-
October 2023 by DMFW
Good Lord, HOW is this man still in business??? Prior to meeting I read many negative reviews in various online forums, but based on the suggestion of a friend, met with Keith West anyways. During our meeting, I asked about the negative reviews that stated Keith & Co at Westtax were unprofessional and unresponsive. Keith dismissed this as attributing to a few disgruntled clients that had other problems, and blamed him. I stressed the one thing that was IMPERATIVE was communication, and he stated, with a smile, "No Problem!". Well....MAJOR problem. Once they had our documents getting a phone call, email, or ANYTHING back was nigh impossible. Zoom and phone appointments were forgotten and ignored by him. Follow ups were non-existent. Literally dozens upon dozens of phone calls and emails went unanswered. When I did get a secretary, she was polite and sympathetic. She acknowledged he was getting my messages, and she understood my frustration acknowledging that Mr. West essentially has a habit of ignoring clients. On the rare occasions I did speak to him, there was always an excuse : I was out with a bad back, My staff quit on me, I was out with some other health issue.... None of these preclude you from sending an acknowledgement email!!! And the battle to get our documents back, Don't get me started!!! Keith, time to retire, sir! You are a disgrace when it comes to providing communicative service!!!!
-
October 2021 by Bella V.
Haven't gotten my taxes done yet.. it's OCTOBER NOW!! they don't answer emails or return calls. Idk who needs to be called so they can be reprimanded or put out of business but it needs to happen!! Fricken ridiculous!
-
October 2021 by Molly Waseka
Totally disappeared after engaging them to do my mother in law's taxes after her passing. Wouldn't return phone calls. When we called all we kept being told is Keith is out and will be back in an hour. Never called back, never came back.Joe, who also worked under this accounting firm also disappeared. Totally unresponsive to phone calls, texts or emails despite YEARS of doing taxes with him. Something seriously wrong here. Stay far away.
-
September 2021 by Molly W.
Totally disappeared after engaging them to file taxes on behalf of my mother in law. Keith and Joe both completely stopped returning phone calls, emails or texts. Unable to reach anyone at the actual office. Months went by with no results and then just completely dropped off the face of the earth. Cost us late fees and loads of unnecessary stress. My fiance had used them for many, many years to prepare his taxes. Totally unprofessional to just completely stop responding. How does this place stay in business?
-
June 2021 by Neil Mendoza
Don't go anywhere near this place!! They're completely incompetent. They didn't file my tax return and claimed they had. I only found out that they hadn't through checking with the IRS. They got me the maximum late penalty (5 months) and are taking no responsibility for it. They also take weeks to get respond to calls or emails. AVOID!!UPDATE: Westtax's response is untrue. It was the Westtax email address I was emailing, the Westtax phone number I was calling and when I brought up the issues I was having, the owner of Westtax got involved to say they would definitely do nothing to address them.
-
May 2021 by AdrianO
I am stating this name based off past reviews, Diana is horrible! The secretary is unprofessional, unkind, condescending and not helpful. Was hoping that the reviews were false due to getting referral for this location. They are not responsive to emails or messages. Best to move on to someone else and save yourself headache.
-
April 2021 by Adrian O.
I am stating this name based off past reviews, Diana is horrible! The secretary is unprofessional, unkind, condescending and not helpful. Was hoping that the reviews were false due to getting referral for this location. They are not responsive to emails or messages. Best to move on to someone else and save yourself the headache.
-
April 2020 by Neil M.
Don't go anywhere near this place!! They're completely incompetent. They didn't file my tax return and claimed they had. I only found out that they hadn't through checking with the IRS. They got me the maximum late penalty (5 months) and are taking no responsibility for it. They also take weeks to get respond to calls or emails. AVOID!!
-
February 2020 by David R.
Keith at West Tax has been doing my taxes for 20 years. I have heard so many bad reviews that were alarming but, realized those were few compared to hundreds of satisfied customers. Let's face it taxes are stressful but, Keith has always taken the stress out of doing taxes. The one or two times he couldn't accomplish that were not his fault. I highly recommend Keith, Joseph and Robin.
-
October 2019 by Aaron L.
If I could give zero stars I would. 2017 Keith had been doing my taxes for almost 20 years. Decided to start a small business and he said he would take care of it. I did my taxes in February he said just needed a few follow up documents and I would have everything in two weeks. In April I was calling every week. When I could get ahold of someone it was two more weeks. Finally got my taxes in August. Filed them thinking all is well. Come to find out he never filed an extension. Steer clear.
