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July 2023 by Trong D.
I would like to have a special thanks to Pharmacist Cindy. She is very professional, useful, and patient Pharmacist I have met. Great job! I really appreciate!
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June 2023 by Jon D.
Ignore any of the other reviews! This is a CVS with real people not a concierge at the Roosevelt. The photo printing machine was not printing at first. However Valeria, the amazing associate, took it upon herself to make sure I had a fantastic experience.She went above and beyond to assist me with my photos, showing true dedication and exceptional service. She had hand cut every single page to ensure that it fit just right.Remember, it's our attitude as customers that determines the experience we receive. Rather than blaming the store, let's appreciate individuals like Valeria who go the extra mile to make our day.
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May 2023 by Todd S.
CVS 611 is my designated location and I'm usually very pleased with it. Not today. I was next in line at the checkout when I was ushered to the self checkout. While I often prefer self checkout, I have had difficulty using it at 611in the past and it happened again today. Staff had to get involved and after scanning their card to reset my purchase, I was told by staff to try again. I'm able to scan item, my Carecard on my phone and insert my debit card. Then system tells me there's an error and summons staff. I made 2 attempts and I could been out the door if I'd used regular checkout. I later read a notification on my phone from CVS saying, "oops" You're not connected to the internet." I won't be signing into your Wi-Fi or adjusting my cellular connection to make a simple purchase at the self checkout. That's not necessary at other stores. I canceled the transaction and made my one item purchase at Stater Brothers across the street. Your self c/o needs an overhaul. I apologized to the young lady staff member for expressing my frustration out loud. It wasn't her fault. I also asked her to relay my frustration to management.
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December 2022 by Ryanne B.
The photo center here is terrible! And they didn't offer a refund for the photos that came out looking like crap. Learned my lesson and will only be going to Walgreens
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October 2022 by Laura K.
THIS LOCATION'S PHARMACY IS TRANSPHOBIC Hi trans friends! If you see this, this pharmacy specifically will not fill any HRT prescriptions. I gave 4 days to navigate the hoops of getting Testosterone. Doc sent it over, pharmacy "didn't receive it", the typical. After my doctor communicating with them 3x, they called me to tell me they do not accept coupons for controlled substances. As we all know, CVS as a company typically does. Go somewhere else or if you have monetary access, pay for plume or folx. After correcting them on my name and prefix, one of the pharmacy managers, Cindy, told me to go to another location :)
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October 2022 by Joel S.
With customer service like this one can see why CVS pharmacies are closing all over town. From the manager Shontelle to her flippant and rude to customers employee Heaven, these guys will take no accountability for not knowing how to do their jobs, cop an attitude with a customer, and at one point tell me I can leave when all I'm trying to do is get a refund and the only thing holding me up is her attitude and stalling. This is all over a corporate coupon that I can't seem to get on the vitamins I'm trying to buy. There's all kinds of new excuses from them that aren't on the coupon. I told them I've done this before without issue. But all they do is keep repeating the same nonsolution or lame excuses. Heaven should be fired. Shontelle is a terrible manager. You can always tell a bad manager when they not only fail to handle the situation of a rude employee but act cocky and not scared at all when you say you're gonna take it to their boss. Good luck. There's a reason why these places are closing. It's the employees. They feel put out by having to do their jobs.Except the store you closed. The employees at Brookhurst in Orangethorpe we're always friendly and helpful. Never an issue, never a problem.
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August 2022 by Edris T.
Anita was so supportive and kind!!! She explained clearly and always welcome us so warm.
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June 2022 by Jessica B.
They refused my return that I purchased the day prior to returning it, or attempting should I say. This is because the gentlemen at the cvs I purchased the item from didn't print me the original receipt he gave me a paper copy from the printer so when I contacted him by phone he wouldn't even verify with the other cvs clerk that it was a valid receipt record for my purchase. Both clerks from both cvs locations had no interest in helping me whatsoever. There lack of customer service skills is a disgrace. I highly recommend avoiding this cvs and the one in Newport as well at the east bluff village center.
