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“Peter was above and beyond knowledgeable and excellent. I came in to get a new phone for my birthday. He made the process so smooth and easy and has such a great personality. Truly an asset to your team!”
“Eric was so helpful!! After dealing with 611 all day Eric helped me get a new phone with ease! Great customer service, and a great attitude! Thank you for your help!”
“I changed from Metro to Cricket on the recommendation of my sister, she is a customer here and she told me that she would look for Ara, she was very patient and kind and helped me change all my information from one phone to the other.”
“We recently bought a phone in this store, the employee Chris explained everything very well and helped us choose. Despite our poor English, Chris was very patient and helped us as best he could. Thank you Chris. I recommend.”
10AM - 6:30PM
2710 Alton Pkwy, Irvine
Mobile Phone Accessories
“Fantastic experience with Sam. My wife ran over her iPhone and cracked the case. I called him first and Sam said it would take 15 min and the price was about $120 service included. He warned me the screen would be slightly different in color than the original, and offered a higher model for a higher price. It’s an older phone so I said no. I dropped off the phone and shopped for about 13 min and came back and he was already done. That was about 6 months ago and the screen is still working great. My wife did notice the slight difference in color (I couldn’t tell but I’m sure if it was my phone I would), but she has no complaints. I had a great experience and would definitely come back if I ever needed more iPhone help.”
“It was excellent service, Alex and Daniel explained it well, Laguna Hills branch, I came from Utah, they helped me change companies, they are one of the best, they know how to help and serve exc”
“Went to here for get a new phone, the sales person Louis is very knowledgeable and helpful. His friendly smile make me feel very comfortable. Definitely nice experience.”
“There were only two employees and they were doing there best to make sure people were acknowledged and served as quickly as possible. There was a very dissatisfied person that they handled with great patience”
“I love this store. Briana and Rasam were knowledgeable about their products. They clearly explained differences in plans to help me make an educated decision for me. I highly recommend the store on Alton and Jeffrey in Irvine.”
“Mr. JAY's service is very good, the experience is very good, there are many Chinese customer service, in short, the experience is perfect, the explanation is very detailed”
“Jack the sales rep made the experience quick, easy, and pleasant. He helped me navigate getting a new phone and new line for my teen.The location was not overly busy. And my young child was entertained by the phones.”
“Claudia was fantastic, absolutely fantastic. She help me unwind some horrendous mistakes made by Verizon's outsourced customer service from overseas. Claudia was not only a life saver, but was a life saver under pressure, with grace, with ease and speed. Verizon should give her a promotion, then AI-clone her and dispense with the outsourcing. . . just sayin.”
“Great customer service by store manager and team. We ordered a new phone/line online and then went to the store for pickup and a screen protector + setup. The employees were very helpful and advised us about the accessories promotion, lifetime warranties and they also helped us with all our questions.This store is in an easy accessible location; I was able to get in a (very) quick trip to the grocery in the same plaza while my husband stayed behind just in case for logins/passwords. We were in and out quickly - much more quickly than other cellphone upgrade/replacement experiences.”
“I made and paid for a purchase and requested $40 cash.Between myself and the gal helping me she forgot to give me the cash back. It wasn't until the next day I remembered that I forgot my cash back.Called the store, worked with a guy named Dave in returns.Figured it out and I got my cash.Next time I'll pay more attention”
“Great people work here. I’ve been dealing with the Asurion reps (who are a nightmare to deal with) and the people here at Verizon are fantastic. Justin deserves a raise and a promotion.”
“Great customer service, went in for a sim card and the gentleman that helped me was super helpful and more than happy to help. Im mow upgrading my phone next week when I get back from vacation. Thanks again for the support!!”
“Excellent customer service, they really know what to do. I was talking to the manager and told me, it’s under new management two years ago. I really recommend this store!!”
“I brought an old iPhone to them a iPhone 7. It wasn’t charging and the screen was cracked. They were very helpful and had it back to me the next day. Working just great at a great price.”
“About a week ago I went here to get my dad an iPhone 14, finally upgrading him from a brick-phone from what I assume the early 2000s lol. Jazmine (hope I’m spelling it correctly) was an absolute pleasure to work with. Very knowledgeable and friendly. Thank you”
“Expertise and efficiency is demonstrated while smiling faces assist even the most difficult issues. The quality of SanJaun Capistrano Boost Mobile is second to none.”
“I brought my daughter in for her first cell phone. She wanted an iPhone but I was hesitant about costs. The store representative, Sara showed us all of our options including a great deal on a year older model. It was perfect for my daughters needs and didn't break the bank. The store rep, Sara was very honest and upfront about costs and fees. She even helped my daughter set up the phone and made sure it was ready to use before we left. Sara was great.”
“I’m getting my PC fixed and I had a few questions that needed to be answered before I bought it in. Adam answers and he was very helpful/insighful. It made me more relaxed about the whole process.Update: the computer was completed in an unreal time frame and it is glorious. Running very smooth. Thanks again Adam and team! You just bought yourself a lifetime customer!”
“Had a great experience with Esdras. He went above and beyond on transferring our files from 2 phones to 1. He also was able to help create a new icloud for my elderly mom. Super glad he worked with us. He's extremely patient and friendly. Thank you! Can't wait for our next upgrade.”
“I worked with Shasha R to purchase a usb-c plug in. He was honest, direct, and showed his authentic personality. He knew the business and showed pride in his work. In fact, a lady originally ignored me, but he greeted me with a smile and was genuine. He’s a great representation of the Verizon brand and Victra. you should seek out his guidance whether it’s for Verizon options or for development within the company.”
“Trinity helped me twice at this location and she is amazing. She provided me with efficient and excellent customer service even with a line full of people. She is attentive, polite, calm and professional. I am so grateful she was able to help me quickly with a new number and issues with my work phone texts. She deserves a raise because she’s an expert at what she does and is great with people. I will be recommending her to all friends & family. AT&T is very lucky to have Trinity working here! Thanks again!!”
11AM - 5PM
15333 Culver Dr, Irvine
Mobile Phone Accessories
“I’ve dealt with numerous carriers and retail stores over the years and my recent experience at the RSM T-Mobile store is second to none. I usually dread going into retail stores but I promised my daughter a cell phone for her birthday. Mobile Experts Andy Bill and Dylan Flippin were incredibly honest, knowledgeable, and passionate about what they do. They made the process quick, fun, and did not try to upsell me. In fact, I got a free line as part of a promotion! I definitely recommend this store thanks to their stellar customer service.”
“I have a Spigen Slim Armor Essential S case for my iPhone 15 Pro. I really like the case; it is clear, so it shows the phone colour; it has the MagFit feature for wireless charging; and, best of all, it comes with a very useful kickstand for propping the phone up for viewing in either portrait or landscape orientations.I had a question about this case and contacted Spigen Support; I received excellent service and support. It turned out the issue wasn't with the case at all and still the people at Support were very helpful.This is my second Spigen case; the first one was for an iPhone as well and lasted almost five years!”
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“5 stars to the store reps at the ATT store at the Aliso Viejo town center. They were very polite and professional. They were able to answer our questions about the concerns we had about our account.”