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August 2023 by Elizabeth Lopez
From the start our experience was a head ache. The customer service is not there at all. very unhappy with my experience and will not work with nor recommend them to anyone.Service: Design
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February 2023 by Alex Mitchell
I got flooring done by FSI design in my home and while overall its good, theres some major issues they havent fixed in literally 3 months now. The flooring has hairline fractures in places and part of the flooring on the stairs was lifting. And the long wait is not just that theres a supply shortage or something. About 3 months ago, I had a long email conversation with them and explained the situation, and at a certain point they just stopped answering and stopped giving me updates. Its been a month since the last time ive spoken with Lettie, their representative, despite me emailing last week. Before Lettie, I was speaking with christine. I cant even ask to talk to a supervisor because no one will get back to me.Whats more frustrating, we called them in regards to a carpet problem (again their installation) and FSI came out and fixed it, granted after a loooong wait. But I showed the carpet people the problem with the faux hard wood and they made it worse. Before, it was peeling. Then they cut it off. So now you cant even use glue to fix it.So not only did they make the problems worse, they also wont communicate. Im almost convinced theyre just hoping they can ignore the problem until it goes away. I attached the pic of the stairs that they made worse as an example.Services: Home building
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February 2023 by Tiffany S
FSI did the flooring in our new build home. The flooring dips in many areas and certain spots even buckle when you step on them, while other spots are elevated where it’s like a hill in my floor. After months and months of waiting for someone to remedy the situation they finally sent an inspector. This gentleman measured and took pictures and said it was over 1.5” above the tolerance that’s allowed. We were told they received his report and ordered the flooring to fix our many problem areas. After another month of waiting we get a new contact person who stated we needed to be re-evaluated. Another couple weeks and another inspection and this gentleman states it’s definitely uneven but he doesn’t have the proper tools to show it. Now we can’t even get a response from fsi. Terrible customer service, terrible workmanship and zero accountability from the company. Now we are stuck with very uneven floors (which we paid to upgrade at time of build) , and no resolution! Would NOT Recommend
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August 2022 by Terri B.
Their drivers are dangerous. I would never used them. I had a baby in the car when the j*** cut me off so close to make a last minute right turn the back of my cae lifted up. Im glad i have video cameras in my car
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July 2022 by terri K
Their drivers are dangerous, i will never use them.
