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November 2023 by Lynda C
4 years ago affordable floors installed wood look vinyl throughout ***********. My home was completely empty because we had to move out after a plumbing leak. 4 workers installed the floor at the same time. That was the first big mistake that caused the floors to buckle in several areas. The moulding on the base of the walls were not caulked properly. But after multiple attempts to correct the issues they ignored our phone calls. Now the floor is lifting in the kitchen, hallways, and 3 bathroom areas. It is peeling in one area and we keep tripping over it. ****** says they are open but the phone is disconnected. Dont use this company for your flooring needs. This is a nightmare that never ends.
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September 2022 by LINDA DELANGE
Whatever happened to Steve Sullins with Affordable Floors, Inc. He was the best!!! I have been trying to find him for weeks. His he still the owner of Affordable Floors. He is the only person I truly trust. He is genuine, honest and trustworthy. He was so nice to work with years ago when I needed flooring. If anyone knows where he is working or with a different company please let me know. Thank you. Linda DeLangeServices: Baseboard installation
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May 2021 by Derrel M.
These guys were terrific! My brother and I had started this project ourselves. We demoed the old carpet, tiles and linoleum in my living room, dining room, kitchen and hallway. We started to lay the new laminate flooring I had gotten from Home Depot and ran into a number of problems. This might look easy but unless you have experience with floor installation, it can be very difficult and challenging. We struggled along for a few days until my brother had to go back home up north. The next day I continued by myself for a few hours before I broke down and decided there was no way I could finish this job without help. That's when I called Affordable Floor Installation. Mor was in charge and he was just great. He assessed my situation and complimented me on my progress so far. He was being kind. He and his workers Mauricio and Bayron assured me they could finish up the job and have it done by the end of the day and that they did. They were professional, safe, courteous and attentive to every nook and cranny of my floors. They even installed new baseboards for me as well. The end result is that my house looks fantastic. I can't thank Mor and his crew enough. The bottom line is Affordable Floor Installation is just that. Affordable, honest, reliable, professionals who care about their work and their customers. I recommend this company highly and will definitely be using them again to do our floors in the master bedroom and baby's room.
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June 2020 by Susan Delello
Steve did the floors in my house during my remodel. At one point I changed my mind and decided to go with wood floors in the kitchen instead of tile. I expected it would be more expensive, and actually so did Steve, but when he was done with his calculations it turned out to be less expensive. My point is this: he could have easily quoted me a higher price and I wouldn’t have questioned it, but he’s an honest guy. BTW, my floors came out beautifully. Thanks Steve!
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February 2020 by Amanda M.
We were SO upset with this company and the two people running it. Ben and Starla...(?) So many unfulfilled promises and disappointments, I can't even keep track. We ordered carpet and rigid core flooring from them. The carpet installation was needing to be done by a certain date and they 100% guaranteed they could do it, which was literally the tie breaker between them and another company that was a little more expensive, but clearly more reliable. The date he promised to install it, he was over 4 hours late and when he showed up, NO Carpet!!?? The excuse was due to a holiday, the warehouse closed early and they were unable to pick it up. Keep in mind we had rearranged our work schedule to be home for this install and delayed other important plans (such as moving into our other place). Then after giving Ben the benefit of the doubt, (because we are nice and gracious people) we waited until the next date available which was about 4-5 days later and again, he was about 2-3 hours late. The poor guy he hired to rip up our carpet was on time, and again gave him the benefit of the doubt that the carpet would come later. Once the old carpet was removed, this guy was twiddling his thumbs waiting as was I. We were supposed to have people move in that evening (remember the original install date was much earlier in the week) and Ben hadn't ordered enough carpet. So, when the carpet did arrive the job couldn't be completed. We were so upset because this was literally the third strike. We had to explain to our tenants, "sorry, you can't move your furniture in yet. Oh and try not to step on a nail, this should get finished within the next few days." Meanwhile we were trying to move into our place. So, we just had to take it on faith they would get the job done and our tenants would be happy. The other horrible part, was they under-ordered the carpet and over-ordered the rigid core flooring. When we asked about the obvious overage they said they had to order that amount, and no option for refund even though we knew it was too much. So frustrating. Yes, I understand that mistakes happen and we can be patient. But one of the most disappointing parts was that there was little to NO communication. I had to hound him and call his cell phone over and over again. I called over 15 times once until he finally called me back. I know that is extreme, but this was after he had left his third promise unfulfilled and had a habit of not calling to let me know where he was or what was going on. Also, I had many other service people waiting for this carpet to arrive. When we asked for some compensation for all the trouble and what we felt was them not holding to their commitments, they refused to budge and said the prices were already so low, there was no room for any discount or compensation. Granted, they were friendly enough through the process, yet overall unprofessional and completely broke our trust. I would NOT recommend them to anyone and would NOT use them again.
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December 2019 by John G.
We used Steve and Affordable Floors a few years back based on a referral from a friend. Apparently, this friend found out from another referral. Always great to see a business highly regarded by so many friends. That being said, we had Steve update the floors of our entire house in Huntington Beach. Did a great job at a good price! As my wife and I start talking about flooring at our new house, you better believe Affordable Floors will be the only company we work with.
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November 2019 by Pia O.
