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January 2024 by Heidi M.
I bought a spa from sales man William. Workman installed the spa and couldn't get it to work. William, who sold me the spa , came out ON A SUNDAY, and did some trouble shooting but was unable to start it. Two days later, William sent out Jason who worked on it for 5 hours and replaced the pump. Still could not get it to run. It was too dark and he had to leave for the day. Jason returned the next morning and decided to trouble shoot the electrical system. He found the wiring problem and the spa now works!I'm so impressed by Jason's expertise in his job and dedication to getting the job done!Kudos to Jason!
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January 2024 by Kamri M.
Short review: if you want amazing product selection go to Coastal Spas and if you want amazing service see William!Long review: Placed a 2nd order with William and it was just as great as placing the 1st one. From day 1 William has been friendly, knowledgeable, and detail oriented. For our first purchase he spent the time asking questions, showing me and my husband the spa we came to look at, then offering other suggestions. We ended up purchasing a different spa that met both me and my husband's needs/wants. For this 2nd purchase (kitchen island), he again took the time to understand what we were looking for, gave us space to discuss different options and take a look around, and spent time going over every detail. He also quadruple checked the details with us to ensure we were all on the same page and ordering exactly what we wanted. Long story short, if you are looking for a smooth, enjoyable shopping experience go to William. You will not be disappointed.
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January 2024 by Alison C.
Jason is a fantastic service provider! Our spa was delivered with a missing part so it was leaking when we first tried to fill it. He came out and quickly supplied us with the necessary parts. It was a little frustrating to hear that this missing part is well-known by the sellers and we were not informed that it would be necessary to have it installed after delivery of the unit.Jason took the time to demonstrate the functions of our spa and made sure everything was set for our enjoyment! He provided great recommendations on how to maintain our spa inside and out. He is awesome and I highly recommend him to anyone in need of spa service!
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January 2024 by deanna a.
This is my 3rd spa from Coastal spas in over 20+ years. They were originally in Yorba Linda then Placentia and have continued to grow into a larger showroom now in Anaheim. My experience with these people has always been great. They've helped from choosing the best spa for my needs and even came out to ensure it would fit wellin my small condo patio. Service has always been wonderful.
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January 2024 by Andrew Molitor
First time spa purchasers here. Ali was our sales rep and was professional, informed, patient and a pleasure to to work with.Ali took his time to explain and help us understand all the nuances going in to selecting and maintaining a spa.Ali was always immediately available to answer any post sale questions or concerns and supplied contacts for contractors who assisted in the expert installation of our new spa.If you're looking for a start-to-finish provider for your new spa, I highly recommend Ali and his team . First class experience!
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December 2023 by Jerry Bridgman
I was looking for a specific spa and called Coastal Spa & Patio. I’m lucky Ali was my sales rep. He followed up with me a couple times and I was able to purchase my spa with ease. I didn’t even make it to the store. Since I knew what I wanted he was able to save me the trip. He sent pics and I had a few conversations with him. I’ve received the spa and my family uses it 3-4x per week. Ali made the process extremely easy and was very professional!
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December 2023 by Michael Guirguis
Buyer beware!!!!!!!Friendly staff until they take your money. They don't honor their warranty. They also charge you to come out to see you, even if you're spa is covered under the manufacturer warranty. This company is a joke and a scam. Never buy Hot springs. Stay away!!!! You're better off buying jacuzzi brand.
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December 2023 by Brian C.
The sales and service staff are great! Jason, service tech, is very knowledgeable, friendly, and super helpful. Took care of a couple of things with our spa and gave very helpful suggestions to keep it running great! Highly recommend Coastal Spa & Patio and Jason! Good employees are hard to find. He's a great ambassador for the company. Good selection of spas and good value. Prices are fair/reasonable for the value.
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December 2023 by Sam D.
This review is for the great job Jason S. from costal spa.I have been using costal for years now and Jason has done the best and most complete job on my spaThank you Jason
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December 2023 by Snoopy P.
Jason S is the person that helped us several times. He is the best. Very very knowledgeable, friendly, and helpful! He ensures it is done right the first time. He's the right person to support everyone's needs!I highly recommend him.
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December 2023 by Eitan Sapir
We were looking to purchase a hot-tub, built-in grill, sauna and patio furniture.Coastal Spa was the first place we entered - and the last.From the initial greeting, to the patience and thoughtful guidance, Kelly Popp And Susan Ortiz treated us with professionalism and integrity as if we were family. They did above and beyond to help us make the best decisions and held our hand all the way to the punctual delivery of the products to our house. If you are looking to upgrade your back yard with a hot-tub, sauna or outside kitchen - I warmly recommend Coastal Spa and Patio!
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December 2023 by Matthew Kellie
This business is an absolute joke. Had no problem taking my deposit on a sauna purchase 9 mos ago. Never followed up, never had a delivery date. Finally 90 days they install the sauna, only to find a broken roof. That took dozens of calls to be repaired. Now the brand new sauna doesn’t even function and these guys can’t figure out how to answer the phone or repair within warranty.Please give your business to someone else who will actually respond to you as a customer. Absolute worst biz I’ve ever dealt with. Completely incapable.
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December 2023 by Sebashtian Solis torres
My experience at coastal spa & patio was great, Ali was the person who helped me with my spa and was kind since we met and went with me through the full process and explained how to do maintenance to my spa. Very amazing guy, go with this guy next time you pass by.
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December 2023 by Ryan NH
Coastal spas has been so helpful with our new spa. Especially Ali, He has helped us every step of the way. Great communication and service.
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December 2023 by Eitan S.
We were looking to purchase a hot-tub, built-in grill, sauna and patio furniture.Coastal Spa was the first place we entered - and the last.From the initial greeting, to the patience and thoughtful guidance, Kelly Popp And Susan Ortiz treated us with professionalism and integrity as if we were family. They did above and beyond to help us make the best decisions and held our hand all the way to the punctual delivery of the products to our house. If you are looking to upgrade your back yard with a hot-tub, sauna or outside kitchen - I warmly recommend Coastal Spa and Patio!