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“The customer service was outstanding! The car was excellent and impeccably clean. I would highly recommend them with a perfect 10 out of 10 rating, and I plan to use their services again the next time I visit Anaheim.”
“The staff there were nice. I didn’t meet the manager but they never showed face and called me once about the liability insurance. They required me to go in person to cancel it and with my busy schedule and their operation hours I couldn’t go until a few days later. When I went in they literally took it off and said I was good without giving me any email or written confirmation. I never got a receipt or email of the charges later and I find out they charged me $174 for about 5 or 6 days of liability insurance. Their website quotes $8-17 depending on area per day. My insurance for a whole month would typically cost a bit less than $174 so I don’t know how it’s possible for them to charge that for 5 or 6 days. I also don’t know why it’s REQUIRED I go into an enterprise location if all they’re going to do is take it off on their computers. I still have yet to receive an email, a receipt, a contract, literally anything as to what the charges were for. I asked them to waive it and they just said no. It was just a few days. A big company like this penny pinching over a couple hundred dollars. They already got around $1200 from the insurance because the body shop took way too long to fix my car and it’s not like they’re paying for the gas. The car insurance has to be paid or under my insurance so they make over $1200 in a span of 34 days just because they let you borrow a car? Keep in mind you can lease a car like a Honda Civic for around $440 a month. I called when I first got the charge and the guy said the manager doesn’t work weekends so they’ll get to me on Monday and I never got any follow up. I let my bank try handling it and then the bank just said the charges were correct but I never even received a receipt, contract, etc.
Update: spoke to the branch manager. Handled the situation very well. Anyone wondering about the damage waiver, it is optional. It is $33 a day. Make sure you know that it’s optional because IMO I didn’t get an option. Thankfully I’m getting a reimbursement. Changed the review back to 4 stars because I’m glad it got settled but took a star off just because of the time I had to spend to handle this problem.”
“Very friendly staff with excellent service
I was a bit worried because I had a bad experience with the other rental car brand before but ALAMO staff didn't ask for any extra charges, and they gave us a great comfortable car :) Had a lovely trip in LA thanks to ALAMO!
This was my 4th trip to LA and this was the friendliest of all the rental car companies I went to. There was no need to ask for additional insurance, they only charged what was paid and the car was clean! I recommend it”
“This location is by far the savior of my trip to California . Initially I tried ordering a rental at hertz and others but required a credit card which I currently do not have . Gina had helped me with a rental with my debit card . Although the deposit was a bit on the pricey side I felt it was still the best choice as they were able to provide me a great car to use for my vacation immediately . I've been able to travel to Disneyland , San Diego , Los Angeles and La Jolla cove with this efficient Kia optima 2019. I can't thank this place enough for making my trip worthwhile and smooth for my family . I definitely recommend this facility for it's speedy service .”
“We rented a nice car at John Wayne airport in Orange county and were able to drop it two days later in Anaheim. I like that flexibility. The Buick was surprisingly nice as I have not ever driven one.”
“Pick up and drop off were a breeze. Chris helped me with both and was great. The car was in great shape. Everything was exactly as I expected as a regular Avis customer.”
“Convenient pick-up location if staying near Disneyland.
Requested a rental the night before and picked up when they opened the next morning. Jen was really friendly and helpful.”
“Friendly staff, easy check in and car rental. Was nice to drop the car off with the hotel after hours, very convenient.Also have a booster you can rent if you have kids.”
“Enterprise seems to hire a lot of bright, efficient and friendly staff. This location follows that example. This location is a little hard to find, but if you follow the signs, you will get there.”
“This is the place to go for your rental needs! From the moment i walked through the door to returning the vehicle,LUIS was perfect! Talk about customer service, I highly recommend this place, and i will return when I need a vehicle! Thank you so much for the great experience!”
“Just came to pick up our car rental, and despite the bad Google reviews still took my chances. Glad I did!Paperwork took no longer than 10 minutes, the associate (who was wonderful when I spoke on the phone a few days ago!) didn't try to upsell us on insurance or anything. Office was clean and had a faint smell of incense, which made me nostalgic about my childhood going to Chinese school at a temple ?. The car we were assigned is a Mitsubishi Outlander, which looked to be in new condition and was spotlessly clean. Great start to our trip!”
“I always have a great experience with budget Rent-A-Car. If I’m late returning the car, I can request a couple more days. I did have an experience with an all electric car that I was not too fond of it took 4 to 5 hours to charge and it was an Audi, six EV. But I did like the comfortable drive of it. I just did not have time to keep charging it to the maximum and even after five hours it still was not at 100% charge.”
8AM - 5PM
221 W Katella Ave, Anaheim
Car Rental
“Actual rental was easy and the people were nice enough. Not over the top, but got the job done. All men working there today.
I’m really glad they had a restroom. However, it smelled like it hadn’t been cleaned for months. ?”
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“Rented a ford fusion last minute. The service was great, Jose was solid at listening to my needs and giving me an extra bit of support when I asked. Would recommend coming back here.”