-
March 2023 by Leslie Labate
These people really do a great job. They took really good care of my things. Would definitely recommend them and use them again.
-
September 2022 by Juanita M.
This company is a joke. Disorganized, shady, cash-grabbers. We had a fire in our home and the restoration company recommended this company for contents recovery. I initially called Demetrius and his voicemail was full. Several days later I receive a call from a number I don't recognize (didn't answer, of course), and then a few minutes after that get a text from Demetrius saying that he'd missed a call from my number. I let him know his voicemail was full. Anyway, we get on a call and schedule a time for him to come out and give us a quote. AT NO TIME DID HE INDICATE THERE WOULD BE A COST ASSOCIATED WITH GETTING A QUOTE. (I'm sure you can see where this is going.) Were they upfront about this, I likely would not have had them come out as we were underinsured at the time of the fire, so their services would have been paid for out of pocket and we were extremely strapped for cash. Anyway, Demetrius comes out and surveys our belongings with my husband present. Our condo is tiny (literally 1000 sq ft), so this took maybe an hour at most. A few weeks later I get a text from Demetrius asking if we got their estimate. I said we hadn't received one and he apologized and said, and I quote, "I believe the estimate not including storage is $7000." We'd already received another estimate for $5200 and I told him so. He said he'd do it for $5100. This seriously rubbed me the wrong way. He knew we were pressed for cash and in a tough spot and still tried to squeeze every dime out of us he could. I never responded to that last text and never heard from Demetrius again. The first part of this story took place in January/February. We were finally able to return to our home in July and today, September 20th, my husband opens the mail to find a BILL from these jokers for a quote. The bill is nearly $500 and was stamped "PAST DUE." We have never seen a bill from them before now. In fact, looking back, we never even received the quote they supposedly prepared. My husband called them and whoever he spoke to said that they "needed to recoup their money for the service they provided." Okay, but how about letting people know upfront that there is a cost? Needless to say, my husband told them just what they can do with that bill. By the way, after all of that, we ended up forgoing contents restoration altogether. We just couldn't afford it. And guess what? None of our stuff smells like smoke. I've asked guests multiple times over the few months we've been home and no one can smell anything. We replaced an area rug and cleaned our furniture ourselves (which cost far less than the $5000 they would have charged), and that's it. Mind you, our fire was very localized to one wall in one room of our home. Most of the damage to our condo was from the firemen putting out the fire (they had to chop holes in the wall that was burning and the roof above it.) I'm so glad I didn't waste thousands of dollars on these services and am even more glad I didn't patronize this business.
-
March 2022 by Melissa J.
My home recently had a flood, and it was a very hectic time for me. I was stressing about what the next steps were, but Patty was very helpful and explained everything to me on how the whole process would go about. They had an absolutely amazing team come out and pack out all my items in the home. They wrapped everything so carefully and when it was time to bring everything back, they made it look just how it did before the flood. I am beyond thankful.
-
March 2022 by Jev M.
I had just gone through the worst moment in my life- my entire house was destroyed with a flood and on top of that my mother had just passed away. I was dealing with so many different contractors and not all of them were great. I can't remember the name of the gentleman that came and took pictures first but he was very nice and professional, he answered all my questions and was very courteous. The crew that packed all of my stuff were very careful and caring for my personal items. I had many problems with my insurance company as they were not paying any of the contractors and when I called the office at Complete Contents they were the ones that assisted me in getting my insurance company to pay everyone and finally close out this claim. Thank you to Pattie and Tiana for your help!! Everything was returned to my home and placed back in its place like it never happened. We often come to rant about bad companies on yelp and we forget to commend those who do great! Thank you to team Complete Contents Recovery.
-
March 2022 by Alexis L.
I highly recommend this company! The staff is absolutely amazing and helpful! They were so delicate with my personal items and made sure to take care of them as if they were their own. The team working on my home was so helpful and made sure to keep me updated throughout the whole process! I had no troubles and was constantly in the loop. Thank you so much Complete Contents Recovery you made this whole process so easy for me.
-
February 2022 by TJ H.
Had a slab leak and Complete Contents completely packed everything out for us. They were very meticulous with furniture disassembly and took great care in protecting everything. When they returned our furniture they placed everything in the exact spot including all wall hangings. Top notch service!
-
January 2022 by Namya S.
