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February 2024 by Keith Millis
Booked and confirmed an SUV. When I showed up at 5pm, they said there were 0 cars available. The service employee simply said "sorry" and left us absolutely stranded. Do not rent here... Terrible organization and service.
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February 2024 by Tony Garcia
Safety is not a priority. My car was rented to me with nails in the rear tire. It went flat within 2 hours of rental. It took over 3 hours of back and forth to end up without a new vehicle. Was stuck in a random city without any support from this company. Wasted theme park tickets and was told we were going to be reimbursed for those and uber rides. 6 weeks later, no one has returned any calls or emails...
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February 2024 by Joshua R.
I'm bought a car from them on August 12 of last year and when I looked at miles on it, and it said one thing, and then, when I got the paperwork The miles were different it was more.
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October 2023 by aggy beth
waited 25 minutes at the hilton anaheim location to have no one at the desk with a line of people for someone to come back and say there’s no inventory. they piled us into a van and drove us a block away to their main location to check us in and tell us it’s 20 minutes before a car is ready while being cleaned.
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October 2023 by Anna Moorman
This was the absolute worst rental experience of my life! I had a reservation weeks ahead of time and then had to wait over two and half hours to even get checked in. However even after I checked in I couldn’t get into the car because there was people there ahead of me waiting even longer. There was only one poor guy there for everyone. Also all the cars were not on location and then had to come from down the street. The worst part of it is we all are waiting in the Hilton Lobby and these vulture vacation people are trying to sell us vacations….I’m thinking to myself I just want to start my vacation but can’t because of Enterprise. This has soured my whole experience with the brand and I thought they were a good brand. They are so BAD. Never come here. I even thought this was a one off because the one guy said that but then when I came to write a review I see even more unhappy stuff.
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September 2023 by Soulina Anderson
Friendly staff, easy check in and car rental. Was nice to drop the car off with the hotel after hours, very convenient.Also have a booster you can rent if you have kids.
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July 2023 by Lee Kandt
The person working was nice but the car?? Whoa, this thing had rust, a missing hubcap, 2 different keys, the drivers door wouldn’t lock, no finish on the car, what looked like blood splatter on the ceiling. It should have been donated to cars for kids not in a rental fleet.
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July 2023 by Jose Zepeda
Simple drop-off, just pull into the front of the Hilton and pass the keys to valet staff and done. Enterprise staff called to finish the process and emailed my receipt. Pretty efficient and straightforward!
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May 2023 by Brandon Lawrence L. Yu
It took a long time for a person to show up at the desk I rented a minivan witch was nice but I hate the way it took so long for a person to show up to the desk the car was clean so that was good I’ll rent here again but I hope I don’t wait for a long time they were sorry for the wait so I will rent here again fine service good cars. To my drive to the airport
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April 2023 by Jose E.
Great and friendly service. I rented a car after I got hit in a car accident and the insurance company worked everything out with enterprise and they where able to get me a vehicle within a few days of the accident.
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March 2023 by Michael A.
Enterprise to the rescue! (#Enterprise-Rent-A-Car ; ) Slippery roads & my desire to show-up at #ExpoWest (aka #expowest2023) added to the "masked tension" and I "blew a strap!" (That's automotive talk for an essential ligament). Without a moment to loose, Branch Manager, Jason Goodman (Yes, that's his very appropriate name.) & Jose Carona (An equally appropriate name, as his quick service was cause to celebrate!) assisted me in the "Emergency Procedure." Back in the day, we'd use a needle and thread to stitch the "wound." Today, staples are faster and do the trick. I am eternally grateful for the "Always Prepared" staff at Enterprise Rent-A-Car. *Voluntary Disclosure: This is my 2nd time taking a selfie. My 1st time was 5 years ago at the hotel next door, while celebrating our graduation from Enterprise Rent-A-Car's Orientation!
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October 2022 by Fabricio B.
I had seen the low number of stars and was not very hopeful of my interaction with this branch. I rented from them 1 month ago and today I had to exchange cars due to maintenance due to my previous rental. I called up this morning and they had another car ready in 30 minutes. This was amazing and a very good experience. Thank you Elena, Helen and Sam, you all are making this long ordeal of getting my car fixed a lot better with your service and attention. Thank you! Mr. Medina, please recognize these hard workers for getting Enterprise a great rep!
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August 2022 by Thomas Hoang
Incredible service at this location! I was a bit weary after reading some of the reviews, but my experience was absolutely amazing here. I worked with Kelly and Karina, and they were the two sweetest and friendliest young ladies ever! Kelly was extremely knowledgable about the Orange County area and gave me some good recommendations, and Karina made sure I was taken care of after I forgot to fill the tank. They personally came with me to the car and gave me the rundown of everything. Give these two ladies raises! We had a Nissan Altima that was spotless and drove like a dream. This was my first Enterprise rental and I will continue to use them in the future!
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August 2022 by Elsie
Horrible booking experience. Nobody mans their desk. You have to call and they send someone to the hotel to help. We waited over 30 minutes and no one answered the phone and/or showed up to help us with our RESERVATION. you would think someone would be here to help with a scheduled RESERVATION. Also it says to call a number and click option 4 but there is no option 4 to select from.
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July 2022 by John Brady
Got an excellent car. Staff easy to deal with. Easy return pricess at LAX
