September 2021 by A A.
Do not even try to rent here, as you can see from other reviews, they take reservations and when you get there they say they do not have a car. They are extremely rude and blame the booking on corporate.
September 2021 by Montassar K.
I have reservations for cars i have confirmation numberI went to the office. No bady take care of me. Then someone came and said there is no car for today, you can come tomorrow.his very bad this service
August 2021 by Mark L.
This location is so poorly run.... If you can avoid renting here do it.... They refused to rent me a car I reserved to pick up because it was close to closing time... from the moment I walked in I could tell they did not want to help.... And eventually they came up with an excuse that my CREDIT (not a debit) card was no good because it had a Venmo logo on it.... When I offered to pay with a different CREDIT card the manager said no because I had an attitude.... Oh, and they claimed to call the cops on me... that was their go to move....
August 2021 by Mark S.
This review is for the location on West Katella in Anaheim. I've been a Hertz customer for many years and I always used them on my business trips. I rented a cargo van with a pickup time of 12:00noon. The stated hours on the website and on my email confirmation were 8:00am - 4:00pm. I arrived at 12:30pm and there were two people in the office but the door was locked. All they did is yell we're closed. They wouldn't allow me to pick up the van and basically wouldn't even look at me or talk to me. All they did was scuttle to the back and got in their cars and left. I have attached my confirmation email and the location hours from their site. Since this was a prepaid rental, they could have followed through and given me the van but they chose to steal my money. I will never ever rent anything from Hertz again and cancelling my Hertz Membership. By far the worst experience I've ever had with a rental car company!
August 2021 by Noe De Leon
This place is literally the worst. They will not honor reservations and have the worst service. Please do not waste your time or money at this place. I wish I had looked up it’s reviews before.
August 2021 by Brian Barnett
Great, friendly people. Great service.
July 2021 by Paola S.
I had to rent a car through my car insurance, state farm, and I have to admit it was such an easy transaction. Especially since I didn't know the ins and outs of renting a car. When I called to confirm if I could get picked up, Emund (I'm sorry - I'm not sure how to spell his name, but he works at the counter) informed me that they didn't have any midsized sedans but to not worry about it and that they'll figure it out. I was picked up (which they have a policy for, so call beforehand to confirm) and Emund was able to upgrade me to an SUV for free. He also let me know that I can switch it out for a sedan later, just to give him a call to confirm that he has one. I had to drive this SUV for like week, which going from a Honda Accord to a GMC Terrain...was an experience for me. The return was also quick and easy, and I was able to get a ride back home. Some things to know: it's better to put the deposit on a credit card. I believe there's a different process for putting it on a debit card. They do offer a refueling special, in which you don't have to refuel before returning. At the time of my rental it was a flat $57. I personally didn't get it because I want expecting to drive it for that much, let alone for that long. It only cost me $20 to refuel before returning. Also, it's preferred to have a reservation if you are looking for a specific car size. My case was different since it was through my insurance which ended up being no out of pocket costs. And lastly, thank you to Emund for efficiently working the front counter and to Ron for being such a friendly shuttle driver!
May 2021 by vrund patel
My experience at the hertz car rental was the best I’d get!The staff was very comfortable to negotiate with and a guy named Iman was the best staff out there.
May 2021 by Craig Tatum
Location: 200 block west Katella Anaheim Completely unsatisfactory. Rude and totally ignorant staff. I have rented cars all over the country and never have I dealt with someone like this. I only wish I had remembered to get his name
April 2021 by Rigo Hidalgo
Made a reservation. I went for the car.The person told me, we don't have any cars available.. we will call you if you receive one from the airport.No call back, no car and thanks to Hertz I had to cancel my trip.. thank you guys.. great costumer services. Next time if you want to cancel a reservation from the website please call the customer and tell him that you cancel his reservation to give it to another person for more cash.. never again...
April 2021 by tasha downing
Faisal and Iman are both amazing people. I was stranded in Anaheim with a baby and 8 year old not knowing what to do b/c everywhere was sold out. They helped get me in a car and on my way back home 6 hours away. They showed so much compassion and words can't even express my gratitude. They definitely deserve a raise for being outstanding employees with great customer service skills and good hearts. I would definitely take the survey to give them a good review if it was emailed to me. Thanks again soooo much!!!!
April 2021 by Dana B.
We reserved a car through Hertz.com with the prepay. When we arrived to pickup the car, right on time, in Fresno, CA Airport, we were told the reservation was cancelled. They would not provide any other information, or how it was cancelled, even saying we did it. NO WE DID NOT. They then proceeded to say they could provide another car at an up charged rate. Really?? This is fraudulent business practice and big corporate scam! When I called the customer service number, they wouldn't even confirm that I will not be charged for cancellation fees! No, I will be disputing these charges with my bank. I also had a prepay for May, that I want cancelled without penalties, because I don't trust Hertz to do this again! This is the worst rental car company I've ever dealt with.
March 2021 by Amber Page Photography
My car broke down so Ive been forced to deal with rental agency’s for the last month. At hertz they are fast, efficient, and they actually CARE. I had to use hertz twice recently and both times they worked with my special circumstances to help me avoid more inconveniences for myself. Forever thankful for their kindness and willingness to help. Amber Page
March 2021 by John Linder
This Hertz location, and especially Iman, really are amazing. I can say this because I've experienced some really horrible rental car experiences (even at Hertz). Yes, there are a couple of bad reviews, and bad sometimes does happen. I'm an old guy and I have seen BAD, and I really appreciate GOOD. And I can tell you, this location, while small, and yes...a little difficult to find, provided us exceptional service by way of Iman and Adam.We have rental requirements here in the area almost every month, and we always utilize this location for the exceptional service and attitude.
March 2021 by Rebecca Schaffner
If I could give this place a no star review I would. I have rented from them once a month for about 2 months now, they tell you one thing over the phone and you get there and it’s a whole other price. They are not friendly at all,they don’t remember returning customers, they are sexist against women they talked over me when I would try to talk to them about the problem. They really are not a good place to rent a car from beware if you want to be made to take an up charge car because the car you made an reservation for they no longer have then this is the best place for you to go, I will no longer be renting from this place or any hertz as far as that’s considered.