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October 2021 by Andrea M.
I came here to get my covid test 30 minutes early, like I always do when I go to Walgreens to avoid having to wait for a long time but they told me that they couldn't because they have two people in front of me. The test takes 5 minutes to get it done and there were no cars in front of me it was just me!!! Really! Not coming back, there's too many Walgreens I can go too. You can see in the picture I took that there's no cars.
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September 2021 by Nathan M.
Missing orders, horrible photo scans and prints. Really unorganized place and seems to misplace almost everything. Wouldn't recommend.
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August 2021 by Tamara C.
I HATE this pharmacy. The only reason I still go there is they have a drive-thru. First of all when you call there's this annoying automated man who makes you SAY things out loud. I'm in public man. I don't want everyone to know I need the pharmacy. Every single option should have a choice to use the number pad. Next, they put everything on automatic refill, even if you've asked them to take everything off multiple times. And that annoying automated man calls ALL THE TIME to tell me when refills are due. And they also text ALL THE TIME. I've never asked for a reminder and I don't appreciate it. I had to block them it was so bad. So now I can't get messages I really do need bc they are blocked. On more than one occasion the automated man has told me my prescriptions will be ready, only to drive all the way down there and they're not. Today, I called and spoke with an actual person to make sure the medication my doctor ordered was in stock. I asked several times in several different ways to make sure. They acted like it was ridiculous I would ask and told me it would be ready in 1/2 hour. My nanny drove all the way down there to have them tell her it wasn't in stock and MAYBE it would be there tomorrow. It gets 1 star for having a drive thru and 1 star for having a COVID testing station. Also, they need to get rid of the curb on the L side of the second drive-thru. I've driven over it 3 times and I know it's there. You CANNOT SEE it! Plant a flag there or tear it out.
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August 2021 by Nin V.
i usually come here just to buy snacks since it's right by my house. the customer service isn't necessarily good or bad, just people doing their jobs (understandable). however every time i come here to pick up prescription or do anything involving their drive thru it takes forever. what's with that? i came today to take a drive thru covid test. we have not moved for almost an hour (there are only two cars ahead of me..) and the other lane for picking up prescriptions is getting long too. i don't know what the deal is but every time i come here whoever is working the drive thru has no sense of urgency. try to avoid using their drive thru if you come here and you're able to get what you need inside, you will spend twice as long just waiting to get to the window.
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July 2021 by Bob F.
When one thinks of a pharmacy one expects it to be clean, orderly, you know, a place where you'd feel comfortable picking up medications. This CVS projects a lack of concern where cleanliness is involved. The front entrance's sidewalk and walls could use a good pressure wash. The garbage strewn about the trash receptacle near the front door is so warm and inviting. CVS might consider emptying the cans more than once a week. Inside was a step up, looking more like one would expect. But, thanks to Covid-19 and the government paying people NOT to work, the store was understaffed. {{sigh}}
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July 2021 by Victoria C.
Got covid screen for travel in this location but tbey lost my daughter's specimen and had to go to all the way to Ontario airport to get it done asap.. doesnt even have a solution to the problem or a sevice recovery..and that girl "NORMA" very rude and no customer service skills!!! Useless if you ask her questions and very rude!! Admin you need to put this girl in the back of the store!!! Thanks thou to Gladys and Alex for the Follow through though it did not resolve the issue.. DO NOT go here for covid screen
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June 2021 by Selene M.
This 5 star review is specifically for the The gentleman Kevin who I was soooo lucky to have had as my cashier today. He is an amazing employee. Every time I've had the pleasure to be helped by him, always super polite. But today when i need to make adjustments to my transactions, he helped me every step of the way. Not once giving me a dirty look or looking frustrated with me. I appreciated it soo much. I don't know if will matter but I will be contacting corporate about him. He made all the difference in me having a pleasant night.
