Couldn’t use my sink for 2 days but hotel claims it was fixed immediately.
Front desk receptionist Erika put her hand to my facial area yelled “ wait “ while I was trying to get info . Then when I told her I’ll deal with ihg she continued to yell as I walked away to her her point across . Hotel did an investigation then claimed I’m lying about events . Wouldn’t spend another dollar here or IHG
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June 2024 by Steven Neal
Rooms: It was really nice and clean
