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March 2024 by David R.
Horrible service. Put in a mobile order for drywall patch, tape, and a sponge. No chemicals. No restricted materials. Didn't have my id at the time and the manager refused to "release" the items. And said I "can just run back home" to get it. What is the point of a mobile app with a personalized barcode as well as a system that self identifies the car in the app if you need a government id to get drywall patch? I could see if this was spray paint or some such other controlled material you want to ensure is being sold to an adult. I even said I have a picture of my id. But that's not good enough for the managers at Lowe's. Instead of "running home" I "ran" to Home Depot where I'll be shopping from now on. As well as any contractor I hire.
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February 2024 by Greg C.
Went there to buy a dryer, spent over an hour, they couldn't complete the sale, the poor girl, but the system wouldn't let her buy from tge warehouse. Can't understand how a big store can't make a cash sale. I'm at best buy now and it looks like I'm gonna finally get my dryer. Good idea to close your doors
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February 2024 by Heidi S.
NEGATIVE STARS!!!! Went into store to buy a dryer but would not sell what was on the display or even the extra that it showed on stock. Ordered on line and got a text the day before for delivery from 11am-3pm. At 10:15am the day of delivery we got an email saying the delivery was canceled. No ETA for when it can be delivered but can call to reachedule. Trying to find out WHY it was canceled or even if we can pick it up and NO ANSWER FOR 5 HOURS!!!!!! Nobody can tell me why it was canceled other than 'it missed the truck'. Tried social media platforms and they are no help. No customer service at all!!! Horrible.
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February 2024 by Stephanie Perez
Came in today to buy a washer. My dad and I were looking around for a few minutes. We didn't see anyone at first, I had to look for someone. I saw a gentleman working down another department and told him we needed help in appliances. He called for someone. As I was walking back a woman said I'll be right with you. She came back and she was AMAZING!! Fab was so friendly and helpful. She explained to us about the brand we picked, delivery, warranty etc. I was very impressed with her knowledge and how genuine she was with us. You can tell she enjoys her job and loves what she does. BIG SHOUT OUT TO FAB!!! Thank you for everything. We truly appreciate you!!
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February 2024 by Charlie Penders
Went there for our search for a specific type of oven range and we were helped by two fabulous ladies. Especially Fab did a fantastic job and we just received a lengthy email with search results she was able to find! She's working it! Very impressed!
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February 2024 by Clint Black
Closing at 9 evening through the window says 10 PM per Sarah (manager)
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January 2024 by Dan W.
I called the Lowe's prior to coming down here and talk to home decor which said there was a person available when I arrived to cut my blinds for me. I arrived at the store went to home decor waited 15 minutes and finally asked someone to get a person that could cut the blinds after waiting another 10 minutes I decided to call the store and ask customer service to please send somebody to the home decor areas so I could cut my blinds again another 10 minutes before another associate was walking by and again called for help in the area I waited almost 30 minutes before someone showed up that knew how to cut the blinds Customer service here Hass to be the worst and is horrible and not a tributes back to the manager of the store who should be fired for the poor job he's doing just read the other reviews. There were so many employees just walking around and bullshitting with each other instead of helping customers it was embarrassing to the store I will drive to the Tustin store because at least there are people take care of you, and make sure someone is always in the areas where they should be not walking around talking with others and not doing their job. This is the worst run store. It is horrible. Go somewhere else if you want customer service.
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January 2024 by Andrew R.
Horrible customer service! I was waiting patiently for someone to come help me in the plumbing department. 2 employees called it in no one came out to help out. I ask them again if they can send help and they were rude and careless. Home Depot cares more about their customers
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January 2024 by Peter Owen
Fine for a big box hardware store, but don't buy a Christmas tree here. Whoever they partner with absolutely sucks. Best looking tree there felt dead in the lot and I was stupid enough to take it home where it promptly finished dying. Bought a new tree at Home Depot that's significantly nicer for the same price.
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January 2024 by Patrick K.
Was at this Lowe's last night. Literally could not find any help. Needed the bathroom code..couldn't find help. Had help paged to the plumbing aisle twice and no one came! No cashiers...only self checkout. Then there were these three "clowns" walking around the store dressed like employees and telling people they were on the "benefits" team. They offered to help but clearly didn't know anything and just looked things up on the app. Turns out they were in disguise and just trying to sell solar panels. I was very frustrated, but I calmly explained to him that I needed to get home because I had a handy man at the house waiting. Well this jerk didn't take the hint, ignored what I said and then asked me how much I spend on electricity even after I told him I needed to go. I'm done with this Lowe's location. I'll endure Home Depot or go to the Lowe's in La Habra instead.
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January 2024 by Britney M.
I rarely go to home improvement type places. Unless dragged by my fiancé lolol But- I wanted some new hardware for my dresser. The ones I have are old and need an upgrade. So I thought, let's see what Lowe's has since it is right down the street. I found the area for the hardware for drawers and stuff. But they were all pretty basic looking. Maybe I'll go to hobby lobby to try to find some cute looking handles for my dresser lol Prices are on point with other home improvement stores. The service is alright. It seems hard to find good service in home improvement type stores. Still, I think the service here is better than Home Depot.
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December 2023 by Jason S.
We ordered an electric fireplace. Payed over $600.00. They said they could assemble and deliver it whenever I liked. I asked if they could do it on December 28th. They said yes. I took the day off and they called me the night before saying they can't come because there was no one who could put it together. They gave me an 8 hour window on Saturday to deliver it. I asked them if it is guaranteed it. They assured me it was a sure thing. I get a call today saying " oh we still couldn't get any one who could assemble it." Then they said maybe Tuesday but probably not. " we can drop the box off but it's pretty hard to assemble" this was all just OK with Lowe's. This terrible service and lies meant nothing to them. They're fine with jerking their customers around. I told them to just forget it and give me my money back. Now because of them we are sitting here with no entertainment center and no fireplace. I would recommend that if you want something specific that would need to be delivered you stay away from Lowe's.
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December 2023 by Angel Torres
Norma the cashier, Caucasian probably on her 60’s took 20 years of me and my family going to Lowe’s for literally nothing, at the cashier I was talking to my wife about something and she started harassing me and saying that she is being offended, really????, wow, my wife and I were astonished with that kind of game Norma put on us ……. I guess Home Depot is going to earn the money ? who here for Lowe’s!!!!!!
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December 2023 by David Yil
Costemer Assistan at plumbing none helpful3 times came to the Lowe’s wrong information waiting more then hour
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December 2023 by Eric M.
They have a couple helpful employees but for the most part this location is a s*%#show. Can't find a worker in most departments. The plumbing section seems like it is just thrown at the shelves and where it lands it sits. Most stores organize pvc fittings by size and incrementally go up 1/2,3/4,1, ect no not here. Looking for 1"? Try between that box of 2" and 1/2" above the 3/4 but below the 1 1/4. It's like whoever designed or laid out where to put it had a seizure and they went with it. Oh ya don't bother looking where it should be since who ever is doing go backs or picking up just throws everything into one of the higher up boxes hoping no one will ever come looking for a 1 1/2 female coupler only to find t fittings 1/2" couplers 2" adaptors and a handful of random bushings plugs or caps. Lowes, do better!
