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November 2023 by Kate G.
Would love to be able to rely on these guys. They are one of the largest truck rental companies in the nation. Yet again today we arrived to pickup a 26' we had reserved in advance to be told they had no trucks that would be comparable to fill our reservation. They were hoping to have one back as a return but that had not happened and sorry they can't help us. Would have been nice if they had called to let us know before our reservation time or if they had started calling around for other options before I am standing at the desk. What is the point in taking reservations if the are not honored. I would love to say this was the first time, but it is not. Especially after they reached out a few months ago asking for more business from us. (We used to rent a lot, but purchased a truck so our needs are less). I understand things happen and if this was a rare occurrence where they communicated they were unlikely to have a truck in advance I would be more willing to let it slide. But it is often a 50/50 on if you will get a truck. And no advance notice means we spend time and money coming to pickup to then leave empty handed and scramble to figure out what to do about it.
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October 2023 by Steve Bennett
These guys are heroes in my book. My E Transit work van has been in the body shop for over a month. After renting u hauls for $20 a day plus .79 per mile PLUS gas, my bottom line was getting pretty thin. Not only did Penske have an E Transit in stock, but they gave me a killer deal on the rental! For just $20 per day, and .20 per mile I an rocking a high roof E transit, and not spending a dime on gas! Plus it has a HOV sticker so I'm not sitting in traffic for hours.Thanks again Penske, you a life saver!
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October 2023 by Entity
Great awesome service friendly workers there's a young blonde beautiful smile great attitude that was helping me but I just can't remember her name ? great service should be up for employee of the month
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October 2023 by Steven B.
These guys are heroes in my book. My E Transit work van has been in the body shop for over a month. After renting u hauls for $20 a day plus .79 per mile PLUS gas, my bottom line was getting pretty thin. Not only did Penske have an E Transit in stock, but they gave me a killer deal on the rental! For just $20 per day, and .20 per mile I an rocking a high roof E transit, and not spending a dime on gas! Plus it has a HOV sticker so I'm not sitting in traffic for hours.Thanks again Penske, you a life saver!
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July 2023 by Trinity Harl
Over priced and VERY RUDE STAFF
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April 2023 by Holga Martinez
My preferred place when looking for a truck to rent.
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January 2023 by Brandon Smith
I’m here because of There Goes A Truck vhs tap I had for a long time Truck Driver Dave and Truck Driver Becky ❤️❤️❤️❤️❤️❤️❤️. I’m from Saint Louis, Missouri
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November 2022 by Johnny R.
Penske Truck Rental unprofessional employees. You can see on the video the bearded fat boy ringing the doorbell and running afterwards. I was surprised he could run with that fat belly maybe he was hungry and it was lunchtime n was running late? You can also hear the neighbor dogs next door barking from the bell. Playing Ding Dong Ditching on our doors. I have included pics and videos of these 2 guys. What are we 10? Come on Penske you need to do better here no wonder you guys have bad reviews
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November 2022 by Debra Schroeder, Ed.D.
I had reserved a flatbed truck for our school's participation in the Anaheim Halloween Parade. When I went to pick it up at the Anaheim location at noon on Saturday, October 29, the day of the parade, I was told it was no longer available. When the staff member called around, there were no other options. What good is making a reservation when it isn't honored? I will NOT do business with Penske in the future. You disappointed our children, and that isn't cool.
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October 2022 by sexcina Monroe
Fast and friendly customer service
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May 2022 by Richard R
I delivered a brand new 16' box truck here yesterday and the site was very clean and well organized. The manager and his staff were very professional yet down to Earth.I'd say; top notch location.
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April 2022 by LUIS SEGURA
Came to swap a truck due to mechanical issues and they want to diagnose before they swap trucks. Apparently customers time is not important. I've wasted an hr here and still nothing. Seems like everyone just dragged their feet
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March 2022 by Jackson Millsap
It's unfortunate because I had a good experience with Penske at first. Pedro was super helpful at first and gave me his personal number. He was good about answering and was on top of things. He also told me that the pice would be $1039 for the week and made it seem like they only charge you for a five day rental. I confirmed this with him and he confirmed that $1039 was the final price of the rental. As we got closer he wasn't as responsive. When I went to get the truck they handed me a paper that said the truck rental was $2100. I asked the guy there and he said that that was a good price as you would when a costumer is questioning why the amount suddenly went up $1000. I needed the truck so I was forced to spend the money. After the rental though what really upset me was the fact that I had to call and ask them for a receipt. I tried to contact Pedro who didn't answer and then took the entire weekend to get back to me, told me he'd call me in the afternoon and didn't ever call. I texted him asking if we could talk and he told me he'd call me later but then told me he's too busy with conferences. Awful customer care. They only care about your money there and once you've paid they could care less about you. Don't believe any quote you get either even if they confirm it. And just so everyone sees that I'm not lying about the price, I've attached the conversation.
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November 2021 by J K.
It has a long line at time. But they have a brand new truck compared to uhaul. But expect some line at the cashier. Other than that it is good to rent!
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October 2021 by Sunny
Best customer service! Large selection of rentals units!
