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August 2023 by Rafael A Barajas
Nice people
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February 2023 by Kris R.
Terrible Customer service. Rude over the phone. The guy who answered the phone refused to check stock for me on a Goodman Pressure Switch.
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July 2022 by Mark Palacios
I was 2 minutes late I told the guys over the phone is he can help me he said yes . When I arrived he had left . Bad employees make good businesses look very bad .
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September 2021 by Matt C.
My Contractor needed a part to repair my A/C unit and was unable to make it to pick it up. So he called in the order and I picked it up. The guys behind the counter were working very hard to help the customers. And they took the time to make sure the handled them properly. They were all very professional, knowledgeable, friendly and efficient. It was a perfect transaction. The wait was a little bit, but quality takes time...
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September 2020 by Dennis Rapoza
Always good at Johnstone. Knowledgeable guys solid parts at a fair price. So is that what you need there to they do overtime as well
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July 2020 by Michael S
Went to their location in Hawthorne, CA and asked for a recommendation for a licensed, insured installer. The person they recommended was neither, did terrible work and I ended up firing them and hiring someone else who had fix the original guys work and complete the job. It cost me 40% more that my original budget. In addition, the Johnstone Supply location kept allowing this person to order & charge items on my credit card even without my approval, and after I told them they weren't allowed to do this. The manager of the location isn't helpful so I went to Johnstone's corporate office and they said that this is a franchise so there isn't anything they can do. I spoke to the owner and they aren't helpful either trying to send me back to the location manager that helped create the issue to begin with. I would go to another HVAC store like HD Supply or Ferguson who at least has a larger company behind them that might be more interested in supporting customers and having a focus on customer service.... Read More
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June 2020 by Dan Matteus
Masks required.
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June 2020 by Tony King
Nice parts counter people, have my parts about 98% of the time and usually get them the next day. Always on the cutting edge of HVAC Technology. Thanks Johnstone
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May 2020 by Morgan Broadhead
Johnston's crew is always incredibly helpful and knowledgeable, especially for newbees like me.
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December 2019 by JOHN WEIR
Guys are great and no a lot
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December 2019 by Thang P.
I don't know why I have to give this store one star must be no star Bad customer service HVAC guy don't come here ..
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August 2019 by Serge Nes
Great service and parts availability.DIY people need to move one somewhere else.Too many interned educated idiots.
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April 2019 by Julio Meza
Excellent customer service, I work for a large company and they always have our POs ready for pick up when I get there. Friendly counter staff that actually have a background in HVAC. Always willing to go the extra mile to help us find pricing and availability.
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April 2019 by Rodney Hendricks
Customer service leaves alot to be desired. If I ask you the price on something with tax included, don't respond with "I DON'T KNOW "!!!
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April 2019 by david harris
I called to find rubber gaskets for my manifold line set. They had the necessary gaskets in stock. They told me over the phone that I have to be a contractor to be able to buy rubber gaskets to repair the end of a manifold line set! Pretty outrageous. I truly hope they go out of business--money is money, why would they refuse business.
