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April 2024 by Ana L.
Call to get a jump at 6:00pm its now 10:45 pm and no text, no ETA. AAA is not what it was. You have a better chance of getting a jump with your insurance company than AAA. Service has gone downhill. If I could give 0 stars, I would have. Oh, look, it's now 11:18 PM, and they just showed up. Don't waste your money with AAA roadside
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March 2024 by Ronald C.
I paid my DMV fees for my suv in less than 10 minutes from the time I walked in. There has always been parking right in front of the club.
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February 2024 by steve c.
I enjoyed my 2 visits to deal with transfer of car. Both times there was practically no wait, and the staffers handled my paperwork and informed me of instructions. Truth be told, it's great to come during weekday mornings
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February 2024 by Wael A.
The worst company ever, you figure out that they are just nothing and they dont control shit, they are just order takers from the towing companies they deal with!! I waited almost 6 hours just for them to send a tow truck to pick my car!! And after waiting they sent someone to tow my car and when he arrived he didnt want to tow my car because there was no keys for the car!! Guess what I ordered a tow truck in the beginning because I didnt have my keys!!!! And left without taking it and I have to order another truck and made like 100 calls and one of AAA supervisors gave me a phone number for the towing company that should come and pick up my car and I talked to there agent ELENA which have zero tolerance and zero humanity and ugly personality and she decided to cancel the truck they are sending to me cause I was so angry at the phone and keep cutting me and talking to me in a very rude way and arrogant way!! And decided to hang up on me and she cancelled the tow truck on me , I was left on the street for almost 6 hours, Alone on the rain at the street and my phone was gonna die one me and they didnt respect any of this!!!! Anyways I hate my experience with this company and I will not renew my membership with them ever again!! Disgusting way and customer service!!! I wish there was a negative 10 review to give!! I am really so upset and humiliated like hell!! I feel so bad and sick!!
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February 2024 by joRnS henderson Google Maps Guide
Highly Recommend for any type of travel or logistics.Wonderful experience at AAA in Anaheim Hills Cali...they Exceed Expectations ??Location is easy 2 find & rarely busy w/ lots of easy parking.Extremely knowledgeable staff. Amount of intel & info very thorough & easy to understand.Customer Service is outstanding... VERY kind folks who like to smile.AAA Travel helped plan a train ? ? vacation up the Pacific Coast. They had literally every stop detailed with what that stop has 2 offer. Amazing how many options. Especially since as a double amputee traveling requires some special arrangements. AAA Travel assisted Us overcome any issues and actually enhanced the opportunities for an even more enjoyable & adventurous vacation.bSafebHappybWell ?
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December 2023 by Jonathan R.
Worst service ever over 1.5 hour wait kept giving me updates that it would be here's at a certain time then all the sudden would send a text with a new eta 45 mins later twice
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November 2023 by Stacy S.
Had the pleasure of having Elliot help me today. What an asset to AAA. Not only was he personable and helpful, but he did it with a smile and passion. He went above and beyond to help. I couldn't navigate the Dmv website, and he provided guidance and service to help me. He's definitely a unique person who wants to help the people he interacts with. Thank you so much Elliot for your kind and helpful service!
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August 2023 by Pearl E.
I just wanted to give a shout out to maribel, the amazing insurance worker over at the Anaheim (santa ana canyon) location. she was literally the nicest person in the entire world, she was very informative and helped me find the best policy. if she didn't have an answer to my question, she went out of her way to look for it, and called me back as quickly as she could. she was very sympathetic to my situation, and the fact that I was a student, and she really helped me find the best deal and was very empathetic. maribel, if you see this..you are an angel!
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August 2023 by Melody T.
As I'm counting down the days to get on my next Viking European River Cruise, I remembered I had forgotten to put a Yelp Review for the dedicated and wonderful travel agent, Shiva who helped us out at AAA in Anaheim Hills... Throughout the last several years, Shiva has helped me and my friends and family with our bookings and all of us have been very happy with her service.. She is very honest with her feedback and suggestions which to me is very important when booking a trip, and she has always been great at communicating with us, anytime we had any questions or needed clarification on anything!!! I look forward to booking my next trip with Shiva again!!!
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April 2023 by Allison F.
My experience here was awful. Everyone was rude. It felt like I was in the DMV. I came in for a service (notary) and the ladies in the front were insisting they can't help me, and they informed me that they didn't do notaries here. I have never heard of that before. This place seems poorly ran. I'm not surprised they have a 3 star review.I've been a member for a very long time, and I have to say i'm very disappointed. I would rate it a negative stars. You should be more respectful to your PAYING customers.
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February 2023 by Ten E.
I had a terrible experience with AAA Automobile Club. I visited the office and the waiting time was extremely long. What made the experience worse was that they helped many people who came after me, while I was still waiting. The lack of respect for my time was unacceptable and frustrating.To add to the disappointment, the representative who finally assisted me had no better attitude than the DMV. She was unfriendly and unhelpful, which only added to my frustration.Overall, I would not recommend AAA Automobile Club to anyone. The long wait times and poor customer service make for an unpleasant experience
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February 2023 by Liz A.
Love love love AAA ever since my older brother put me on his membership as a motorcycle add on I have benefited so much from the companys amazing service and helpful perks such as free tows (i dont even have to actually own the vehicle just as pong as I am present and can prove my identity. Also if interested: ask them about bundle rates for insurance etc and get discounted auto and other insurances as wellOh and the best part about AAA is they will help you with your car registration needs and basically any DMV issues can be easily politely and with personable friendliness be taken care of much more expeditiously than submitting yourself to the horrors of the DMV itself!I've since taken to purchasing my own yearly membership just because now I find it difficult to imagine life without AAAs awesome assistance from dead batteries to tows to skipping DMV lines to saving money on insurance!
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January 2023 by Cody M.
This is a great AAA location! They just got a remodel too, so everything is super nice inside! A giant front circle desk and a great waiting area. PRO TIP- if you're a member, come here for all of your DMV needs!! Saves you a trip to the DMV!
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January 2023 by Anthony N.
Went in to switch a cars title and change my insurance.The first lady that worked with us on getting our title change was a little rude and I thought I was at the DMV 10 years ago. I shook it off and just replied respectfully and kindly. She eventually eased her tone and seemed 20% more pleasant than before lol got the title change done. It was when I was getting a free quote on insurance that I had a great customer experience. I understand they make commission if they get me to sign on with them but sheesh, fella went quiet for 10 minutes crunching numbers for me and had me sold on what he figured out and the discount in payments I get compared to other instances. Solid experience
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December 2022 by Anthony A.
This place, wow. I'm waiting for my turn to get a replacement registration because it never arrived. 30 days have past, and they still said it my still show up. What? So I'm ready to pay, they do not take DEBIT cards! What in the world, I felt like I was back in the Dark Ages. Lousy attitudes too...
