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March 2024 by Elizabeth Barbour
Dear Lisa and Team at Caliber Collision,I wanted to extend my heartfelt gratitude for the exceptional service and care you provided during my recent visit to Caliber Collision. From the moment I walked in, I was greeted with professionalism and kindness. Your attention to detail and commitment to excellence truly stood out.Not only did you handle my vehicle's repair with efficiency and expertise, but you also went above and beyond to ensure that I was kept informed throughout the process. Your transparency and dedication to customer satisfaction are commendable.I am incredibly satisfied with the results and deeply appreciative of the outstanding service I received. Thank you, Lisa, and the entire team at Caliber Collision, for your hard work and dedication. You have earned my trust and loyalty, and I will certainly recommend your services to others in need of automotive repairs.Warm regards,The Barbour Family
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March 2024 by Shea Sullivan
Lisa was great excellent communicationOur car looks like it was never damaged, and was returned quicker than the estimated time period
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February 2024 by Michelle Singleton
Great experience at Caliber, thanks to Jason for making it so easy.
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February 2024 by Jose Herrera
Lisa was great, professional and easy to get a hold of. I am very pleased with my car's results. I would highly recommend Caliber Collision to everyone.
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February 2024 by Victor Bautista
This Caliber collision is amazing, Farmers originally assigned my claim to Caliber collision in Anaheim Hills, CA 92807 on La Palma. That Location has some snooty front desk reps who looked annoyed that Interrupted their chit chat time. So I told them to F off and took my truck to this Caliber Collision. These front desk reps greeted me with excitement, friendliness and did an amazing job on my truck. My Rep Justine kept me informed the whole time and was a little extra on the communication. Not all Caliber Collisions are the same but management at this facility knows what they are doing. Great Job Caliber Collision team
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February 2024 by Polo Paredes
Dude, Is Feb 2024 and still am waiting for you to fix my alignment wheels and my headlight...you are really bad on promises...
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February 2024 by Victor Villalobos
They are a very good body shop they did a a very good job fixing our 4runner.
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February 2024 by scott gere
Great job
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February 2024 by Brian Gray
Went here after some minor bumper damage. Not very helpful staff. Went somewhere else instead
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January 2024 by Don Kelley
Great guys. Great service
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January 2024 by lydia
Have you ever felt like you were getting screwed over, but helpless to stop it? That was my interaction with Caliber. I'll start with the good points: 1. The manager was helpful after I expressed my frustrations. 2. I think the car repair was pretty well doneI got in an accident at the beginning of November, got my car in maybe a week or two before Thanksgiving. I actually had them pre-order parts (only for the visible parts) ahead of time so I could cut on time in the shop. Insurance only covers rental for 20 days and after that it's out of pocket. Well my estimator, Isaac, told me at one point that he was sick for a week and so my car wasn't even being worked on. (Remember, only max 20 days covered, then I'm screwed). There were some 'internal' damage that they needed to order parts for so it took longer. I knew it wouldn't be finished before the holidays and it could take longer because of that. However, they told me they would be finished with my car by Jan. 5th. Cool. At this point, my estimator switched from Isaac to Jason (when? I don't know. this was not communicated to me.) and Jason is just... the worst at communication. I got a text saying my car would be ready for pickup on Jan. 5th Friday afternoon. I called around 3pm that day since I didn't receive any further notice. Jason told me that the technician lost a part of my car and discovered it during the reassembly stage and they would need to re-order the part asap. He didn't have a timeline for me and that he'd call me on Monday. The way he talked, I felt like I was inconveniencing him and he was almost.. annoyed by my call.Ok... well Monday rolls around. I have a dinner appointment by 4:30pm in LA that I couldn't miss. No contact by 1pm so I called them. Jason told me that it'll be ready by 4pm, but since I had to be in LA I told him I'd pick it up on Tuesday. He said ok, it'll be ready by then. REMEMBER, he said ok. Well Tuesday rolls around and I return my rental & get to Caliber right before it closes, rushing down from LA (cutting my business day early). Then the lady at the front desk tells me that my car isn't ready. Excuse me? Apparently, they didn't finish the re-assembly and I couldn't pick up my car that day. I was furious to say the least... You had all day to let me know my car wasn't ready. This is the second day I cleared my afternoon/evening to pick up the car.. the second time I'm waiting around for some form of communication.At this point the GM steps in and apologizes. He has one of the employees take me home and sets me up with a rental car (I didn't have the energy to tell him this should have been done since Friday since that's when it was the start of their problem). The next morning Jason calls me to apologize and to let me know THAT MY CAR IS GOING TO BE READY BY THIS AFTERNOON. Fool me once, shame on you. Fool me twice, shame on me. I don't believe him, but I also make sure my afternoon is flexible still just in case. Well, 3pm rolls around and I get a call from him informing me that my car isn't ready by today. At this point I'm fed up and tell him to stop calling me unless my car is finished and ready to be picked up. He replied, "Well, I just wanted to let you know so the same mistake doesn't happen again". No. You know what's a mistake? Constantly telling me my car is going to be ready and then letting me know at the end of the day that it's not. I started to see him as untrustworthyI texted the GM asking that I no longer interact with Jason and the GM said he'll take over. Jason shouldn't have been allowed to continue in the first placeWhen picking up my car, I find out that there was no internal damage, just external damage to the inside part of my car. I wouldn't have been suspicious if it wasn't for everything else which eroded my trust in themI start leaving the facility and wouldn't you know it, they didn't even refill my gas (I came in with
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January 2024 by Araceli Martinez
Service and experience was excellent!
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January 2024 by Veronica Husges
My vehicle was done sooner than I expected. Quality of great.
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December 2023 by Mel Gee
The repairs were done quickly, accurately & I received updates throughout the whole process.
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December 2023 by Adrienne Allen
The Anaheim location did a good job on the service of the vehicle. Reception and service technician were a little less than warm and friendly at the beginning. However, the car was delivered earlier than promised.