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July 2023 by Francesca I.
they will steal from you be aware of your bank statements people! they double charge i am still missing $248 from my account. lexine is the only helpful person this store has, if you ever have issues the male manager is just a pick me person, ignores emails, calls, etc. contact lexi for help. even stater bros corporate angela - horrid. 12/23 was the date and i'm still waiting on my money. do not do the cash back option here!
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March 2023 by Stephen M.
Thank you Stephanie, who helped me tremendously when she went above and beyond and helped me by numbering my bags. thank you, made my life easier! You guys are lucky to have such a smart and caring employee!
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January 2023 by Caleb P.
The Produce section is absolutely phenomenal. Nothing is bruised, very organized, never have expired out. That department is a well oiled machine. The Meat Department here is also always SO GOOD ! I drive farther just to come here and so worth it. Now the service is hit or miss. I understand these employees go through a lot with all the bs customer service. My experience is they're human and very kind. Only had about 2 bad experiences here. The other 50 were really good !
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November 2022 by Kim A.
Several years ago, this store was amazing, awesome, and a pleasure to shop at. Not sure what has happened, flip to 2022, the cashiers are extremely rude, act like they are doing you a favor by shopping there, and talk to each other instead of addressing you, the paying customer! Even the store manager is rude, could not do a transaction for a MFG coupon, and could not be bothered to get it correct. No one greets you when you enter the checkout lane (I always do), or thanks you for shopping there when you are finished. Seems like they have gotten complacent and feel like they do not have to be nice to their customers anymore, and that they will still shop there, well, not this shopper, looks like I will be taking my business elsewhere. Shame on you Staters Bros. Markets, shame on you for forgetting or not just caring about customer service.
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November 2022 by Dan V.
One of the few places where you can actually get to speak to a butcher they do not have the prepackaged meat like many other chains have gone to. I highly recommend Chris the butcher he is courteous and highly experienced butcher
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October 2022 by Kathleen M.
It's no wonder this location has only a 2.5 star rating. I went in to buy some items. At checkout I guess one of the managers, Stephanie walked in front of me as I was leaving after paying, I said excuse me, I'm sorry, this manager didn't say a thing or looked back to say anything polite. She had a look of hate, mean looking. How sad this is when she needs us customers more than we need her attitude. I could have gone to Ralph's where I normally go and get treated wonderful and respected as a person but to be disrespectful is a shame. I went to this location because its so convenient for me being so close to me, I decided to go in. I worked hard for my money and I like to keep our local businesses a float. With this attitude carried out, this manager better start appreciating us customers. No one likes to food shop at an unfriendly environment, it's bad enough we have fighting amongst us but do we really need to face this while shopping for food. Good luck in your career as a manager. I didn't even want to give 1 star but I can't finish this post unless i complete my rating. Treat everyone with respect and you'll receive respect, treat them bad, karma will come back to those who treat others with disrespect.
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June 2022 by Fred D.
Chris in the meat department needs a serious attitude adjustment. I cannot believe this guy has been able to hold onto his job for as long as he has. Chris always displays the most unpleasant disposition and demeanor and acts as if he he is doing you a huge favor by waiting on you. A recent example of how he treats his customers occurred just yesterday, June 25th. While purchasing a rack of baby back ribs, I asked him which one he thought was the leanest. Then, with a look of disdain on his face, he said, "I dunno. It's whatever you want". Thanks, Chris, for your expert opinion! Chris never offers as much as a smile, and never says thank you. I have been shopping at this store for over 40 years and have literally spent thousands of dollars here. I refuse to be treated with such disrespect and will now give all of my business to Ralphs down the street. The employees there actually understand the meaning of "Customer Service".Hey, Chris, if you are so unhappy with your job, find employment elsewhere. For the record, I am not a Ralphs employee. I have nothing to gain from this scathing review other than to alert other shoppers how they will be treated if they go to the meat department at Stater Brothers. I will be following up on this review to the Stater Brothers corporate offices.
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June 2022 by T P.
I get my hair done next door (Creations Hair - ask for Jennifer Van who is amazing at hi-lights) and came in on a Friday to buy pork spare ribs on sale for $1.99 a pound. I go to the meat department and am greeted by a black employee at the butcher counter. Very friendly young man. His Mexican mouthy co-worker keeps interjecting. Before you accuse me of being racist for describing the employees, I'm intentionally doing this so the manager can give more training on customer service.I asked for two pounds and the Mouthy co-worker tells him to give me the smaller piece which ends up being 3.6lbs. You cannot get 2 pounds - it's either the smaller rib section or the large one (which is probably 5-6 pounds)What happened to doing what the customer wants? Stater Bros is selling to us, CONSUMERS, products so why not give us what we want and will pay for? This mouthy employee, working at the butcher station, needs more training or needs to shut his mouth and just pack meat. He was clearly bossing and bullying his co-worker. I bet my paycheck that if the mouthy employee wasn't there, I would have gotten the 2 pounds that I asked for.I was checked out by Brandon who was so friendly and Customer Service Focused (hey mouthy butcher guy - learn something). Regardless of my positive check out experience, I won't be coming back here. I'll spend my money at Albertsons where they're actually polite and customer service focused.Update: I made the ribs and the section I could only buy was fatty and bones. Never again - only buying ribs from Costco
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January 2022 by Kristen R.
Clean up on aisle everywhere...I will never shop at this chain again. I bought a "naked juice" drink on January 10th from the cold case. Unfortunately, I was rushed and failed to notice the product in the front was USE BY December 21st. I drank it and it was disgusting. I got sick to my stomach for the rest of the night. On the same trip I bought a bag of rice cakes and noticed the bag had been previously opened. Im now just disgusted with everything I purchased. Do they even maintain their shelves and inventory at this store? It should be criminal to sell you something that is so past its code. Can we get some quality control please?
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December 2021 by John W.
Not gunna lie! I love me some Stater Bros! I do enjoy going to other grocery stores, but Stater Bros just feels like home. It is not overwhelming like other stores. I know exactly where to find what I am looking for and I do not feel like I am being sold on a bunch of other things. I come in. I get my fresh produce and I leave. Its a simple process and Stater Bros has it figured it down to a perfect recipe!Ah ha! you thought I would say science! But I didn't, so shame on you for assuming! I must assume that you have stopped reading the rest of my review because you feel like I was mocking you, but never! I would never insult!Trust me, like I trust Stater Bros. We will never let you down.
