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April 2024 by Irvana S.
This Starbucks has some tough ones over here! They put up with a lot and are skilled at handling the high volumes in such a small space! Love this location in Ralph's. Dylan is an exceptional worker - always kind, patient, and genuinely attentive to everyone's particularly extravagant coffee orders. Both his charisma and conscientiousness deserve to be acknowledged, along with his diligent team of baristas. Tis' a hard thing to serve the not-yet-caffeinated...
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March 2024 by Emily B.
Everytime I come too this Ralphs I have a new terrible story. The employees are miserable and the older checkout guy was cussing and yelling at someone named Alma. He opened my muffin bag with his dirty *ss fingers and proceeded too shove our groceries in the bag smooshing them. Hate this place.
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March 2024 by Elisa G.
This is an average Ralphs in a strip mall in Aliso Viejo. The aisles are wide and full of well stocked merchandise. It's no Gelson's but it's fine for staples like grapes, yogurt and blueberries. Parking is easy and so is self check out.
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January 2024 by Christian G.
It's ok. Not great though. It's really expensive compared to other stores and the self checkout is very lackluster. I went to checkout for maybe 5 items at self checkout and there was a lady waiting for service so I called out to one of the workers (an elderly man) and he yelled "one sec". There were no bags so people were just grabbing them out of the restocking pile that the workers were supposed to be doing. I wouldn't go back as it's way too overpriced. As far as the Starbucks inside, the lady was kind of rude when I went because I asked her if their pop up takes gift cards.
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January 2024 by Kristin S.
I have been purchasing groceries here for my Kiddieland preschool (now AV preschool) for at least 28 years. We appreciate the staff, especially Kim! I love seeing her friendly face each time I am there. Funny how so many of our preschool families also say the same thing about her.
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December 2023 by Pamela Roberts
Ordered delivery from Ralph's 12/18/23. The 3rd party (Insta-cart) delivered my order to the wrong address. When I called, they said they were already in a different city and would give me a refund. I thought Ralph's had their own delivery service, if I would have known, I would have picked it up myself.
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December 2023 by Honest Deb C
In-N-Out quick not much long lines tonight. Couldn't find Just Eggs a vegan product Hope it comes back
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December 2023 by Alexandra S.
RALPHS IS 5 STAR! STARBUCKS INSIDE IS A 2 STAR! I want to start by saying I love this Ralph's grocery store. I have been going there for groceries since I was a baby with my mother and now I go as an adult with my own child. Many of the long time cashiers and associates know me on a first name basis since I was a child. So Ralph's in Aliso viejo town center will always be 5 star to me and my family and will always be our daily grocery store for years to come. The Starbucks is also a location I use 3 times a week minimum. Sometimes lines are long but I feel that's typical of every Starbucks so I'm not complaining. The Asian American lady that works there has always been pleasant to me, starts conversation and I appreciate that about her. However the older Indian woman with glasses that typically makes the coffees is rude and has no regard for customer service. It took her 15 minutes to make my simple coffee, there was no one in front of me either. She was talking to her co-worker about their personal lives (that doesn't bother me) but she was not capable of multi-tasking. Not only was she not able to talk and make my drink at the same time, she then decided to make her personal conversation the priority over getting my drink done.... She would completely stop what she was doing to speak to the cashier about things not work related out loud while I'm standing there waiting for my drink. She would forget to put certain things in the drink(because she was talking) and then notice and ask me, "oh do you want the toppings?" And I said "it's fine I need to go, I have a dr. Appointment." And she said "yeah well I have a line." Again let me remind you that there was no one in front of me and I know they make the orders in the order they are received. I wanted to say, "maybe talk to your co-worker about your outside lives after you meet your customers needs." It just showed lack of efficiency, lack of customer service and lack of work ethic honestly. Really disappointing.... I never make yelp reviews either but I had to, and it kills me to post this because that Ralph's store is near and dear to my heart and it's a shame out of the 29 years me and my family have been using this location that I had this experience at their Starbucks.
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November 2023 by David H.
The Ralph's is good but the Starbucks inside has been a bad experience the last few times I went there. Now I just take the extra time to drive to the nearest Starbucks instead of getting anything there. I think it was a middle aged asian american woman there at the time . It was hard just to get service and I was nothing but nice and she gave me a lot of attitude just ordering an iced coffee with cream because my presence was a distraction from her conversation with some other employee or women. The last 3 times I've been there the drink was bad. And I have actually worked at real Starbucks and ones inside the store for years in another life. It's not that hard to say "Hi what can I get for you" instead of a snarl with "What?" and a scowl then not a single word or glance to me as she walked away and started doing stuff and talking to the other person at the end. I asked for an iced coffee and did not get a word from her since saying some kind of confirmation. She eventually came back and touched a button and I swiped my card and 5 minutes later a watery 3/4 full iced coffee with cream showed up at the end of the counter. Tasted not so great. Anyways this is the first time i've reviewed a place. Don't want to complain too much. The rest of the place is cool. Shop here all the time, just don't get the Starbucks.
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November 2023 by Spectrum Soul
Worst place ever deli is bad the keep packing their chicken in pack instead of serving fresh one
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October 2023 by s f.
I visit this grocery store weekly. The best part about this Ralph's is the excellent customer service! Today, my cashier was Maria. I had a Boston pork butt in my cart and as Maria scanned this item, she alerted e that it "smelled funny" (ie: past it's prime) and said she'd prefer to keep this cut of meat away from customers. (And dispose of it.) I've never had a cashier be so courteous and caring for my health! She most likely saved my family from getting really sick from a bad cut of meat! Maria deserves Manager status!
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October 2023 by Fonzie H.
Found Black Mold in the beer refrigerator area seems like they don't care to really deep clean. I can only imagine what other areas are infested with mold as well.
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October 2023 by Kendra S.
I give 3 stars to the actual Ralph's store, good prices and always beautiful flowers BUT the Starbucks (post inside of Ralph's )employees attitude SUUUUCK honestly kills my vibe. Not only are the Starbucks employees both rude as hell the cashier as always just no eye contact, rude, just disgusting attitude and always rushes me. Example: I ordered my drink and before I was going to order my next item she says with ugly attitude "$7 " I'm like " I'm sorry what was that" she says again "$7" and I pay and there's just no type of communication like what I expected " drinks will be at the bar " or thank you have a nice day,,, nothing at all then she turns to the blonde hair girl barista and just continues conversation. Don't get me started on the blonde headed barista apart from also being rude af she rubbed me the wrong way how she spoke to my husband with me standing right there ( my husband looked at me and we both laughed bc what a joke and unprofessional honestly) apart from that they always make my drinks wrong and when I ask to correct it they just have such ugly attitude. Ladies if you hate your job PLEASE QUIT your attitude is everything and stop taking out your irritation or whatever y'all have going on , onto customers. Thank you!
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October 2023 by Angela Kim
Wonderful customer service by Maria to help us getting a choccolate cake after hours of the bakery section. It was not even her assigned section but she was very helpful for us getting someone help us for the cake.THNAKS Maria, you are wonderful person!
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September 2023 by Matthew W.
I've tried giving this Ralph's a chance so many times but the customer service is just not improving. Each time I go to the check stand, there a couple employees who are just nasty with me. If this continues I plan on getting their names. What happened to greeting customers and smiling? Not everybody is having a bad day and you are getting paid to make sure everyone is happy with their shop. Let me teach you. "Did you find your shop okay?" That's a question that should be asked by every cashier. Period. I've been in customer service for many years and this place has me wanting to shop elsewhere going forward. Shame on you guys! * there are a couple great guys in there. I will write more reviews once I get some names.