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February 2024 by Mark A.
The website works half the time. The other half, error messages not allowing transfers, "try again later."
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December 2023 by Vanz Y.
Didn't bank with them for too long. Sounded too good to be true and it was. They "help" you in the beginning and then screw you over in the end. There's no customer service support, no one returns calls to follow up on anything, no returned emails. Their higher-ups such as Troya Harris and Jerad Broaddus are absolutely useless. Trust me, don't bank here.
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December 2023 by Beatriz Sterig
The website and app is always crashing. Phone customer service is a hit or miss. Today I called because I couldn't sign in and the woman on the phone was extremely rude and condescending and when I asked to speak to someone else she simply hung up. Doubt I'll stay with this bank long.
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December 2023 by Amy S.
After having several frustrating experiences with Partners, I am writing a review. My debit card stopped working, but I wanted to keep the card number so I didn't have to update all of my auto-payment details. I called to order a new card and was told it would take 7-10 business days. Too long, but ok. After 10 days with no card, I called and was told it was sent to an incorrect address, but that they could Fedex me a new one in 3-5 days....again to log, but ok. I received the card a week later and the account number was different. I called customer service again only to find out that since they had send the card to an incorrect address, I could no longer keep my old account number. No one told me this when I called previously and the customer service was completely disinterested in the situation. I joined Partners to move away from big-banking, but honestly they are no different. After more than 15 years as a client of theirs, I continue to be disappointed in their service.
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November 2023 by Abby B.
If I could give zero stars I would. I had lost my wallet over a year ago and unfortunately had my information stolen. The individual was able to gain my routing number from partners and make online transactions under a completely different name than mine. Partners was able to delete these charges and issued me a new routing and account number; however, in the time that the new information was being processed the individual was able to make another charge that I was unaware of. I went back to partners was tried to close my account because I was upset that their security allowed this to continue to happen. They told me that I would have to come back once the old transactions were processed because I could not close the account with a negative balance. They also never addressed the new charges on my account. I came back in a few weeks later and they told me that because it had been so long that they are no longer able to investigate the newer charges made by the same random name not attached to my account. I had to pay out of pocket to get those charges taken off of the account so I could close the account. The representatives name was Lupita who helped me fill out forms on August 21 to close both my credit and debt accounts. She failed to submit my forms leaving my account open after I signed to have it all closed. In addition, they failed to tell me I had funds in my account that they never mailed a check for. Here I am on November 29, 2023 still dealing with my account issues. I have nothing good to say about this bank. I do not trust them with any of my information and hope that a resolution can be reached. Not only has this process been difficult but their app is extremely outdated. Processing checks and depositing cash takes days if not weeks and current balances are not shown after making payments for extensive amounts of time.
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October 2023 by Dean W.
My primary financial institution is a different Credit Union - and when I stopped by here to service an account I already had with Partners - I was reminded of why I have a "stronger" banking relationship with my current CU and not with Partners. Talk about inefficiency, unprofessional, and worst - lack of follow-through. After spending nearly an hour here sitting at the desk of one of the customer service reps, he promised he'd call me back with a follow-up by the end of the following week, since the department he had to call to service my Partners account was closed on the weekends. Needless to say, what's now over a month or so - that callback has not been made. My attempts to reach the rep I spoke to also have not resulted in anything. A bit annoyed that I spent an hour of my weekend time to try to get my issue resolved and nothing to come of it. Reminds me why Partners has such a pathetic footprint and membership base in California - although they'd probably claim otherwise since every new Cast Member at Disney is bombarded with PartnersFCU ads when they start (that's how I got my Partners account many many moons ago when I was a CM). Not worth your time. There are other more amazing CUs in the area if you're anti-banking - SchoolsFirstFCU and NavyFederal (both of which I have memberships with) - are worth it if you can qualify for membership. Partners is a disgrace - and I'd be suspect of any "five-star reviews" coming from relatively brand new Yelp accounts, since it's most likely Partners staff trying to artificially inflate their plummeting overall rating.
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October 2023 by MEDC Sean
Bank has more glitches than and mistakes than the North Korean missle program. Their current glitch posts transactions multiple times. Customer service isn't even trying to help, they just hang up. Giving your money to the African prince who keeps emailing you, honestly would be a smarter thing to do.
