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November 2023 by Reina Dominguez
Ana is very friendly excelent coustumer service very fast
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October 2023 by Terry F.
I was so happy that Carter offered to exchange my damaged car fobs for the new ones I purchased on Amazon. He was so friendly, and genuinely helpful. He is totally knowledgeable, it was as just a great experience all the way around. I have been telling everyone I know . Ace hardware on Santa Ana Canyon is the best most trustworthy place to shop! And they didn't charge me a cent!
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September 2023 by Jason O.
Extremely rude employees and management. Small store with rather poor selection as well. If you want to be harassed while buying cheaply made overpriced stuff, go for it but I won't be back. Take your business elsewhere folks. It just isn't worth it for the way they treat customers at this store.Edit: since I cannot reply to the comment from the store. The manager at the location was a significant part of the problem. There is nothing more to say, just stay away.
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September 2023 by Dean G.
Carter welcomed me and was great. He helped me right away. Service like this is why I go here rather than Home Depot where you can never find any help. Thanks Carter
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August 2023 by Cathy D.
Very organized, clean, well laid out store. I've been to some Ace hardware that are very claustrophobic and kinda overwhelming but, this one is by far the nicest and with the most amazing staff. Johnny and Chet helped my husband and I get a miter saw. They didn't have it in store but, we ordered it online with their help. They went above and beyond to help us and we are so grateful for them. Excellent customer service!
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June 2023 by Mike W.
Wonderful experience when purchasing a Traeger grill from this Ace Hardware. Shout out to Johnny, Yolanda and Donny for all the helpful information and loading up the grill into my car. Beyond professional and courteous throughout the whole process. Highly recommend this location.
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June 2023 by I Mandap
It’s my first time to Ace Hardware, I am looking for paint match, SHAWN who assist me with the worst attitude ever, I ask him to paint match which he did, the first time not even match not even close, 2nd time same thing not even close to the actual paint I brought. And had me pay for me. Also, i was trying to look at the switch samples he’s trying to match on maybe i can see and he shoosh me like I don’t know what im talking about. He keeps arguing with me and walk out. What kind of customer service was that Shawn? You are very rude and cannot work with customer service at all. You are the worst!!!! Lastly, I called the manager to let him know what happened, while talking to me he’s talking with other people like no etiquette, he hang up on me and help customer on the floor. No wonder this store keeps getting bad reviews. If i can give zero star I would. :(
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February 2023 by Anthony N.
Perfect hardware store. Will have most the items you're looking for as long as they're not too out there. The workers are always really nice and helpful here
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November 2022 by Barbara Clark
They are very helpful and have lots of different items. They are my number one hardware store.
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November 2022 by Lee w.
Tina always helpful everyone in there is helpful. Yolanda , Bea, katy, the guys also. they're helpful very helpful
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October 2022 by Flora B.
I am very excited to share the superb service I received at my local ACE Hardware today in Anaheim Hills, CA from Karalyn. Here's what happened: As I was heading to my car to run errands, I dropped, stepped on, and cracked the key fob for my car this morning. My heart sank as the prospect of having to go to my dealer to get it repaired or replaced brought visions of hundred-dollar bills floating in my head. Fortunately, I remembered that Ace Hardware offered key service so I got my spare key to start the car and went to my local nearby hoping they could help, and I was right. Karalyn patiently examined the damage and reassembled my key back in position in the fob. Yippee! All is right in my world again. Thank you, Karalyn.
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September 2022 by Yelper G.
Store is so so, prices much higher than Home Depot. Astonishing thing is that the prices are much higher than their own online prices lol. Doesn't make any sense. They trick you into thinking that there is a certain price for an item and when you go in there to purchase it it is a couple dollars more... I believe target did the same thing and found their self and a massive lawsuit. Anyways I will only go to this place if Home Depot is out of whatever I need. And the last thing, to the African American lady at register I know you are miserable and rude but please try to have a positive affect around customers. Your attitude is absolutely terrible.
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September 2022 by Almaz B.
I am very happy with my help at ACE Sean was very willing to help answering the question I ask and help me with no hesitation he knows his job I will give him 100%and beyond God Bless.
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September 2022 by K Owen
Excellent selection of screws.Friendly staff.
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July 2022 by Airway One Shuttle
It was my first time I went to ace hardware Anaheim Hills store I meet Tina there she went out of her way to help me she put 15 minutes of her time to answer all my questions she was extremely professional she had a lot of patients with me very polite ace should be very proud to have people like Tina to work there. Definitely a 10 Star employee! Thank you for your help Tina.