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January 2024 by Chris White
I would give 5 stars if I was just rating the phlebotomist. The office staff was very unprofessional. Literally every patient that came in struggled with the machines. The three ladies behind the counter were not helpful and seemed bothered. The phlebotomist was amazing. He was kind, helpful, engaging complete 180 from the ladies working in the front.
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January 2024 by perez ralph
Poor service
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October 2023 by Linda T
I've gone here for blood tests the past few years and have always had a good experience. Usually, the wait is not long, and the phlebotomists are skilled, making testing as quick and painless as possible. I've recommended this office to others.
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August 2023 by Bibiana D.
The two staff memebers behind the counter are rude and unprofessional. As an example, my husband was waiting on my behalf while I was next door getting another order filled. They called my name and my husband told them I would be right there. When I arrived, I told her my name and also asked about my daughter, who was also waiting with us to be seen. She looked up at me and said " I have no clue what you're taking about". Then giggled and looked away. The other staff member is equally rude and unprofessional. They treated everyone with the same rude behavior. No one was treated with respect. This will be the last time I come here. Too many other options to be here and have to deal with this.
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July 2023 by Jessica Bufford
I waited 30 minutes for the receptionist to tell me they didn’t have the tests I needed to get done. Then she read my test out loud in front of other patients. Unprofessional & a waste of time.
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June 2023 by Elaine K.
The manager went above and beyond to accomodate mye and my health problems. Thank you.
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June 2022 by Michael G.
Lab technicians are really good, it's the front desk that's the problem. The lady that works the front with the dark curly hair is EXTREMELY rude. Every single time I've been here she's had a dismissive/bad attitude. Every interaction I've seen her have with another patient is exactly the same. She seems to be actively disinterested in helping the patients that come in. They must have gotten complaints about her before, but her service is notably bad!
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June 2022 by Francesca C.
Usually I love this place because I have small veins that are hard to find. All the technicians there get my good vein on the first try. However, although the mask mandate has been lifted, they are still required in medical settings. Even the door to the lab said masks are required. The first person to walk in was an old lady without a mask and I said "isn't she supposed to be wearing a mask?" And Monique (the front desk girl) replied rudely "I can't force anyone to wear a mask." I even told her they are still required in medical settings and then once again she rudely replied "I can't force anyone to wear a mask." Then the disgusting old lady who was not wearing a mask started licking her fingers to separate the pages of her lab orders to hand to Monique. She repeatedly told the disgusting old lady to stop doing that bc that is how Covid is spread, but the disgusting old lady kept doing it. I was so glad my blood was drawn in a different room than the old lady had been in. Monique wasn't wearing gloves when she was dealing with the disgusting old lady who was licking her fingers then passing on her lab orders to Monique. Then Monique took the next person's paperwork. I did not see her wash her hands in between. Then I was next. I sure hope her hands were washed before she touched my paperwork, but once again I did not see any hand washing. Maybe she used hand sanitizer when she was behind the desk when she took my paperwork, but I did not see it. I am thoroughly grossed out.
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June 2022 by Glenn L.
Very fast, in and out. Great workers and explain directions clearly. Highly recommended.
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May 2022 by Mary C.
This is the most tolerable Labcorp location since the La Veta location shut down. Now I am trying to make an appointment for lab work at Anaheim Hills and the Labcorp system won't let me. I hope this doesn't mean that the Anaheim Hills location is being shut down too. If so, it could explain the rude service mentioned in another recent review. As we know, Labcorp's main interest is in making a profit, not in serving patients or keeping staff, this is to be expected.
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April 2022 by Michelle M.
Wow what a rude cow in the front desk! Woman with dark long curly hair. Does not give you eye contact give the one word answers and acts if you were bothering her. What horrible customer service you have. I'd rather wait in line for hours versus dealing with you. You should definitely not be working in customer service and especially not be working in healthcare!! She needs to be fired!
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March 2022 by Sami T Maxwell
I really don't like having my blood takenI have been known to pass out. It's very embarrassing.Monique at LabCorp was awesome, she took my mind off it, and before I knew it she was putting the bandage on.This place gets 5 stars!!!Thanks Monique
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February 2022 by Cori F.
I like the easy check in process, and it was easy to schedule an appointment. My lab tech hit my vein on the first shot, so there was no poking around. I heard another person go in before me say she was a "hard stick". She came out quickly and in a good mood, so that's good. Why the three stars then? My lab tech walked into the room and didn't even introduce herself. The first words she said to me were, "Name and birthdate?" In a lackluster way. No other exchanges except to tell me what to do. I know the job must be boring and monotonous, I get it. However, little touches go a very long way to make someone feel at ease and probably increase your own job satisfaction.
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January 2022 by Ho Ga
I went to medpost urgent care in Anaheim Hills on Thursday they told me they needed to do a PCR test and it would take 2 days to get the results. It's now Sunday and although I signed up 4 LabCorp online test results I still have not heard anything. There are results from February posted but that's of no value. I suppose I could have died waiting to find out my test results. Can you imagine what that lawsuit would look like.
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August 2021 by Nolan L.
It's really bad location the front desk receptionist was really really rude I had wait for 2 hour for my appointment when I asked her for when Is my turn she started screaming and yelling at me to wait outside.
