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July 2024 by Ade Awo
Personally took a package of 4 boxes shipping overnight. Package was received and scanned at this location. Tracked the package the next day and it was still at the location.
For the first time in 8 years, i was told that the max amount of Boxes that can be taped together is 2. I've never heard that since shipping with Fedex.
What does it matter? Package is paid for and well taped and packaged. A rep scanned and received this package and even asked if i wanted a receipt which i refused.
Why wasn't i informed right there at the counter? instead of taking the package why not refuse it at the counter?
They also did not call to let us know there was an issue with the package. The project was canceled due to this late delivery.
They need Training at this location. other locations accept the same packages that they refuse at this location. They make things difficult for customers.
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May 2024 by José Vicente Pineda Beltrán
Good service and attention!
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February 2024 by Susan Semegran
Using FedEx is a total waste of time. I never got the delivery this past Saturday and I never received a notification until way past the delivery time, which was a WASTE of an entire day . Now the delivery is supposed to be here by 2:10pm which is an hour before I leave for work and I just called and spoke to a young lady named Sunshine who assured me it was going to be delivered by the 2:10pm today promised. If is not. and it is left for porch thieves than Fedex is going to owe me a great deal of money. Because this item wasn't cheap. The website and the chat is a waste of time and is of NO HELP TO ANYONE. Trying to reach a human being is impossible with the phone service or I should say LACK of Phone service. NOTHING about this experience would make me ever want to use Fedex. How do you stay in business with the "NO CUSTOMER SERVICE" policy you have???
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December 2023 by UniJean
When I came in a lady helped me out and I had my own box and wanted to ship it. She told me for the date I wanted it to be there it would be more expensive, but helped me unpack it put it in a new box and helped me stay in the budget I wanted and get it there by the date I wanted. She was very kind and super helpful. Highly reccomend
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October 2023 by Derreck Albers
Quick and helpful
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August 2023 by Richard Perez
In &out quickly
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August 2023 by Google User
Interesting they close whenever they want to. Wonder if their manager knows this…
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May 2023 by Maria R V.
Loving coming here for all my shipping needs. Customer service is top notch and they are helpful and friendly
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December 2022 by Gustav Kinas
Horrible customer service
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November 2022 by Mel Nguyen
Hidden spot as it's in a business center. Walked in at 4pm with no line. Went to the nearest employee who scanned my pre-labeled package. Got my tracking number. Left within 10 minutes. There's also a FedEx drop off box outside.
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November 2022 by Melanie N.
Came in here around 4pm. No line. Walked up to the nearest employee who scanned my pre-labeled package with no issue. Got my receipt and I was on my way. I can't believe I never knew about this location before since you wouldn't notice it in the business area it's in. There's plenty of parking and spaces. There's even a drop box outside if you can bypass getting your package scanned. I recommend FedEx drop offs here!
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October 2022 by Vicki McGuire
We can't say enough about Mark at the State College Anaheim location! We were moving out of state and had to pack and ship 11 boxes of our belongings that the movers had left behind. We were tired and angry by the time we arrived at FedEx. I spoke with Mark and told him we had 11 heavy boxes and my husband has a heart condition and couldn't help lift them. He didn't hesitate to help and grabbed a hand truck and went to our van. Mark brought every box in - most 40-60 pounds, 2 over 80 pounds. He then carefully checked the boxes to make sure they were taped properly and processed them. All of this was done with a friendly disposition and a smile on his face. He made 2 very tired and angry people smile! Mark is awesome!
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July 2022 by Anthony Torres
Friendly staff and they help you out
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April 2022 by Linda C.
Good luck getting your package out of here if you specifically redirected it here; you need two forms of Id according to the employee who took his just a bit too serious tonight. So I showed my Id that has my old address and he wanted another form of proof I was who my government issued Id stated haha had to show a bank statement. Then he didn't handle me my package, just set it closer to him and had me reach for it! Talk about bad customer service SHEEEESH what a way to start my weekend! Stay safe y'all!
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February 2022 by Dean W.
Had a package redirected to this FedEx pick-up location since I didn't want to risk it getting lost trying to be delivered at work. Easy parking. This FedEx spot is located in a business park that was practically empty when I stopped by here a little after work, around 530pm on a weekday. Tons of available parking spots in front and on the side of the building. No lines. Friendly and efficient staff. Two clerks up front, one helping someone else when I walked in - was immediately greeted, the clerk remembered me from my phone call less than an hour earlier. Retrieved my package, was able to sign for it after showing valid ID, and was on my way. Will definitely use again as a pick-up location and for shipping out.
