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July 2024 by Tanya Wu
Went in around closing time 5.50pm on 27th June and two gentlemen helped me out. I shipped several heavy and bulky boxes internationally and one of the gentlemen (Louie/Louis ?) graciously helped me to load the heavy boxes in my car. Even though it was past closing time by then! Very very thankful for his help... Leaving this review to show my appreciation. Thank you very much for your help!
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June 2024 by Yan Li
There seems to be a problem with UPS's system where they can't deliver to addresses without a suit number and when their driver can't find your building they will just deliver it to a random address.
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June 2024 by Vince Gonzales
The associate was very helpful and courteous
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May 2024 by Koorbtsew Nayrb
This is a review of UPS in general. I really wish UPS would just go out of business. They will actually sit on packages rather than deliver them early like FedEX and USPS would. Their drivers are more often than not worthless; I had an expensive package come and with signature required; the driver didn't even knock or ring - when I surprised him by opening the door he was writing up a missed delivery slip. Worthless. Then you have the rest of the package handling; they are known for their mistreatment of packages. I despise this company and will often not place orders when I realize that a product will be shipped with UPS.
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May 2024 by RescueK9s
Large UPS hub in Aliso Viejo offering shipping and mailing services.
Operating hours are too short and service is non-existent! I requested a signature on my package but UPS left it on the doorstep (I'm assuming) and the package got lost or stolen. I shipped it out from here and even reconfirmed with the employee here that my package would require a signature upon dropoff because the contents were important!
Forget making a claim because it goes nowhere - nobody ever returns your call. What an infuriating experience!
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March 2024 by Samantha T.
All of these reviews seem to be for UPS in general, not the Customer Counter directly. I had a wonderful experience today with the Customer Counter staff. I came in today for the first time looking for a package that was being held. The gentleman even helped me put it into my car because it was too heavy for me to carry. I sadly didn't get his name but it was the bigger guy with tattoos. Thank you so much for making my day easier!!!
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March 2024 by Nidhi Choudhary
They lost my package it was worth of 200$ and when I called the call center people were rude. I can’t find the package anywhere and it was important package.
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March 2024 by Klee C.
By far the worst service I have ever experienced. I overnightted a certified check in the amount of $5300 to arrive to the recipient in less than 10 days. On February 29th. On March 1st, it was showing out for delivery at 9:08 am, from an Aloso Viejo CA location, but then never got delivered. On March 2nd I tracked it again and it now showed on its way, not out for delivery. I Had Tupleo MS. ( the ups where I shipped it from to put a tracer on it) It said an investigation has begun, but NOT 1 person from UPS has contacted me. I call the 1800 number and I keep getting told I have to contact the place from where I shipped it( which I have and they have been trying to help me.) On March Friday 8th I get an email from the investigation department stating that due to my package is still missing they are going to reimburse me the overnight fee of $63 and even though I had insurance on the package they are stating they can only give me $100 for my package, granted NOT one person has contacted me through phone. So I email back saying so your telling me your only going to give me $163 for a $5300 check that is missing? By far the absolute worst service ever
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February 2024 by Russell W.
worst experience ever packages were getting delivered at front door . Then suddenly packages were saying undeliverable and at alisio viejo . Change packages to get deliverd to a UPS dropoff. Now the package is saying delivered but when i go to pick it up the manager saying the package is not there. WTF UPS Is so fucking unorganized and they have just stop being professional. I spoke with manager at UPS Store on 1835 Newport Blvd Store his name is griffin i ask him if he verify packages that come in off the truck . he says the drivers do not give them a list and he has brought this to management attention before dam !!!!! Can UPS just do there dam job !!!! I understand you get busy but losing packages and supervisors not being accountable for packages being delivered to UPS Store . this is unbelievable
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January 2024 by Jerry H.
Trash service, there are always delays and have rude low life employees. Even their hours suck
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January 2024 by Heidi DaMetz
UPS is the WORST! Spent 3 hours trying to get on the phone for a lost package. Finally got an agent who told me I must file a claim online. Went through the full process and at the end I received an alert "YOU MUST CALL IN TO SPEAK TO AN AGENT TO FILE A CLAIM". Tried calling again, 50 times, spent about 5 hours and still can not get to an agent. The system actually says "an agent cant file a claim for you", yet the website is giving me an alert that I MUST talk to an agent. Its a complete run around and at this point I see no way of getting my package back. They make it this hard on purpose in hopes that people will give up. Their phone system actually will hang up on you if you ask to speak to an agent.
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December 2023 by Joseph C.
I have used this Service Center four times to ship small arms ammunition to the rightful owner. Shipping ammunition is complicated. USPS and Fed-Ex will not accept it for shipping. When my friend moved, the moving company also refused to accept his ammunition. The people at this office were so helpful. I don't usually ship anything. They made it simple. This service was valuable to me and my friend. Priced Fairly.
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December 2023 by Ali E.
After talking to an agent and confirming my package was held at this location and being told they were open until 8pm, I drove 40 minutes only to find out they close at 6. This was supposedly a supervisor who gave me the address and the operating hours. What can brown do for you? Nothing, they deserve to be flushed with other brown stuff.
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November 2023 by Adolf Rosales
this place is awesome. they get all my business needs done.
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November 2023 by robert poat
Driver for Monarch beach address won't deliver to units, only drops off at the lockers so if you don't have that service forget about getting your package - have to go pick up again - Marea complex