If I could I would give these guys NO STAR period. My experience with this company started off ok however they were really poor at communicating. They did not return phone calls nor did they send confirmation of deposit or starting date UNTIL I complained. They actually gave me a reference who I called in Seal Beach. They lady was very sweet and said they did an ok job. Then she said "well maybe I'm too picky but the baseboards where all messed up". I should have stopped right there and backed out but I thought "I can control this outcome if I stay involved" and give them a chance. On day of install they called me at 10am and informed me the had received the wrong flooring. MY question is why would you not inspect what was received when delivered and WHY wouldn't you cross your tee's and dot your i's and plan the job. I had a deadline and informed them I needed confirmation in advance and if not COMPLETED there would be a 10% penalty for each day. This was confirmed in an email. WE HAD TO RESCHEDULE. Day one was demolition which was cut slightly short because the noise to neighbor. Day two, day of installation they were 2 hours late and showed up with a couple of extra guys just in order to finish on time. I left for a few hours for my volunteer work and came back to what was looking like a possible finished job by end of day. I helped cleaning up dust and glue and by 5pm he handed me the SATISFACTION SURVEY. MAJOR MISTAKE - I PLEAD WITH ANYBODY NOT TO FILL THIS OUT PERIOD!!!!! Being tired covered in dust you tend to do an overall quick look and I guarantee you, you will miss their complete BUTCHED up WORK. I hope you as a consumer will JUDGE THEIR WORK BY THESE PICS and make a sound intelligent decision. Also, they did not leave left-over tiles or grouting behind (the bag should have been more than half full). I found out TWO things: When grouting the bathroom they did a poor job and missed around the toilet outlet. When installing the toilet I had no grouting to fill in what they missed which meant my plumber and I had to grout again by buying more grout. They broke my bathtub facet which explains when the tiler was cleaning up bathtub of dust he was reaching to the bathroom sink to get water. IF you have any questions and would like to see their work in person please do not hesitate to reach out. I do not know if I have the strength to take this to SCC or if it's even worth the money. I rather EDUCATE any POTENTIAL customer of this company to pay a little extra and not have the POOR experience which I guarantee is best to avoid.
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September 2019 by Ray S.
I had used these folk a few years ago when Steve was involved. I don't think he's part of the picture now. My daughter used them too so I had great confidence and did not seek other bidders. The problems began with trying to communicate after we got the quote. For over a week calls were not answered, answering machines were full, and the cell phone for Ben went unanswered. Finally I found business card from the previous work and called it. Someone said they'd relay my interest in following up to the office. They were very cooperative in scheduling their visits around my work and travel schedule. The crew arrived as expected but was confused about the work to be done, asking me if it was a floating or glued floor. Shouldn't they know? Also the open stairway was confusing to them and their solution was not as discussed earlier. Once we got the job understood (three flights of stairs, and a hallway) work proceeded well. They worked hard and long each day but two days turned into three. No problem, take the time, do it right. Finally done and cleaned up. I went to work doing some trim painting. That's when I found the poor workmanship. Unfilled holes where they'd used wire nails in the flooring, gaps in the silicon grout, bits of adhesive on the walls and flooring. Here's the difference. I had a work light so I could see what I was doing. They were working with the limited hallway lighting, and twice I had to turn the lights for them when it got dark. They could not see what they were doing but just kept working. The transition to the carpeting was just cut off and the carpet nailed to the subfloor. Since they did not include t-moldings the crew just cut and nailed the carpet. Never asked, never questioned why no t-moldings. So I called for them to do some rework. They came and filled the hole I pointed out and SOME of the nail holes. But still they had no work light and I'm not loaning mine. (My tools disappear when I loan them to contractors.) I would have thought they'd inspect the whole job for rework. I am resigned to buying some matching silicone and finishing the job myself, and cleaning up more adhesive. A day after they left I found a soda can and an empty water bottle in my yard, and bits of flooring where they did their cutting. Today I was working in the yard when something stuck to the bottom of my shoe. I expected some gum or likewise. I had stepped on a 1" sq piece of the carpet tack strip from the old carpeting with the nail pointing straight up into my shoe. LuckilyI was not in sandals or my grandkids were playing around. In the end, the work looks good. It was just a struggle to get to this point. There must be someone competent to do the job right the first time and bring enough work lights to see what they are doing.
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July 2019 by Jitender S.
Great experience with these guys! Ben was patient and informative with my MANY questions and concerns, and we eventually found the perfect flooring for my needs. The installers did an ace job and cleaned up beautifully. Highly recommended!!
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April 2019 by Angela V.
Great job. I needed a little repair work done on my floors that were originally installed by someone else. They came out and fixed a few spots and they look great. They responded within a few days, no mess, and charged me a decent price. They have done work in the past for my mother and a close friend of mine and they were also very pleased with their work. I would recommend them.
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February 2019 by Rich C.
Excellent service!! The crew at affordable floors did a great job -and the price was spot on. They had four guys working on my project and knocked it out and half the time I thought it was going to take. The attention to detail was also very good there is some difficult cuts in the hallway and the solution that they developed went above and beyond.
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January 2019 by Felix The C.
Fast, Efficient and Quality work. Have used this company 6 times now. Thanks Max
