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January 2024 by Randall Bell
If (whom I believe was) the manager, wasn't talking loudly, and laughing, with the teller next to me when I was trying to complete a series of complex transactions, then I may have been more satisfied with their service.
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October 2023 by Whitney Spencer
Edwin was friendly kind and a good communicator. He was knowledgeable about my concerns and I will definitely ? keep my Chase account open bc of him
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July 2023 by Elizabeth D.
A huge shout out to Vincent for all the great info and helping me out! If I could give 10 stars for customer service, I would!
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January 2023 by Christopher Dome
This is the best Chase Bank office around. The staff at the Festival Center are very professional & very helpful. The gold standard in banking. Vincent is the best Bank Manager I’ve ever known. Megan is always very helpful. So is Alexis & Sebastian. Edwin is very helpful and so is Jude. I drive 25 miles now just to see the associates at this office. I’ve been frustrated with Chase Bank a few times recently. But the Festival Center office has turned it around in a good way. Thank you to everyone at the Chase Festival office for making my banking experience a pleasant one. You guys at the Festival office set the bar.
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January 2023 by Radhika P.
I love this location of all locations! Vincent is a great leader and always provides exceptional customer service! Under his management, his team treats clients like family! Words can't express my gratitude.
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October 2021 by Jim C.
I have been a customer of this bank for years now. Love em. Easy parking, clean and great employees. My son, Mitchell Cook, was a favorite of this bank as he would frequently, on his own, go in a confess that he had lost his debit card, again, and would ask for a new one. They really loved Mitchell as a customer.
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August 2021 by Christopher D.
This is an awesome branch location. Everyone so nice & knowledgeable. Max is great, & so is Vincent and the rest of the staff. Great team. Thanks for all of your help!!!!!!!!
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July 2021 by Mike
Convenient
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February 2021 by Nathan Augustine
I never know what to expect when I go in there. Everything was all fine and good until the chase bank off of Weir Canyon closed and those 2 tellers came over. Both very unfriendly and have never once seen them smile. They provide extremely poor customer service. Ordering coin here has been a great challenge. They proceed to tell me one thing while the other friendly workers tell me another. I can never seem to get a straight answer here. I hear coin shortage 1 day but the other day there’s not. Supposedly there’s a coin shortage here while every other bank in a 10 mile radius has lifted theres. Weird enough that they don’t have any signs that indicate a coin shortage and that I’m still allowed to order coin? I can get a box of coin but can’t get more than 1 quarter roll! Don’t know if I want to keep coming here in the future especially with those 2 tellers being how they are and misinforming me. I want to see more of Emily, Meghan and all the nice men that work there.
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October 2020 by Cheryl W.
I love this branch. We lived in Anaheim hills close to the festival center. My husband opened his business account with Mak and than I did the same. Mak is awesome!!!!!!! Even with a facemask he recognized me got right into what I need. Always ask how my husband us doing. GREAT CUSTOMER SERVICE!!!!!!
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August 2020 by James May
Used to be great. Convenient to get to, good service. But they closed when they don't have to be. No service now and no service for months.
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April 2020 by Joseph W.
This branch is currently closed due to the Coronavirus. When this branch is open it's a nice place to conduct banking business.
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January 2020 by Andrea B.
Employees need to be more properly trained when giving information. If the employees would have answered my questions more attentive with all the information I needed then I wouldn't have had any issues. After confronting this issue I was told nothing can be done about money I wasn't able to return to my savings. If the employees had told me all the regulations before hand I would have had no expectations of being able to return it. I would have excepted it and returned it by other means.
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May 2019 by Jr LeBaron
Brent Linkous is very efficient and knows his stuff.
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May 2018 by Erica P.
I cannot find any fault with Chase employee's superb customer skills. Shout out to Farrah and Paul for making my every trip to Chase AMAZING! Why does it feel like every time I go to Chase, its more of a social visit than for business? Regardless, I love how professional and efficient they handled my business. Especially to Farrah! She is amazing. I expected my visit will take 30 mins, but she managed to smooth the entire interaction so quickly that I didn't feel bad hogging her. She also made sure the customers in line did not feel forgotten and thanked them for their patience. Seriously, the best experience I have had at Chase. Thank you, Chase crew!
