-
January 2024 by bruce pickett
confirmed 5-6pm pickup window day before by phone directly with location. arrived at 4:40 to... a KIOSK inside disney PPH. kiosk unstaffed and nobody showed up by 5:20. called number on confirm email and rang at empty kiosk. called number on website and (after much robo-hell) was told they were closed, call back tomorrow. i googled more numbers until i got a person. she moved my reservation to a "nearby" location "6 minutes away" (ironically, she meant 6mins BY CAR) open until 6:30. anyway, good thing i called the new location on Harbor St., because they were in the opposite direction she told me and closing at 6. i ran most of the way and just made it. VERY nice guy there, Adonay Duchement, did manage to get me into a hybrid minivan (thank you AD!). i was told later this is a frequent story at the kiosk location, so i would STRONGLY recommend avoidance.
-
January 2024 by Scott Van Achte
Returned our rental car that was picked up at LAX to this location. Return was fast. Simply handed the keys to the employee and that was it. Fast, easy, and no issues.
-
January 2024 by Josephine U.
Always accommodating and easy drop off! Staffs here are friendly and caring. Been renting here for years and so far very satisfied!
-
December 2023 by John Manzone
We were visiting Disney in late October/ early November and I rented a car from this location. From Michael Johnson. The transaction couldn't have gone smoother and the return was just as easy. I would highly recommend the location, the service was great and the overall experience was easy and problem free. Thank you Michael Johnson and team. I appreciate you all. I would rent from this location again in a heartbeat. I hope this helps any future customers, and the team that I dealt with.
-
November 2023 by Lucia Gomez
I went in ahead of time guy wasn’t even there. I went back to the other vehicle to get my credit card n came back less than 10 minutes later he had already rented out the vehicle I had chosen being that he “didn’t have it ready yet”. He wanted me to go to another branch to see what was available for me I asked him “ is it for sure that they will rent out the vehicle” his response was “well I’m not so sure n I can’t check here either.” Ughh nvm then I’ll go somewhere else
-
November 2023 by Tony P
From picking up the car to helping us plan our departure time the next day, Michael at the Paradise Pier hotel was incredibly helpful. Despite me being 3 hours late to pick up the vehicle, Michael was gracious and helped me and my family just the same. We even went for the flashy red car upgrade...just for fun!
-
November 2023 by Adan Lugo
I deeply regret my recent experience with Enterprise Car Rentals. Their service was extremely below par and gave the impression of an almost nonexistent staff. The vehicle return process was shrouded in ambiguity with no clear instructions. Please, if you're planning a family vacation or any trip, do yourself a favor and steer clear of Enterprise. Your peace of mind will thank you for it. #AvoidEnterprise
-
November 2023 by Olesya Gordon
We had a very good experience! We were treated like gold. No overcharging. Very professional and no nonsense!
-
November 2023 by Jedidiah Valdez
Worst rental experience I have ever had. I had a reservation and no one was there and other customers were waiting also. I spoke to the hotel and they said they haven't seen anyone at the enterprise desk all day, and they said they have a lot of problems with them all the time. Never go here, and read the other reviews
-
September 2023 by Sofie Thulen
They were very kind and helpful. Affordable prices and communicated well with us throughout our trip.
-
September 2023 by Erica Dasalla
Rental checkin was at 11AM. We got there around 10:50 and there was no one there. So we waited a bit since we were early anyways. 11 came around and no one came. 10 mins passed and I decided to call the other number on the sign and no answer. 20 mins after, I ended up calling the Enterprise down the road and someone came around 11:30.The hours says 8 AM and I asked one of the Disney hotel workers and they said they saw someone there that morning? Not sure what happened exactly. But it was definitely frustrating.
-
May 2023 by Mike Karen Fallows
We like to rent from here, it's inside Disney's Paradise Pier hotel. Great customer service and fair pricing
-
April 2023 by Donna Dufour
Nathan at the Medford, OR. office was helpful. Ruth over the phone was not. Hafez in the Anaheim, CA. office went out of his way to help me, and was very polite.
-
November 2022 by William F.
There was a problem with providing the car we had reserved. Luis solved our problem, providing an alternative vehicle, in a personable and professional manner. We were very satisfied with the service he provided.
-
November 2022 by Paul Van
If I could give negative stars, I would. Worst experience with a rental car by far. There was a total of 2 people ahead of me and I waited over an hour before I was able to get a car. I would never recommend renting from this location ever.
