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January 2024 by Mr Morder
Today 1/10/24 I went to your location Arco am pm 9472 Katella Ave Anaheim ca , at around 6:00pm. I pumped my gas and I needed to use the restroom.I go inside the store to use the restroom, I ask the worker if the bathroom needed a pin code or key because I never used the bathroom there before . Unfortunately he had an accent and he talked a bit fast, I couldn’t understand him. but he pointed at something downwards and then to the bathroom sign. So I just assumed he meant that the bathroom is there and I say thanks and walk towards it. But then he just yelled at me. And I respond “what?”Bc I couldn’t understand him, again the accent, and he yelled even louder then pointing at a plastic bar with a key attached at the end and I finally understood. He caught me completely off guard all I could say is “oh” he made me feel so bad for not understanding HIM. I wasn’t mad or annoyed that I didn’t understand him bc it was probably not his first language, and that’s okay! the worst service I’ve ever received. I really hope he isn’t like this with other customers who aren’t afraid to yell back.
I didn’t get his name unfortunately but I know what he looks like if that’s helpful.
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January 2024 by Nana Chan
Horrible workers
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December 2023 by Joey Daigle
Went on 11/15/2023 at 6:30pm thought your store was open 24/7. But anyway I purchased something and the guy with glasses and a thick accent WAS trying to be intimidating by telling me I needed to hurry in a angry way like I was an inconvenience. He told me to hurry because they were closing. He did not treat the lady in line after me like that. Or did the store ever close. He was very ugly about it. I did nothing to this employee but simply come in to buy at a store you have open for business. This isn’t the last you will hear about this. I will be contacting customer service and the Better Business Bureau very soon. I will follow through. There is absolutely no excuse for a associates of any business should have behaviors like this or working in the public. I would also like to add there is a review about the same person from 4 years ago. So he must be invincible to have the same behaviors for four years and other people are leaving the same reviews about the same guy.And he still works there doing this. Says a lot about ampm.
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December 2023 by Google user
Went on 11/15/2023 at 6:30pm thought your store was open 24/7. But anyway I purchased something and the guy with glasses and a thick accent WAS trying to be intimidating by telling me I needed to hurry in a angry way like I was an inconvenience. He told me to hurry because they were closing. He did not treat the lady in line after me like that. Or did the store ever close. He was very ugly about it. I did nothing to this employee but simply come in to buy at a store you have open for business. This isn’t the last you will hear about this. I will be contacting customer service and the Better Business Bureau very soon. I will follow through. There is absolutely no excuse for a associates of any business should have behaviors like this or working in the public. I would also like to add there is a review about the same person from 4 years ago. So he must be invincible to have the same behaviors for four years and other people are leaving the same reviews about the same guy.And he still works there doing this. Says a lot about ampm.
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April 2023 by Joanna Martinez
The worst customer services at 630am Never will I go there again to this location .
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April 2023 by Thomas Evaristo
(Translated by Google) I've been waiting 20 minutes for 80s to open(Original)Llevo 20 minutos esperando que abran 80s
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April 2023 by Vanna R.
This would be the third time that I have encountered scam-like behavior at this store. I'm not sure if this is a franchisee location or what, but they never choose to honor the app or coupons. I got an icee and as of today, the day before Easter 2023, they should be .50c with the app. The cashier put my drink in on the computer, no scanning, as a medium fountain drink. I said no sir this is an icee. He said "too bad, the computer says what it is." I told him surely he made a mistake and he said no but the screen says it. I said yeah but I'm not purchasing a drink the app shows icees the promotion, I showed him and he just put his hands up.It's so weird to be scamming people over what amounts to a dollar. But also on principal, I said ok I won't get it today, just all the other things. I mentioned it to my partner, who was with me, saying this isn't the first time they've scammed people. That's why they removed all the cups from the icee machine. Previously, they've also said that their machines are down. They've run out of a certain size of cups, or they only have one pack of something, that you must purchase two to get the price. It's just weird. In poor taste and I think I'll just avoid this location. If the owners/cashiers are like this, I can't imagine what they get away with in terms of food prep or sanitation--much less what they might be doing with the gas pumps!
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April 2021 by Liz C.
The cashier guy with big glasses is very rude and couldn't answer a question without being totally rude. I left to the next gas station. I'll never come back here. Where is the customer service now days. Sad
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March 2021 by Mary R.
I was just at this AMPM and was disrespectfully treated so greatly that I chose to not even purchase anything there. Not that the attendant would have allowed me to. As soon as I pulled in and got out of my vehicle I was rudely asked if I was there to buy gas and I had very politely replied well yes I needed to purchase a couple other items as well and once I was then subjected to his temper tantrum involving eye rolling even a huge sigh and like it was very off putting needless to say. the simple fact that he had even had the audacity to ask me if I was there to buy gas at a gas station nonetheless is enough for me. I don't recommend going here ever
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October 2019 by Luie Gill
Great service .. and the place clean ...!!!
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August 2019 by Vickie Park
I was craving some chocolate cake, so my bf stopped in to grab a slice. He brought it home and it's COVERED IN MOLD. Do you guys not check your baked goods? This is disgusting.
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March 2019 by Julie L.
3.5 stars Cheap gas but only if you pay cash. After the debit card fee it averages out to around the same as the ones that don't charge a debit. Easy to get in & out so that's a plus!
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March 2019 by Sam F.
Friendly staff and great prices what else you need :) The store is always clean and they do provide propane refill which ke great for lift trucks.
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February 2019 by Rossy V.
If I could give it 0 stars I would. Yesterday around 10 pm my husband, 3 year old son and I stopped at this gas station. My husband entered first and asked to use the restroom, about two minutes later I entered with our son and asked to use the restroom as well he told me there was someone in there, ok so I went to wait in front of the restrooms. He later started yelling at me saying "Hey!!! Move!" he walked over and told me it was busy (there is a women and men restroom) so I walked over with him to the counter and he asked me if I needed to use the restroom or my son and I told him both, he handed me the key very mad for the women's restroom, and I told him wait so you wanted me to wait on the men's restroom??? He answered yes because of him (my son). I walked away and when I went to return the key he signaled me to place it on the counter because he was busy on his phone. As I was walking out my husband came out and the employee yelled at him and told him to hurry up and get out, my husband told him to calm down and that, that is no way to talk to anyone and he does not need to be rude. I am so disappointed,mad, and aggravated at the situation. Truly disappointing experience. Yes we did buy gas so I do not understand for the motive of this rudeness and unprofessionalism. He was a tall guy with glasses
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December 2018 by Nikki vermicelli
I don't know the name of that moody cashier, but he is pretty tall, wearing glasses. He was so moody when I went inside to buy a gallon of water tonight at 10:50 PM. It was $2.09, and he did not even give me my change even though I gave him $2.25. If you are not happy working at night, just don't work! Tell your boss that you want to work in the morning. —disappointed—
