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December 2023 by Stephen S.
Always poor service and no follow-through when talking with bankers about business needs. Small business owners should try a small regional or local bank.
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September 2023 by Michael L.
Had trouble with their atm today, my card got captured while i was making a withdrawal. Natalie and adam helped me out natalie was at reception and adam was the tech guy. Adam helped me to use my digital card while i didn't have my actual card. Adam was great really appreciated it keep up the great work
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August 2023 by Nick R.
This is the least personal and worst branch I have ever visited. I feel like I'm in the DMV when I go in there and everyone is trying to push off work or ignore you. Maybe it is because it is a smaller center but I would not recommend going here for any reason if you have Bank of America. You will be very disappointed. All the staff make up excuses for how they can't help you at that time. I would give 0 stars.
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July 2023 by Joelle A.
Worst bank with the worst employees. They don't know their own products and gave misleading and incorrect information. Moving my business elsewhere because the lack of customer privacy and keeping my accounts safe in the hands of these employees I do not trust!!
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April 2023 by Sanda H.
Horrible long wait inside, only 1 teller and 6 customers. Everyone is nice bur to slow and not enough people working. Also, ATM machine is faulty and did not register my cash deposit, after waiting inside for almost 30 minutes I had to call 800 number and wait for another 15 minutes to resolve issue. I would not recommend this location.
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March 2023 by David G.
I've Been with this bank over five years , they have best customer service, high security, i go to the branch in crown valley, they are very nice and welcoming.
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March 2023 by Dee N.
Hopefully management sees this. I've been coming here for over a year and there's no organization. I have a business account and usually prefer the business line, since I have many deposits. However, they do not service the business line nor have direction to tell you to use the main line. The wait is longer than necessary and they don't even know whos in line first to service the clients. If I'm lucky, there's no line and I can get out. Otherwise, it's a long wait of over 20 minutes or more bc there's no order to business and consumer lines.
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January 2023 by Terri K.
One of the worst banks in the county! They will have long lines yet only have 2 tellers open. The wait time is always long and they are very unprofessional. Management needs to do a better job at staffing here!
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August 2022 by Jeff L.
I came here to use the ATM. At the time there was a tow truck parked in front of the parking spaces next to the bank so it was not possible to get a close space.As I came here in the evening there was a glare on the ATM so I couldn't read it very well, so their screens point due west, apparently. There were two short and one tall ATMs. No one wanted to use the tall one, but I had to because I was tall. I was just unlucky during this visit, but it just means I don't want to come here if I'm in the plaza since there are a lot of people that use it.
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June 2022 by Jonathan G.
I'd give zero stars if I could. Standing in line to simply get change. 1 Fing bank teller 10 people in line. Line hasn't moved in 20 minutes. FING hate this bank. What a joke.