Alex Moving & Storage provides long-distance moving services, often in partnership with major carriers like North American Van Lines and Allied Van Lines. Customer experiences vary significantly. Positive reviews frequently highlight excellent service from specific staff, noting they are professional, efficient, and thorough with clear communication every step of the way. The company can provide translators, and some movers are respectful with belongings. In one case, a driver handled a difficult situation professionally, found missing items, and took charge. However, other reviews report stressful and unpleasant experiences. Criticisms include a breakdown in communication, with promises made by sales agents not being fulfilled, such as failing to provide a link to report damaged items. Some customers report damaged furniture, items not fully reassembled at the destination, and miscommunication about delivery dates. There are also complaints about unloading crews, including issues with tipping expectations and crews briefly bringing incorrect items into a home. While some customers are very pleased and would recommend the company, others state they had a bad experience and would not use the service again, citing bad business practice.
Alex Moving was one of the greatest companies ever I was able to get a translator and Rachel was one of the best would recommend.
August 2023
Raquel was one of the most nicest workers i have moved with she was very professional and efficient, The Movers were very respectful with all my items although I couldn't communicate with the workers because they spoke a diffrent language but they had a very excellent translater, definantly would reconmend.
September 2021
Have been using them for years. Never had any issues and they are very nice in the office. Great customer service.
