-
January 2024 by Leni Penny
The gym is very nice and the food is delicious, but the hotel rooms are very dated and musty. The location is excellent. Price was steep in comparison to the Homewood Suites across the street.
-
November 2023 by Chris Puckett
Nice location but the property skimps on the very basic details like no vending machines, no water in the rooms to make coffee, very limited selection of drinks and snacks. And very overpriced drinks and snacks. And only one option for parking with a completely over priced parking garage. The management decided to skip on the details which makes this feel just like another motel, not an outstanding property like it place could be. Very short sighted. Not impressed.
-
November 2023 by Alex Ogleton Photography
We loved everything! The other reason why we rated it 4 is in 2023 if you’re a hotel with this reputation you should have mini fridges in every room. This is the first hotel of this reputation that we arrived with no mini fridge. Also, the TVs are outdated with apps and not connected to WiFi to even access the apps on them. Lastly, the sink clogged up continuously within 30-60 seconds. Either someone needs to fix those drains or replace the sink. Overall beautiful property.
-
September 2023 by Kathryn Gallagher Emery
Great place to workout. Love my trainer Jamie. The property is very clean. The restaurant bar has good energy. And they always have great events.
-
August 2023 by UD KA
I'm a member of the club. Fridays are a benefit for members, with life music on the outside deck. Asked for a table for one. All the stuff is very kind with exception of the seating manager (asian guy with glasses) which was very rude, and refused to get me sitted on the outside deck. Very dissapointed...
-
August 2023 by C
I was thoroughly impressed by the hotel's amazing amenities, especially the gym space. The state-of-the-art fitness facilities truly catered to my workout needs. However, I couldn't help but notice that the rooms and decor seemed a bit dated. Despite this, the comfortable beds and attentive staff made my stay enjoyable. If the hotel updates its rooms and lobby space, it could easily become a top-notch destination.
-
August 2023 by Elenga Moala
Hotel is a little run down. Could use an upgrade. Pool area was pretty cool for the kids. Service I'm giving a 1 star because at check in, front desk told me parking was no charge due to my titanium status. I find out next day they charged me for parking fee. I chatted in the chat room with front desk telling them about the situation and they were not helpful at all or didn't care about the situation. So I told them they should let there employees know not to tell false information like that to guest at check in. I think they were pretty upset because they also didn't give me my elite bonus extra 1k points for being a titanium. I had to physically call them to add my points because I did not choose the breakfast vouchers, I chose points at check in. I won't be back at this property again.
-
August 2023 by Shirin
I hate to write this review because the front desk of the gym was amazing! I would highly recommend the gym and if your not from the area then the hotel. It was a fun vacation.The reason for the one star is because the service at the restaurant was unbelievably bad. We were there with a large group for a family reunion and we had to pay quite a bit of money for the restaurant, not that we minded because all of us could be together.Of the 4 days that we were there, we had a bad experience every day. I will just tell you about our last experience. It was our final day and we had cards for either brunch or lunch. The waiter, Brian, told us that it was only for breakfast, so we showed him the card that mentioned lunch. A bunch of us chose the breakfast bar, at 10:30am but didn't realize the breakfast ended at 11am. They didn't give us last call or any sort of notice. Again, not that big of a deal. Then for those of us that didn't have breakfast we waited to order lunch. Brian didn't come back by for a half an hour. Someone finally went and got him. Everybody got their lunch and we were busy talking, saying goodbyes, etc. Brian came by about every 5 minutes asking us to sign a copy of the receipt with our room numbers on it. He also said each time, if you want to leave a tip you can.I asked to see the manager because it all felt off to me. I think the "manager" they brought out was the busboy because he didn't seem to speak English. He didn't answer any of our questions, it was bizarre. We ended up not giving our room numbers, but we did sign the bill.The next day I found out that there was a gratuity added onto the check, Brian was trying to get a double tip.So the service was horrible, they lied to us about the gratuity and their attitude was unbelievable.I would not recommend the restaurant at all. The food was subpar, expensive and service was horrible.There are plenty of places to eat nearby, don't waste your time or money.
-
July 2023 by Caroline B
Loved this hotel! I love that the windows open. The rooms with pool view are very festive-looking. The free gym is fun. You can go to beautiful restaurants and hikes nearby. This is a nice town. The hotel area is beautiful with palms and fountains. It's wonderful there's no pets allowed in the hotel because none of us got allergies. I will always stay in a "no pets" hotel from now on. The only bad part was that the shower water was really harsh on my skin- I think that is to do with the town though, not the hotel. I left two days early because of the water.
-
July 2023 by Angelina Khalili
The rooms are pretty basic. Slightly dingy but clean I guess...The beds were very hard and one of them was sunk in the middle and was harder then the otherMany come for the gym so it has a pretty steady flow of people.Bar closes pretty early but stay if you must, I'm sure they have better beds somewhere
-
July 2023 by Jei'mar M. Spell
If you’re in the market for a new gym home, I encourage you to consider Renaissance ClubSport! My sense is the vibe and culture is focused on appreciation of members and staff, and the facility is beautiful. After 7 years at another local gym (Life Time), I can personally tell you that the power of “appreciation” is Magical and not every gym truly understands that, like Life Time. When you’re ready to visit Renaissance, ask for Louise Williamson, Member Director. She’s super sweet, friendly and has good energy and will take great care of you. :) Stay Amazing!J. Spell
-
July 2023 by Cristina Zaide
Lovely hotel with plenty of amenities, specially the fitness and recreation centers. The only negative aspect is poor housekeeping services. None if you stay for 3 days, 2 nights. What makes up for that is the excellent customer service provided by the front desk staff Olivia. She is not only lovely but has all the excellent characteristics of somebody working in the front desk: warm & friendly, good interpersonal skills, can empathize (has great emotional intelligence), helpful and a problem-solver. Thanks Renaissance Hotel for having somebody like her.
-
June 2023 by Karla M.
There are a few things that could use an upgrade but the positives heavily outweighed those few things.What is needed: the showers are a trickle, hardly any water or pressure. However, the pool locker room has showers with full water and pressure. So resolved.The room showers are not kid friendly. My granddaughter prefers baths to showers but we improvised with cups of water and she was fine. There is no safe in the room but the front desk offered to keep valuables for us. So resolved.We asked for refrigerators in both of our rooms and they were there when we arrived, plus we had connecting rooms. The a/c in the room needs a boost, we kept both rooms at 67° our stay and even though the thermostat said 67° it felt hot. The restaurant is delicious. We had breakfast every morning, the avocado toast is wonderful. We had lunch and dinner on some days but we also enjoyed the nearby restaurants. There are three pools - a lap pool, a pool that is 5' deep and a baby pool that 1.5'. Plus, there is a kid area with water slides. It's hard to get the kids to leave. There is an epic gym with a wonderful day care. My granddaughter loved hanging out with the kids and the ladies who run the place are just lovely. The hotel is about 15 years old but it's still a great place for kids and families. We arrived late because of coast to coast travel and we were greeted at 3am with a smile and efficient service. We're sad to go but will be making this an annual trip.
-
June 2023 by brandon devahl
Your EV Charger pricing for overnight guests is absolutely insane. $100 to charge a car 50% for someone that is staying at your hotel is absolutely crazy. EVs are gaining a large portion of the market and is a big factor in deciding where to stay on a road trip. You are completely gouging.
-
June 2023 by Bianca H.
Service is extremely slow especially if you sit at the bar. Some of the most unfriendliest people working behind the bar. Lucky for them the drinks are delicious!
