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January 2024 by Chanda D.
This is the best enterprise location, ever. I rent cars pretty frequently for work, fun and through insurance claims and this branch has the best customer service hands down.The entire staff is friendly and very accommodating. They are transparent when it comes to cost and are patient with each guest despite how busy they can get. I would give this team 10 stars if I could!
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December 2023 by Frank L.
Made a reservation on line and confirmed over the phone several days ahead of time just to be denied in person. Extremely unprofessional and rude. Tammy and Michael refused to rent a car even after providing license, credit card, debit card and insurance.There reason for this was that the address on the debit card was not from Orange County. Even though I provided a credit card, they still refused to provide a rental. Tammy and Michael actually told me to leave. I went to another enterprise down the street and rented one without a problem. They recommend I call corporate and they provided the information. Do not come to this enterprise.
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November 2023 by Thomas R.
You don't walk into a car rental office expecting to have a good or bad experience, but at the harbor Blvd enterprise you definitely get a good experience. Jazmine helped me get exactly the car I needed with the correct drop off location on short notice as a walk in. Everyone here was incredibly friendly and smiling and I will for sure be back!
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November 2023 by Brandon Parsons
This Enterprise is terrible. Do not go.Reserved a car. Spent 15 minutes in line while they helped *one* customer. They then told me they wouldn’t have my reserved car for another hour. Left and came back. Gave me a car that was half full of gas.I’d give zero stars if I could.
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November 2023 by Rick Trevino
These guys were amazing!! Extremely friendly and helpful. Michael Johnson went above and beyond. I wish every company ran their business like this team. Great job guys!!
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November 2023 by Susan N.
This review is for this location only. We were delayed coming in to Long Beach Airport. I understand that the kiosk closes at 10pm and we were a few minutes late, all the other rental car agents were still there helping the last arrivals expecting to pick up rental cars. Enterprise was the only one closed and no one at the booth either. Unbelievably we were left stranded without a car and were literally the only ones left at the airport. We managed to take a cab to our hotel and went to this location in the morning after changing our reservation. Michael, I hope you get to read this, you were the reason we were able to get started on our long awaited family vacation. People do not visit the airport Enterprise location. Go see Michael at the Harbor Blvd location and he will hook you up. Thank you again Michael and team for the service provided, you are the best!!!!
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November 2023 by lachlan wall
Came across from Australia and needed a car to drive from anaheim to las vegas. This was something I left untill last minute and honestly was thinking was going to be harder process. Rocked up in the morning and the shop was full of people. Tyler (a manager from another branch?) Was run off his feet but it didn't stop him addressing my needs. Really wanted to rent a dodge charger but didn't have any available and wanted something super American. So he organised me a wicked suburban at a great rate. Car drove well and was clean and tidy! Can pretty much be certain when I next return to the states ill be using enterprise car rentals!
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November 2023 by DEE M
been a customer for Enterprise, always had great customer. Ryan, was great person who helped my hubby and me into a car. I recommend Enterprise to all my friends and family, great great prices and they treat you like family.I had left my transmitter in the rental car and they had it waiting for me to pick up right away. Mike the manger was awesome in service after returning the car, can't wait to rent next month again.
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November 2023 by JR
Rented a car for a single day, process was pretty easy and the staff was helpful. This is a busy location so there was a bit of a wait. The only issue I had was the car they gave me wasn’t cleaned out. The front passenger seat was covered in dog fur and the back seat floors were pretty gross. For 108$ day rental I expected a little cleaner than that.
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November 2023 by Kanisha Tyson
The manager Mike had me wait two hours to wait on a car even though I had a reservation. Agreed to wait two hours and at 5 he told me he was unable to rent my vehicle due to me having a license in Texas. He proceeded to assist customers with an Iowa license, Australian license, and Arizona license (Yes I asked). There was no Apology made nor did he acknowledge after that. After asking to speak with a manager above him , Tony. I was then ignored for the rest of their shift. In the end one of the employees said “My shift is over so I don’t know what y’all are going to do”. I truly believe I was discriminated against and recommend this branch to absolutely no one.
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November 2023 by Kasra Arki
The rudest manager I’ve ever witnessed. Liar employees that called to confirm my reservation the day before and when I got there my car was not there. The manager said I have no control over this when I asked who has control he said I’m the manager but I can’t control anything here and sent me away. He didn’t care and was making fun of another customer who wanted to pay cash with another employee right in front me. That store either needs to close down or the whole team needs to change because it’s ruining enterprise reputation. I would never rent from enterprise again because time is gold and I waisted 2 hours of my time that day driving to OC from LA. Bad business very bad!!!!!
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November 2023 by Dee M.
been a customer for Enterprise, always had great customer. Ryan, was great person who helped my hubby and me into a car. I recommend Enterprise to all my friends and family, great great prices and they treat you like family.I had left my transmitter in the rental car and they had it waiting for me to pick up right away. Mike the manger was awesome in service after returning the car, can't wait to rent next month again.
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October 2023 by Gen H.
Fantastic service from the boys on Harbor Boulevard! Jose (1), Jose (2), Ryan, Mike, Adonay and the rest of the team! these boys went out of their way to assist us! they didn't take advantage of us as tourists. We were helped and cared for greatly. can't thank these boys enough!no task or problem we encountered was difficult for them. we weren't treated as money makers, we were treated as people who needed a service and we were cared for greatly. RELY ON THESE GUYS!Victoria also greatly appreciated your commitment to making our trip smooth!
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October 2023 by Amie L.
This place was busy as heck on Friday 10/13 but that didn't stop the exceptional customer service and best efforts by all staff present. I made a pretty last minute reservation and was pleasantly surprised to still be accommodated and get a good car. I waited just about 30 mins and they got me a great car to fit my needs. The car was clean and running smoothly. They even offered a discount off my original reservation price because I waited (a 30 min wait isnt a big deal to me, but they did it anyway!). I could easily bring the car back and drop off after hours with their convenient key drop box. I will utilize this location again soon!
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October 2023 by Sarina Holden
Michael Johnson the manager was amazing! He helped make our magical vacation even better!! He was attentive and listened to our needs and accommodated us. Renting a car isn’t always so smooth! Michael made it painless and made me a loyal enterprise customer moving forward. Thank you so much for making our vacation even that much better ! Highly recommend!!