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September 2023 by Joshua C.
Best credit union hands down in terms of services AND overall customer service. My man EJ is top tier and will do anything and everything for you.
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September 2023 by Taline C.
I never realized how bad Partners was until I came to Yelp to write this reivew and now I see their ratings are already low. I applied to be pre-approved for a new home loan. I provided all my information and was given a pre-approval. Everything was going smoothly until the loan officer working on my application left and I was assigned Vanessa Ponte. Once that happened, the entire experience took a major downward turn. My pre-approval letter expired and Vanessa asked if I would like it renewed. When I said I would, she proceeded to tell me I need to provide every single document all over again. I am talking things that have not expired, like my ID card and my tax returns for last year. I can completely understand updating information like paystubs and bank statements, but items that are clearly not changing, they should have already had. When I inquired about this, all they did was demand all the information and then made a statement that I never submitted the information, as if I was trying to hide something or get away with something. Once I realized they no longer had all those personal identification and finacial documents, I was beyond concerned about where it all went. Vanessa kept trying to place the blame on me. Then was not apologetic when it came out they could not find these documents. I was in a time crunch and there was no sense of urgency, no customer service, and just extreme unhelpfulness on the part of Vanessa. Honestly I was really shocked at how I was being treated for their mistake. Finally, Jason, a VP for Partners reached out to me and listened to my concerns. Confirmed they no longer had the documents and were unsure of where they went, but assured me that if I wanted to submit the documents that he would oversee the process. He asked that I submit the documents to Benito. I submitted all the documents I believed were needed. Benito then called me said he was reviewing them and would send an email with any missing documents. That email never came, so I just kept sending new emails with documents that my other lendor was requesting such as retirement benefits, etc. I sent a few emails to Benito asking if he had everything since time was of the essence and no response. At the end of the day I contacted the VP again and asked if I would be receiving a preapproval letter by the end of the day. I eventually received it for significantly lower than my other bank, WESCOM, provided and I did not receive it until 8:30pm. Remember, all this is after THEY lost access to my documents. I am very disappointed with Partners, but I see now I am not the only one. Most people have had bad experiences with Partners. On the other hand, as soon as I got wind something happened with Partners, I started an application with Wescom credit union. I gave Wescom the documents at the same time that I resent the documents to Partners, and I received my pre-approval from Wescom, for a higher amount, at a better rate, by 4:00pm the same day. Talk about impressive! Check them out if you want to deal with friendly and helpful loan officers.
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August 2023 by S S.
After expressing my disappointment in how a situation was handled at Partners, I was contacted and asked for information so they could make things right. I gave them my story and information and they went above and beyond to one hundred percent rectify the situation and restore my faith not only in them, but also a bit in the world. Their manager Jonathan was respectful and understanding. He looked at the situation as a learning opportunity and there were truly nothing but good feelings throughout the process. And just to be clear regarding my original post, at no time did I ever receive anything but genuinely friendly service. It was just the process that failed us all and hopefully this experience will teach us all something we can take forward. Thank you Jonathan and thank you Partners for still being a wonderful banking experience. I look forward to my next opportunity to bank in person.
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August 2023 by Geoff L.
Poorly trained Staff and Managers that lack common sense and apparently the ability to read and follow their own terms and conditions. Had 5 Customer Service interactions in person and via phone that wasted hours of my life. Had 2 in person interactions with Managers that literally made up their own interpretations of The Terms of Service.
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July 2023 by David M
Ridiculous fees moreso than a bigger bank good luck
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July 2023 by Linda Richards
Partners Credit Union always has friendly & efficient service. We're so glad we're members.
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July 2023 by Charles F.
because you keep shutting down my account you are costing me dollars now my phone account is closed and i can't call you to fix the problem consumer cellure has shut my phone down an charged me an extra 25.00$ thanks partners
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June 2023 by John D.
No customer service. I called the 1-800 number today to ask some questions. I was 83rd in line and put in my phone number to get a call back. about 90 minutes later received the call back. I gave the service representative my information and was placed on hold to get me too the right department. 25 minutes later and still on hold I hanged up. This is what is going to happen when businesses go to AI software. Thanks Partners for letting me know I am worthless to you.
