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October 2023 by Sean Tack
I have had decent service in person here at this pharmacy but the automated system is a hot mess. I tried to renew my prescription through the automated system twice. Neither time it called me back and the next day the prescription was still not filled and the clerk said don't worry I will take care of it right away which they did. The clerk herself told me the automated system doesn't work well. Another time the automated system told me it would be ready by 9 p.m. when they weren't even open that late. Consider yourself warned.
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October 2023 by Google user
I have had decent service in person here at this pharmacy but the automated system is a hot mess. I tried to renew my prescription through the automated system twice. Neither time it called me back and the next day the prescription was still not filled and the clerk said don't worry I will take care of it right away which they did. The clerk herself told me the automated system doesn't work well. Another time the automated system told me it would be ready by 9 p.m. when they weren't even open that late. Consider yourself warned.
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September 2023 by Pegi M.
My doctor sent the scripts to the wrong CVS. Unknowledgeable employee "Hugo" is clueless (I'm being nice). Um, is he sampling the goods? I spoke to a female employee on the phone that was snarky and rude. Her English was poor, at best. The attitude, however, was strong. Thank God for Elvira! She was knowledgeable, kind and helpful when I had a consultation for meds I have never taken. Even though it was busy and "Hugo" was not able to deal with the pressure, she took time to assist me. That being said, I will make sure my prescriptions go to the correct CVS in the future.
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April 2023 by M V.
I am tired of going to this store and having to walk past people loitering, drinking, begging near the doors of the store. I always wonder if my car is going to be okay with I come out. This whole shopping center needs a facelift. It seems like most of the businesses have left.
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December 2022 by Rachel K.
This review is about the store not pharmacy. I come in here from time to time to grab misc items. It's not my favorite CVS because sometimes there are sketchy people outside and it feels a bit unsafe, not well lit. I bought some candy gift items to ship out with my Xmas gifts. I ended up keeping one of them and it tasted weird. I looked at the use by date and it was 12/31/22 - which is 1 week after I purchased it. This bothered me since I had given some of these as gifts, and people probably thought I gave them old candy I already had. Nevertheless, I went in to replace just the one I had. The cashier was not nice at all about it, and really gave me a hard time. Honestly, she acted like it was my fault, and that it was not expired so I should still keep it. She finally agreed to let me grab a replacement, and the two on the shelf had expiration dates of 8/31/22 and 7/31/23. I took the valid one but showed her they are selling old expired products. She was still rude and seemed annoyed about it. All I ask is that you own it and fix the issue without making it awkward for me. I will never shop at this store again. Old products and poor customer service. Fail
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July 2022 by Phantom N.
They feel like an general store with all the different things you can buy such as clothes food alcohol medicine and bathroom care products and the self serving kiosk is very manual having to confirm and deny so many things before you pay and finish leaving
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April 2022 by Taylor H.
Does not take returns for purchases without receipts Rude and not helpful at the cashier counter
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January 2022 by Nancy T.
Don't be fooled by the remote location and deserted parking lot. They actually have a great selection here, the store is neatly organized and the employees are nice. Special shoutout to Marc, who was extremely patient with me, made sure I got the item I was looking for and went out of his way to ensure I was able to pay electronically so I could take advantage of an offer. Now that's an amazing employee!!!
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December 2021 by Lauren E.
We were asked to wear our masks inside as soon as we walked in even though I was able to identify 8 other people in the store not wearing masks. We are both fully vaccinated and I told the woman at the front that and she implied it didn't matter. I did feel singled out as the only black people in the store at the time and because the white people that walked in after me had no masks and nothing was said to them. Check yourself CVS. It's not cute. Happy Holidays
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June 2021 by Crystal T.
Requested a refill last week and I'm told over the weekend that they have issues with the prescription and insurance. They tell me to call my doctor to clarify the refill so I do. Nothing gets done. Follow up the next day and they tell me that the doctor's office never called or sent the new information (odd because this has never happened before, they are usually on top of everything). Call the doctor again and I'm reassured that they made the necessary corrections and sent it to the pharmacy. Call the pharmacy and they still claim that the doctor didn't send them anything. Another freaking day goes by between waiting for call backs and CVS having me on hold for a freaking decade. Next day the doctor's office makes sure to call the pharmacist directly to correct it and have my prescription filled ASAP since it's related to my pregnancy. I call the pharmacy and they ASSURE ME that it's been solved and that they are filling my prescription. Then when we go to pick up the medication they say they couldn't fill it because the issue was never resolved. I've been dealing with you for 3 freaking days without my medication that's for the well-being of my unborn child. F you guys. If you had at least not told me that the issue was resolved, I would have been able to call the doctor's office again and get things sorted but you had to lie and now it's another night without my medication. Going to take all of my family's prescriptions elsewhere because I'm over this bs.
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May 2021 by Mike C.
Since the last year plus this CVS has gone down hill. I don't know what happened but now it seems like this as well as other locations went from being happy to broken down robots. Plan for long waits at the Pharmacy to empty shelves to employees running into there little room with a lookout window to avoid helping you. I don't get it why would I want to shop here if I am constantly helping myself.
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May 2021 by Brett S.
The pharmacy here is atrocious! Avoid at all costs. I cannot believe how consistently understaffed they are it's literally an embarrassment to such a well known corporation. They are also frequently out of medications which also speaks to their purchasing incompetency. Today I was told there was a 30 min wait, after 40 they said it's almost ready, finally after an HOUR I said I had to go get my kids from school and as I was walking out they paged me to say that my script was ONE day expired. After all that! Finally 2 hours later I have my stuff... what a complete waste of time.
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January 2020 by Lupe B.
I came in to drop off my sons prescription paperss and the lady at the pharmacy said it'll be dOne within 25 minutes, so I left to go to another store to get diapers and I come back to the pharmacy and the lady didn't even put in my sons information in the system! So they got me waiting for another 30 minutes
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September 2019 by Kimani S.
Honestly I go here ALL the time. Today was the worst experience!!! I always use my $3 off rewards and when I went to use it they kept telling me MY number was wrong. How can my number be wrong if it's the only one I've used for YEARS. Then she continued to tell me that since I got the $3 off from the pharmacy I can only purchase my items at their desk instead of the front???? Moving forward I go to the pharmacy... he tells me THE SAME THING. I work at sprouts so I know all about customer service & if there was ANY problem we would accommodate with anything. S*** we even let people return things that are HALF eaten. You know why??? Because in the the work world the CUSTOMER is always right. I'm only 19 & all of these people were way older & had no common courtesy. Now I'm not broke & I didn't need the $3 off that bad but if they are the ones who gave me the coupon on my receipt why wouldn't I use it? End of the story I didn't get my discount & I had to pay full price. If this was me at work I would have definitely gave the person a percentage off to match $3 off or as close as I could get to it. I would never say sorry nothing we can do about it. Pathetic .
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August 2019 by Stan O.
I have my Prescriptions filled at this location, the pharmacy staff knows my wife and my name 99.9% of the time. They are prompt and Courteous. It's out of my way, but it's worth the drive.