I do not recommend this company for pack-out services. In the beginning Patty said "if a pencil is out of place it will be where you left it when you return" unfortunately that was not the case. When they returned our items stuff was everywhere! Items damaged, missing, and they left my house extremely dirty. No paper put down on the floors that were just professional cleaned, no booties worn, nothing! After being out of my home for 2 months and expecting to come home to all of my pencils in place, you can imagine how stressed I was to discover all of this. The worse part is that my emails to Patty went unanswered. When I called she didn't want to talk to me. Instead she has the admin talking to me. Actually the worse part is the lying...after requesting the photos they should've taken of the home (you know to ensure all the pencils are placed where it's supposed to go when they return), I discovered they didn't take any photos like this. When I brought this to their attention the admin said they didn't take them because the contractors were there. I guess the team didn't tell them that I let them in to start the pack-out process so I know who was in my house. The contractors started about a week later. She also said a piece to my dishwasher isn't missing because they don't handle appliances so I should reach out to the plumber about my missing items. So I had to point out the portable dishwasher that they took a picture of smh. But now that I think about it the worst part is the missing shelves to my sons bed...they told us they had another job at the same time and it may be there. I beg your pardon??? Never heard back from them about it 2 weeks later. I emailed twice got no response from Patty. I am JUST learning, after I called them to ask about the shelves again, that they are being repaired. Repaired??? Why??? When did you find them and why weren't we notified?? Save your thousands and go with someone else folks. It's not work the additional stress.
-
March 2021 by Carissa Weaver
My home was flooded due to a burst water heater pipe during the Texas Winter Storm. One of their teams came out from Southern California to pack up our house and move everything to storage. I can’t tell you how amazing Demetrius, Jeanette and their team were. They were very professional, hard working and prompt.
-
September 2020 by Emily E.
Thank you for the excellent service you provided to us.All the staffs are very friendly and work hard.I sincerely thanks to Josh for helping me a lot and answers all my questions on timely mannered.I really appreciated all of you
-
September 2020 by Daniel G.
Ccr has been great. I suffered a fire loss to my home and not much was salvageable but those items that were, they were very well taken care of, cleaned packaged and returned to me. I was also very impressed in their professionalism as a company from the labor workers to the supervisors and owners. They also have a very nice clean facility where they store the contents safely. I would very much recommend them to anyone that wants their belongings well taken care of.
-
August 2020 by A E
We had a flood a few months ago and have been dealing with many different insurance contractors. This has been one of the most stressful event in my life and CCR and their team of professionals have been very helpful. Excellent communication throughout the process and they went above and beyond in many different ways. Hopefully you never have to use this sort of service, but if you do CCR is the right choice.
-
July 2020 by Jack D.
Due to a driver crashing through door and causing considerable damage that required moving everything on our first floor into storage. Our insurance company and our contractor recommended Complete Contents Recovery as the best Company to help us. We hired them to accomplish the move. They did an outstanding job. All of our furniture, kitchen ware, TVs, wall pictures. Many of these items were antiques. We could not have hired a better company. If you need help moving you could not get a better Company to do it. Thank for reading this. Jack DrManhattan Beach CA.
-
July 2020 by A E.
I had a great experience with this company after an insurance water leak in my home. CCR safely packed up my contents and placed them in a pod. They took care of everything, and I didn't have to worry about dealing with the frustrating aspect of moving and packaging furniture. I observed the unpack process and the team was very professional and placed everything safely and securely in the correct place. They even went out of their way to pick up an item for me that was not being stored in the pod. I also found the team very responsive and great customer service. Thank you for making an unpleasant process very easy.
-
July 2020 by Barbara P.
I had a flood in my house due to a damaged roof. They were called in to remove my furniture so that my floors could be redone by my insurance company. They were always on time, dressed virus safe and respectful of my concerns. They did an excellent job during such a stressful time.
-
June 2020 by Wenonah Goudeau
BEWARE OF THIS COMPANY. Do not let them pack out your home. They where recommended by my insurance company so I thought they were legitimate and a reliable company. Upon returning my items I noticed several pieces of jewelry was missing (stolen). I advised the representative of the company that was at my home that there are missing items of jewelry. They told me I had to call their company. I did right away and spoke with the manager he informed me that he would investigate and get back to me. He called me the following day to inform me that there was nothing they could do. They do not like accusing their employees of theft. So my heirloom jewelry along with other pieces of jewelry are just gone. I'm very disappointed with this company.
