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July 2024 by David Luther
Excellent service showed up an hour after I called and had the part I needed with him! I couldn’t be happier with Dan and his company!
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September 2023 by Cherilyn P.
Dan is not someone I would recommend doing business with. We have had him install two well pumps in the last 8 years both have failed. This last pump was still under warranty. He stated that we needed a new well. So we started calling around to get quotes on a new well. Found out that we couldn't put a new well on the property. He refused to call us back in regards to replacing the pump that he installed that was still under warranty. After several phone calls and text messages to him he said he was trying to locate paperwork regarding the warranty. I sent him copies of his paperwork. Still crickets. It was his workmanship and material that failed. Do yourself a favor and find someone with integrity. Don't call him. Not worth one star.
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June 2023 by Janet Ryan
I find the reviews interesting on Yelp...hot and cold, but here is my experience with Dan yesterday, May 24, 2023.My fire sprinkler system inside my house had been sounding a very loud alarm for three weeks...every time I turned on the water and sporadically during the night and day as well.I finally figured out that it was due to a water pressure issue.I called eight different well repair companies on Tuesday, May 23 2023. Dan at East County Pump was the first to respond. He called me and I'll admit was a little "rough" on the phone. He said he could come out Wednesday morning to check out my well situation.He was here Wednesday as promised. Took a look at my well and said I needed a new pump as it was leaking and I also needed a new Pressure Tank.Yes, initially he was a bit rough around the edges with his people skills, and I thought a little unfriendly. But I felt like he knew what he was doing and was honest. I also discovered he has hearing loss. I am sympathetic to this since I also am hearing impaired. It's a difficult handicap, you don't "look" handicapped, but sometimes it's easier to almost ignore or pretend to hear rather than explain over and over that you can't hear someone...even after explaining, people rarely change the way they are talking to you.He said he'd be back between 3 and 4 yesterday to fix it.He showed up just like he said and he fixed everything. He was able to give me a little better price and everything is working wonderfully. He took the old parts so I didn't have to deal with getting rid of them.Once you start talking to him, he warms right up and we had a lovely time chatting with him all afternoon while he was working on the well. He is a Veteran and told us all about his time in Viet Nam.He fixed everything and it's all working wonderfully.My biggest and best surprise came this morning...when I got a phone call, and a friendly one at that, from Dan my well guy, checking on me making sure everything was working!So, in the end, I think he is honest and he knows what he is doing. I don't doubt he gave me the best price he could. He was quick and followed through with everything he promised.Look past the initial rough exterior, he really is a nice guy, just a little rough around the edges.Service: Pump repairs & installation
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May 2023 by Janet R.
I find the reviews interesting...hot and cold, but here is my experience with Dan yesterday, May 24, 2023.My fire sprinkler system inside my house had been sounding a very loud alarm for three weeks...every time I turned on the water and sporadically during the night and day as well.I finally figured out that it was due to a water pressure issue.I called eight different well repair companies on Tuesday, May 23 2023. Dan at East County Pump was the first to respond. He called me and I'll admit was a little "rough" on the phone. He said he could come out Wednesday morning to check out my well situation.He was here Wednesday as promised. Took a look at my well and said I needed a new pump as it was leaking and I also needed a new Pressure Tank.Yes, initially he was a bit rough around the edges with his people skills, and I thought a little unfriendly. But I felt like he knew what he was doing and was honest. I also discovered he has hearing loss. I am sympathetic to this since I also am hearing impaired. It's a difficult handicap, you don't "look" handicapped, but sometimes it's easier to almost ignore or pretend to hear rather than explain over and over that you can't hear someone...even after explaining, people rarely change the way they are talking to you.He said he'd be back between 3 and 4 yesterday to fix it.He showed up just like he said and he fixed everything. He was able to give me a little better price and everything is working wonderfully. He took the old parts so I didn't have to deal with getting rid of them.Once you start talking to him, he warms right up and we had a lovely time chatting with him all afternoon while he was working on the well. He is a Veteran and told us all about his time in Viet Nam.He fixed everything and it's all working wonderfully.My biggest and best surprise came this morning...when I got a phone call, and a friendly one at that, from Dan my well guy, checking on me making sure everything was working!So, in the end, I think he is honest and he knows what he is doing. I don't doubt he gave me the best price he could. He was quick and followed through with everything he promised.Look past the initial rough exterior, he really is a nice guy, just a little rough around the edges.
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May 2023 by Mary E
Responded in 30 minutes or less on a Friday night. Very easy to talk to and explained everything perfectly! Fixed the problem super fast! Extremely affordable! Could not recommend anyone better than Dan!Service: Pump repairs & installation
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May 2023 by Mary E “Mountain Lilac” Garcia
Responded in 30 minutes or less on a Friday night. Very easy to talk to and explained everything perfectly! Fixed the problem super fast! Extremely affordable! Could not recommend anyone better than Dan!Service: Pump repairs & installation
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May 2023 by Nancy Porter
A HUGE shout out to Dan. He came out on a Sunday (after church of course) to get our pump up and running smoothly. Thanks Dan. You're the BEST!Service: Pump repairs & installation
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March 2023 by paul maxe
Had an emergency and he came right out
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July 2022 by Bob R.
Very rude man! Save yourself the headache and find someone else to do business with!!
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October 2021 by Craig Cameron
Dan who owns this company is the expert on wells and fixing other well companies mistakes. He replaced my pump and wiring like its second nature to him. Hes also a great person who really cares about helping you. Wish more people and companies were like Dan and East County Pump.
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October 2021 by Kimberly B.
Dan was quick to respond to our needs, he was reliable and helpful and quickly identified the repairs that were needed on our well. It was a pleasure dealing with him and I would not call anyone else!
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September 2021 by Dean Butterfield
Dan is an exceptional individual in every measurement of the word. Extremely knowledgeable, super hard worker and as honest as anyone could ever wish for. I have worked with a lot of men in my 50 years in the field of construction. If we had more men like Dan running their businesses, this life would be a dream. A huge THANK YOU to Dan and his crew. Your response time, taking control and getting my well back up and running was exceptional. So appreciated. 100 plus degree heat and it never slowed you or your men down. What a professional. Please use this company. They are remarkable.Service: Pump installation
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June 2021 by Luis Valdez
Dan has taken care of us twice now. Both times he surprised us by showing up within the hour to fix out problems. Affordable, punctual, reliable and happy to explain your options.
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January 2021 by Penny B. Touchman
Superior service, incredibly reasonable prices.
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December 2020 by Jaime R.
Bad service, very rude guy! Shows up late and would not hire.
