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July 2023 by D84 Isa
It's inside the store
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May 2022 by Donna W.
For the second day in a row this branch has been closed with no explanation. There was a note on the lobby window directing customers to the branch in Albertsons near El Cajon Ford at Main & Broadway. Before heading there I called. No one answers the phone there either. I called the branch on Fletcher Parkway. They were open but had no idea why the other 2 branches were closed. Up until the last year or so I would have said US Bank has been just about the best bank I've dealt with in years . But at this point I'm just about through. I work in Alpine and that's part of the reason I bank here, but the reliability is pretty much gone! So I got a "response " from Kortnee , bank manager at this particular US Bank suggesting I try online banking, call customer service OR . that I could use the ATM. What I was going in for COULD not be done through 2 of those 3 ways. And I do deposit cash through the ATM. I'm a little old school and the response came across really snarky! And I religiously use online banking. There are times I want to see a person and it's that simple.
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May 2022 by Frances T.
I am now a fan of US Bank. Recently applied for a SBA loan after getting the run around from Chase. Joaquin Barba - SBA Business Development Officer contacted us right away. He totally walked us through the process, provided us with all the information we needed, answered all our questions and basically was there for us, EVERY step of the way. And Sarah and Justin at this branch provided the best customer service i have ever experience. I am totally #TeamUSBank
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October 2021 by Maggie M.
Love this branch! Everyone is super friendly and helpful. Also, I'm grateful that they haven't closed down. They're out in the East county, among the tumbleweeds and hoot owls. But we need them to stay alive!!!
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February 2020 by Kevin W.
Nobody knows how to do their job. People are not trained and can't even answer the phone. Terrible customer service!
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February 2020 by Melanie U.
Love the service here every time I go in. The girls even know my name and I really appreciate how friendly they are .
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November 2019 by Devinne Alfaro
I love coming to this location, the ladies there are always in a great mood, ready to help and It’s always a smooth and fast transaction! I def recommend this location (In Albertsons) for any banking needs.
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June 2019 by Amy F.
This is the worst US Bank Branch ever. Put an online application for a loan and have been getting the run around on the approval process. Received conflicting information from two different associates, and the last female associate was very abrupt on the phone. We are now seeking another branch and will be taking our concerns to the top. Avoid.
