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November 2023 by Jacqueline M.
Many charms to create a great self-expression with your charm bracelet. I love my bracelet with the "rock the dots" charm
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November 2023 by Neila M.
This place is a joke with horrible customer service. The only reason I came here was because this was the only store in my area that had the charms I wanted. I came in to pick up an order and while I was here I tried to make a return, I didn't have my receipt but I do have a Pandora account. I asked the employee if she could use my account to make the return. She went on a spiel about how she couldn't do that because of the new "California Privacy Law" and if I wanted to use my account to make the return I had to go to Florida. Her rant was illogical since the whole reason for the Pandora account is to have proof of purchase and is how items are able to be warranted out (if needed). I left the store but not even 10 minutes later I returned because I had found the receipt in my emails and the girl at the door didn't allow me to make the return because they had taken their "last guest for the night" (it was 10 minutes before 11pm) and I was not going to shop just wanted to make the return.. very unhappy with the store and the customer service here. Do not recommend visiting this store.
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November 2023 by Marie C.
If you want to shop at pandora, I DO NOT RECOMMEND COMING TO THIS LOCATION- i do plan on calling HR to just leave a review. My mom and I walked in with the hopes of purchasing a few charms & starting a bracelet. We were assigned to someone and they did the bare minimum- my mom asked about their bracelet that were on sale and she made it feel like we were asking her to bring us the heaviest thing in the store. She left & she just walked past us saying it was sold out but did not offer us to look at other bracelets, I asked about a charm- the worker took it out and I looked at it and thought to myself I do not want to buy something off this worker she looks she's annoyed. So my mom and I left and we talked to the girl at the door - and let her know we were dissatisfied with the worker we were assigned to. (Let me tell you this location does not like constructive criticism) bc we did go back it felt like we weren't welcomed. I'm very disappointed- don't recommend purchasing pandora from here I ended up buying a Disney exclusive charm from another location in downtown Disney.
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October 2023 by Kassadie Zullo
First they weren’t friendly to my mom then we went in and they were not helpful when I was trying to ask questions to buy something. So we went to the Disney store a few stores down and the experience was way better.
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October 2023 by Precious G.
Friendly staff. They have a good variety of jewelry to choose from. Clean. Great prices.
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September 2023 by David
My wife just discovered Disney Pandora jewelry and is now addicted. With that said, she has visited the Pandora store within the park as well and the one in downtown Disney offered more selection and the sales team seemed more knowledgeable about their products. Perhaps since they offer a wider selection. The sales team in the park is also very friendly and helpful but their selection can be lacking if you’re looking for some staple pieces.
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August 2023 by CRONUS
Wow what a wonderful store Alexis was such an amazing sell’s person she help us and did more than help on a return thank you I will for sure be returning thanks to Alexis
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August 2023 by Celina Avitia
Regardless of how we look they should still respect the sale!! I'm sure they make some kind of commission. Sadly the company nor Leyl will be getting my money now. Hope Leyl learns the attitude wont get them anywhere.
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August 2023 by Nicky T.
If you consider going to pandora, I do not recommend coming to this location. We were met with nothing but cold shoulders and rude replies when it came to asking for prices. Not only that, but she accused us of stealing a $59 ring when they had it in the back of the store the whole entire time. Held us at the store for 1hr, treating us with disrespect, as if we were criminals. We were not able to take the toddlers to the restroom for a whole hour because we did not want them to think that we were doing something shady. Imagine your 3 year old kid holding in his poop for 60 minutes! The rudest customer representative name was Leyl. I will be reporting this incident to cooperate. My friends and I felt extremely disrespected and discriminated against. No apologizes were said and the Leyl worker took her hydro flask and just left for break while we were in the store dealing with the issue she caused. IF I COULD GIVE ZERO STARS, I WOULD.
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August 2023 by Celina A.
Regardless of how we look they should still respect the sale!! I'm sure they make some kind of commission. Sadly they won't get my money now.
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July 2023 by Stacy Aldana
Had a great shopping experience! Karolina was amazing and helped my boyfriend and our friends with our purchases! She gave us amazing recommendations and was super patient while we were deciding! It was a fun experience overall and she’s one of the sweetest people we’ve met!
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July 2023 by Isaac Melendez
Unfortunately, we did not have a good customer service experience at this location. Salesperson Viviana D. Did not look too happy to help us out. She looked irritated when we would ask a question or ask to see something else. She kept tapping her nails while we were looking at the items, making us feel rushed. We cut our shopping short and decided to take the rest of our business elsewhere. We will no longer be coming to this location.
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June 2023 by Jennifer G.
I warn against anyone buying their jewelry from here. They 100% do NOT stand behind their product. Very disappointing for the high prices and the amount of money we have spent building my daughter a bracelet for her 21st birthday. Sales girl Karolina did the absolute bare minimum to of her job requirement. Super sad to see this kind of staff working in the downtown Disney area. Will also look into other ways of building out her Disney themed charms like we had planned to do every year for her adult birthdays.
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June 2023 by Tatum Freund
Definitely worth a visit! Employees were very sweet! Kyra b was very polite and professional! She went above and beyond for us! Love how they have exclusive Disney charms!
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June 2023 by Cristina Vargas
came with my sister to this pandora for a small exchange, she has a bracelet and accidentally got a different size than usual last time so we came to exchange it. to begin with the wait was already long and the person who was attending us, Karolina gave us a very rude vibe and kept rolling her eyes at us. She even raised her voice at my sister multiple times for wanting to pick the same size as the pandora bracelet she had on. Karolina kept giving us attitude for not wanting her recommendation. This is the worst pandora experience i have had i do NOT recommend coming here.
