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January 2024 by mark ames
Joe and gang are great helpful knowledgeable
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November 2023 by Josh Worthy
Always check your part before you leave, this will make it easier when have to exchange for the right part I'd say 8 times outa 10. Just so your cars not in pieces and now you gotta wait 3 days for the correct part to show up. Just saying
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November 2023 by Jo Campisi
Customer service is key right. I own a big rig usually i do all my moms preventive maintenance. I was on the phone with my mom while I am out in Texas. While I was on the phone this morning the guy at the counter was so condescending towards all my moms questions. It’s customer service my mom shouldn’t be made to feel like she is an inconvenience when your job is to answer questions that people have. It’s why a lot of woman don’t go into automotive shops they would rather let their car break down than to deal with men who are condescending jerk offs. The men at this shop should really use some training in customer service. Napa is CORPORATE and I filed a CORPORATE COMPLAINT.
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September 2023 by gene williams
Joe is my go to guy for sure.
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August 2023 by Kim D.
I reluctantly went into Napa needing a new battery for my van. (I hate handling car repairs because it's not really something that's in my wheelhouse!) While testing my battery, Eddie heard a strange ticking sound that something in my dash was making. I've taken it to the dealer at least twice and they were not able to figure out where it was coming from. He spent about an hour with me, figuring it out, finding the part I needed, ordering it and got me on my way. So not only did I get my battery, but he figured out why it was being drained to prevent it from happening in the future. It is so refreshing to have a great experience when dealing with car trouble, which I always dread. Thank you so much, Eddie, I will definitely be back!
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July 2023 by Spencer Teemant
This man Gaberiel is a legend! I walk in and in need of a pocket knife thats not to pricey. I let him know, he walks me over to them and says I gotchu! God will cover it. So I pay not even in full and he covers the rest! Gabriel and his buddy are the best!! Definitely going back!
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June 2023 by Christie Combs
What ever you do, if you see the back door open do not use that as an entrance.
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May 2023 by Justin Smith
Always great to go there,great people work there.always the best parts
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April 2023 by Michelle R.
My car overheated on the 8 west and I pulled over into Napa to get some coolant. I knew enough to stop there but nothing much else mechanical wise. Gabriel was an outstanding employee who went above and beyond to assist me in my distress. He asked if I was ok because it was clearly visible that I was not lol. He guided me towards the correct fluids that I needed and even went outside to help me fill my coolant! His kindness and knowledge during the situation was everything that I needed to make it back to Chula Vista.
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April 2023 by Theodore Calkins
Very helpful and knowledgeable staff, they saved us a bit of money.
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January 2023 by Justin Buterbaugh
Perfect experience! Walked in. Dropped off my car within 5 minutes. Had a quote within an hour. Picked it up same day.
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January 2023 by Devin N
Place literally never has anything in stock. Maybe besides oil, but thats rare
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November 2022 by Mike Torti
We like to support our local businesses. Love the small town service. NOT HERE!! I had not even left the cashier counter with the product.. as I was considering how overpriced it was.. when I decided to shop it elsewhere. I was told .. no returns … completely unacceptable. You lost an Alpine customer.
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October 2022 by Adam W.
Unfortunately, I would not suggest purchasing anything from this store. Items are non refundable and not advertised as such. Employee didn't inform me when I purchased the item it was non refundable. Employees seem to care less about customer service or attempting to make things right. Easier to buy from someone online with a return policy!!
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July 2022 by Christian Wille
This particular NAPA store is a very good store the people are very friendly they gave me exactly what I needed they help me get the right wiper blades they didn't have it in stock but they were able to order it then they found me a pair of an Alpine and I went and picked it up it was just perfect thank you so much Napa I'll be a lifetime customer forever God bless you all and have a good day
