-
April 2024 by Rob S
Service at the front desk and in the restaurant was fantastic. No complaints, especially on a busy convention weekend (WonderCon 2024).Room was very clean and spacious. Bathroom was a little loud when the water in the toilet needed to refill, so much so you had to raise your voice to talk over it. Hallways were also very loud late at night. While I know it was a convention weekend, I don't recall it being *that* loud in previous years we've stayed. Not the hotel's fault at all, just something to note!
-
April 2024 by c green
Expensive, but when you're that close to Disneyland they think you're rich ??♀️Nearby activities: Right next to the convention centerNoteworthy details: The gym is absolutely amazing. One of the best hotel gyms I've been to
-
April 2024 by James Dean
Surprised with the Hilton. This is not typical of their properties. In a key location for Disneyland and directly beside the Convention Centre, I would expect it live up to the Hilton brand. Room cleaning and customer service were excellent. Rooms are 3 star at best. Mattresses sagging, paint peeling, carpet worn, leaks from ceilings. We stayed in a family bedroom on the 12th floor. I am a gold member. As it was sold out for 2 of the 5 days I was here (cheer and dance competition), I was not upgraded. Understandable.Rooms: DisrepairWalkability: We walked to Disneyland everyday. About 20 min brisk walk door to gate.Food & drinks: Starbucks.Food court not worth mentioning.
-
March 2024 by Melissa P
The service is outstanding and everyone is very friendly. It's amazing to get consistent, great service throughout every aspect of the hotel. The location is VERY convenient for an event at the Convention Center as they have a direct entrance. The rooms need to be updated and the beds are not comfortable. We woke up with sore backs every day.
-
March 2024 by Kimberly G
Was in town for a cheer competition. If you are attending an event at the convention center this hotel provides the most convenient location. Flew in from the east coast and had an event scheduled for 2pm. They let us check in at noon for an additional $20 which was a pleasant surprise for how busy the hotel was that weekend. Ate breakfast at the restaurant in the lobby and had the friendliest most accommodating server. The hotel was packed with hundreds of cheerleaders and still every staff member we encountered was helpful and cheerful and everything seemed to run smoothly even with the large amount of people. Room was large and clean.
-
March 2024 by john costa
POOR CUSTOMER SERVICE, HAD TO CANCEL RESERVATION, DID NOT SEE NO CANCEL POLICY. WAS NOT STAYING TILL AUG 2024 THEY WILL HAVE NO PROBLEM FILLING ROOMPOOR CUSTOMER SERVICE, WAS NOT WILLING TO WORK WITH ME
-
March 2024 by Dave Caselli
if you are going to Disney it wouldn't be awful. its close. But for a conference spot, you should have better rooms.
-
March 2024 by Patrick Collins
Shower in our room was awful. Rest of room and hotel was great though.
-
March 2024 by Joe Ramirez
Poor quality for being a Hilton Hotel. The room needed painting. The door didn't look like it fit in the frame. The security latch on the door was broken. We called about the issues, and someone came while we were gone to fix the issues. What they did what I would call a "quick fix." We expected a luxury room from a Hilton Hotel, and we received a motel 6.
-
March 2024 by Kaitlyn Terry
Right next to Disneyland. It’s a great hotel to stay at if you don’t want to stay on Disney property. The hotel is beautiful and the staff is friendly.Nearby activities: DisneylandFood & drinks: Wonderful hotel restaurant and bar.
-
March 2024 by Alex Loewy
Room on the 12th floor, not guaranteed that you will have a warm shower, dresser has one draw that opens on its own, the other one is sticking. Furniture is old and used, toilet lid has a crack, and the food is just so sad.
