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January 2024 by Kia M.
Very rude, the woman Angela spreads gossip and misinformation. Do not recommend at all, very unprofessional business
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December 2023 by Marla H.
I called in advance to see if they sell CBD for my senior dogs. The person on the phone went through all of the options they had available. I really appreciated that! In the store, the staff was helpful as well. I'm happy to know I have Natural Instincts within walking distance of my home. My dogs love to visit as well:)
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July 2023 by Shairrie V.
Only my first visit to groom my 13 and 11 year old golden doodles. I used the same groomer many years, with lots of dogs but lock downs messed that up. I am very impressed they were in and out, needing a lot of work since it had been 2-3 months and they usually go monthly. They addressed my special requests and my eldest dog could still walk to the car, which has been an issue elsewhere, he'd be so exhausted because they took so long. I'm very happy, they look fabulous! And are happy!!
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May 2023 by Robyn A.
I love this store! We buy all our pet food there but most of all their grooming service is the best! They take care of our dogs with 5 star service. The owner Angie is awesome
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April 2023 by H E.
My dog had such a great experience with Lisa today! This was her first positive experience with a groomer. She's scared and reactive and previously she would come home traumatized and not herself for weeks. After picking her up she's as happy as ever, her normal sweet self and so grateful she doesn't have stickers stuck in her fur. We will be lifelong customers.
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March 2023 by Houdini Athena
Nice store. Offers grooming, training and boarding as well as food and supplies.
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February 2023 by Joseph S.
OMG! I am so glad to have found this pet store in Alpine. During the mist of the COVID stuff I was having a hard time getting special dog food for my Schnauzer who has an intestine problem. Ms Angela helped me through it with a few recommendations of dog food that would help my baby girl. She's a 12 pound dog that was attacked by a coyote and almost died. Thanks to her doctor/surgeon Dr. Kirpatrick of Jamacha Pet Vet, now located in Santee, she survived and fully recovered. He recommended a special diet for her after the surgery and Chewy was our go to, but they stopped carrying that product during the pandemic. So, we were able to get wonderful help at Natural Instincts and Ms Angela was a lifesaver. She also rescues dogs and cats, as we are also a schnauzer rescue. I would recommend you check out her store, which is full service including nails and baths, and see if she can help your little love ones as well.
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January 2023 by Dolores R.
I feel so grateful that Natural Instincts makes me feel secure in leaving my dog for playdates and overnight. Shout to Angela, Lisa and the team for being amazing with Bright Light! This is Bright Light's second home. Grateful to have you and your team in the community!
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December 2022 by Joshua J.
Amazed by the grooming job done on my puppy goldendoodle! The staff was incredibly friendly and scheduling was super easy. Definitely my forever spot when it comes to my dog's grooming needs. Highly recommend!
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September 2022 by Mike Toretch
Took my girl for bath and nails yesterday. Great job. Done sooner than estimated. Nice people. Definitely return.
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August 2022 by Jacob G.
Stopped in on the way out to Mt. Laguna for some treats, toys, leash. Not sure what everyone is talking about in a couple of the reviews regarding unfriendly staff (???). The two ladies who helped my girlfriend and I were extremely helpful, knowledgeable. Selection is great, prices are good too! My new go to, even if it is 30-40min away from us.
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July 2022 by Shawn B.
Walked in....waited...and waited...and waited. One staff member left and woman at counter wouldn't make eye contact, answered phone, frowning shaking her head...walked out.
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June 2022 by Lizanne Howie
Natural holistic solutions. Competitive pricing, as a matter of fact many times lower than a local corporate store. Highly recommend. Full service, doggy day care, grooming
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April 2022 by Laura Cook
My dogs absolutely love this place. They even get excited if I say, “Groomers” or any of the staff members names. The staff is very knowledgeable and very friendly. I don’t need to go to different stores to get what my dogs need because I can get everything for them here so it’s very convenient for busy people.
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April 2022 by Rich DuCharme
Next time you guys decide to treat a customer like a bad step child I suggest you remember the community you are in and without this community your business would not exist. Maybe teaching your staff to have some manners should be a new priority.
