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August 2023 by James Hall
Very low staffed and slow and they don't have common things in stock. They need to open a pace supply in napa.
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May 2023 by none none
Good service, friendly, knowledgeable staff.
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April 2023 by M P
Good supply store, but you can't return unopened glue, putty, or primer, so it's not perfect.
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April 2023 by Ralph Reynolds
They had the parts for my plumbing project the big box stores didn't. George I believe his name was is very knowledgeable. They are a little pricey yet having the parts that others don't compensates for that I guess
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February 2023 by Tim C.
This is the biggest POS company I've ever done business with. Bought a AO Smith commercial hot water heater for my wife's house. After 3 1/2 years the burner went out. I called the manufacturer which was great. They knew everything about the heater. When it was built to who sold it. They said to bring it back to General plumbing and a warranty check would be sent to them and they would refund me. After 4 weeks I called. They then asked for a receipt that they had already seen. I couldn't find it. They probably kept it. So the refund sent to them by the manufacturer was pocketed. Now the heater went out. Still under warranty. There's no way I'm letting them keep that money too. So I went to Home Depot and bought one with the same warranty for half the price. I bought this same one for my house 10 years ago and I've had no problems with it. Save your money and BS warranty. I'm not a Home Depot fan. But General Plumbing is crap. I'm in the wine industry and service most wineries in the Sonoma and Napa valleys. After being screwed this bad I'll be sure to pass on the poor service they have.
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January 2023 by Lamont
They have a very knowledgeable staff in the plumbing area with a wide array of supplies. On the other side they have a wonderful display and supply of high-end faucets, shower fixtures, toilets, and tubs freestanding included.
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January 2023 by Eric Findley
Extremely knowledgeable staff, prices are very good and product brands are top notch!
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November 2022 by princess harrison
Very knowledgeable. Reasonably priced.
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October 2022 by Steve Ray
Nice and helpful people
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October 2022 by Ambrose Ochola
They have the "make it happen stuff". Try them out
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August 2022 by Alex K.
Repeating my google review here, just to make sure that this place prospers till my next remodeling project. Right now I'm remodeling my bathroom now and purchased all components from this place so want to recommend this place to everyone who is planning their bathroom or plumbing remodeling. First of all there is a great showroom where you can actually see and even try out things (f.e. I've got a demo of my new shower-head right there). This place has MORE options then your local hardware stock where stuff looks ugly and doesn't last long. We did not go crazy with the design of things, but got a very solid and great looking hardware from Europe. Secondly - unlike many other companies I worked before (I have a reach experience) all staff DO care about the order and the products they selling. I did have couple of questions after I've got my order delivered - I forgot to add one thing to the order and there was a defect on a bathtub, but these guys solved my issues so quickly and professionally that I didn't even had to do myself. Looks like that they have lots of things in stock, so I was able to get all the stuff in the same day. This was a really exceptional experience working with them. I really wish other business be like them. Thank you again for all your amazing work.
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June 2022 by Allie F.
Luis is the best there is- he was VERY helpful and patient with me during my bathroom remodel...all 3 of them. We worked together in person as well as over the phone and his attention to detail, knowledge of the products and great attitude helped me get exactly what I want! It's worth saying that throughout the remodel process, he was the best customer service I received and I will never go anywhere else! Thanks, Luis!
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February 2022 by E K.
My wife and I were in the process of planning a remodel of two bathrooms. We were overwhelmed by all the choices we needed to make around every aspect of the remodel. By the time we got to researching and deciding which plumbing fixtures to select we were tired and overwhelmed by choices, design options, quality, costs, etc. Luis was our sales rep at General Plumbing Supply. He patiently and thoroughly explained qualities and characteristics we should consider and guided us around the expansive showroom to assist us with selecting the right products for our project. He was very knowledgeable about all the products in the showroom and provided excellent information and thoughtful guidance without any pressure to buy. We are grateful for Luis' assistance and very happy with the products he helped us to select. Thanks so much, Luis!
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September 2021 by Kao S
Drove out of the way on recommendation from another plumbing supply company and they didn’t even want to look at the cartridge i had in my hand because they could tell 8 feet away that it was glacier bay. When in fact, it was American Standard, which they might’ve carried. Would never recommend or go here ever.
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August 2021 by H K.
I purchased some pex pipe and some fittings from this place. The rings were all bored out so when the pipe was expanded the rings would just slide down the pipe. Normally there is a stop at the end of the ring. The stops on the product I received appeared to be drilled out by someone. The pex pipe I received from this place has been causing extremely bad taste out of the sink I installed it on. Its been 6 months of daily use and the taste is still there. Its an intense taste of PEX pipe. All the other sinks in the house were installed with the same brand PEX from Pace and there is no leaching at all. The water from these sinks tastes perfect. I'm not sure what is going on and why the same brand uponor pex purchased from General Plumbing is leaching so bad. If it is still there three months from now I am going to re-pex it with product from Pace. I've also found General Plumbing to be more of a union worker sort of place. Definitely not a DIYer place. They take advantage of DIYers and will sell you expensive product that you do not need. They seem to really dislike the DIY type, so they bluntly don't give a crap. I sometimes think they purposefully sold me defective pex products to get them off their shelves.