-
March 2024 by Kristine De Leon
For paying over $200 for one night with also parking you would think staying in a nice Hilton would be a restful and comfortable night. Not the case my husband and I woke up a few hours before our alarm bc we were in pain from the bed. I’ve stayed at this Hilton before and also had an uncomfortable sleep but I thought that other time was an off chance we had a bad bed. Nope another bad bed. We were in room 12504. When I went to check out I told them the situation with the bed and front desk clerk said she would inform housekeeping to maybe change the mattress. I asked if there was any type of partial compensation we could get. She grabbed the manager. I explained to the manager about the bed and she apologized and would inform whoever. I asked if there was any partial compensation. She said no. I asked if we would get compensated for the parking or the early check. She said that she could not do anything. I told her so basically I need to book a cheaper hotel/ motel to get a bad bed since I’m pretty much sleeping on a bad bed in order to save money. She answered yes. A little surprise by her answer. I told her we would never come back to the Anaheim Hilton and she said ok and walked away. I guess Hilton doesn’t believe in customer service. Never staying here again. My husband ended up looking at reviews and they have more 1 star reviews than the higher reviews. Guess Hilton doesn’t care about their customers.
-
March 2024 by Kari LaSalle
Perfect place to stay when attending a convention at the convention center. The rooms need a little TLC but they were ok and the bar downstairs is a great place to meet with colleagues after a day at a convention.Rooms: The room was clean but needed a little updating. The refrigerator in the room would make occasional loud noises and there were some cosmetic issues but overall clean and comfortable.Walkability: Convenient and easy walk to the convention center. Close walk to downtown Disney as well as California Adventure. There were a lot of food choices within walking distance.
-
February 2024 by Niharika Rath
Sat on this review for a few months, I stayed for a conference in November, I was honestly wondering if they would reach out to remedy any of the issues that I had brought up but I guess not!Abysmal customer service and dirty/old hotel. Do not spend your money here, it’s not worth it and nobody is willing to accommodate anything (nor are they friendly about it).Night 1, my sink began leaking, and they sent maintenance up who tightened something and wiped the water and said it should be fixed. Tracked mud all over the bathroom as well. When I tried the sink again, it continued to leak underneath. When I went down to ask for a new room, I was told they were “overbooked” and to check again the next day. So day 2 I wait until after 12 noon, after messaging them on their app per their advice, and go to check between my conference. They tell me they can’t do anything yet and rooms for me aren’t available although the night before she had put a “block” on a room for me. I’m told since I had booked a king room I have to wait for a king to be available, even though on their app they said to come down because they could switch me. I was told that room is probably already gone and that I need to come back after check in time. At this point I felt like a major Karen and asked to speak to a manager, but actually never had time to do that, nor did they seem to care much or follow up- I was literally having 12 hour conference days and needing to deal with this. So I gave up because I did not expect the manager would do or say anything differently. Finally after 4pm I got my new room which was better, but as others have mentioned these rooms are extremely dated, old, stained walls and carpet, the bathroom setup is weird, uncomfortable beds and pillows, the towels are threadbare….I spent about a thousand bucks here for my conference and I have never in my career been so disappointed by a convention center adjacent hotel. Why would they not update this at all? It’s very unclear. Even the hallways show their age and lack of cleanliness.In addition to that, the line for the only actual coffee shop (Starbucks) in the hotel/by the convention center is literally out the door at 7am, it took 20-40min each day to get a latte. They also cannot get your order right, and because they’re part of a hotel they won’t take your Starbucks rewards or anything. The breakfast sandwiches are NINE TO TEN DOLLARS and the lattes are marked up about a dollar as well.We were able to walk to Disney (about 20-25 min) but there are hotels much closer and probably much nicer for a similar to better price.I don’t think I’ve ever written a review for a hotel I’ve stayed at for work, so that should impress upon you how obnoxious this experience was. I think a lot of this could slide if any of the employees cared or were interested in customer service but based on reviews I saw they were also recently striking, so clearly their workplace has needed some adjustment. I also think it’s quite ballsy to require people to pay $20-50 for an “early check in” (1-2 hours before the standard time) and a late checkout- I was told it’s a $50 charge after 12 noon that increases every couple hours. This is new at many hotels as of Covid it seems but for this hotel in particular. For 1-2 hours of late checkout, in California, I’ve never had to pay. Also a dollar charge to hold your luggage whereas I’ve never paid for luggage holding at a hotel before. Yet, here we are.
-
February 2024 by Yessica Martinez
The location is right next door convention Center. The hotel is a little run down and does need updates. Rooms ok, but again, it needs to be renovated. I was here for a work conference. The staff was polite and very helpful. Parking was also great and easy.
