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September 2024 by Sandra Battista
An excellent choice for your flooring needs. I wanted a local business that was professional and would deliver quality materials and workmanship so I went on a hunt. Both on the Internet and in person. I visited at least six different stores.
From the time I walked into Mac Flooring's door, I was impressed. First of all, I was greeted professionally by their concierge, Kindra. Then I saw their showroom, which displayed various flooring examples, all beautiful and installed to perfection, giving an elegant and seamless appearance. That's what I wanted to see in my home. Perfection!
So far, they lived up to their outstanding reviews.
Each time I visited the store (at least five times), I was impressed. The staff was always welcoming, professional and helpful without being pushy. My sales associate, Tanner was very helpful in the selection and measure, answering any product or installation questions.
The process of ordering, scheduling and installation also went smoothly. The installers were professional, and the floor looks great! Just like the showroom.
In a follow-up I was asked by Kristin, the owner, how I liked my floor and how everything went, I let her know that I love my floor, was pleased with her staff, and would be back the next time I have any flooring needs.
Wonderful service across the board. What more could you want?
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August 2024 by Debbie Bechtelheimer
I can't recommend MAC highly enough. I had the best customer service experience with Kindra, she was so patient and resourceful as I was looking for a very specific color. The installation went fast and with no issues. I love my carpet!
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August 2024 by Nada Vuksic
Sorry it’s a bit of a long post!! One of my clients was recently presented with an unpleasant situation regarding flooring she had purchased & installation issues. She was very upset and asked if I could possibly assist her. She had purchased carpet from a local big store, paid the invoice and scheduled installation. All was aligning well for the project to meet the needed timeline. Installation got rescheduled couple of times, then on the day it was to occur she was notified of another week delay. Terrible news, as that meant all other events to follow would be delayed for several weeks. I recalled that couple of months ago, one of my past clients had flooring installed by MAC flooring, and they are just around the corner. Thinking smaller local business, I may have a shot at this, I wanted to feel hopeful. I had few other vendors to explore, but it would all have to wait until next day, as at this point it was already evening. So next morning right at opening I was at their showroom in Aliso Viejo. I was welcomed with a pleasant smile and warm greeting by Kindra. I tried to cut my long story short, but it went kind like this: I hope to find carpet with you, similar to this and that you have it in stock, with a price that may closely match this price tag I have, and I need it installed before the end of the week. Mind you this is Tuesday morning. Although I am sure she thought, what in the world is this person thinking? Kindra welcomed the challenge with a big smile. I think she was more eager than me for the task. She was energetic, pleasant and above all very professional. We spent about 2 hours looking at various samples, checking pricing to be within my budget, checking if items were in stock at LA vendor and yes, we found some that would work great and stock was available in LA. I am now smiling really big. In the meantime, the owner Kristin came in. We gave her a medium version of my story; off she went to her office. Within a few minutes she was back to say, well just in case I booked our installer for Thursday. Then Kristin said we should verify measurements to make sure we do things right, so we went to the property to remeasure. Back to the office she went, in the meantime I spoke with my client, Kristin prepared an invoice, client signed, carpet ordered and I am almost there. They went to LA, picked up carpet on Wednesday and it was installed on Thursday. Yep, way before the weekend. Installers did an amazing job, were on time, polite & professional. I was beyond happy at this point. Because now all the other projects could follow on time. The carpet is beautiful, much nicer than what was originally going to be installed and the price variance was not much. My encounter with Kindra, Kristin and the three gentlemen that installed the carpet, was just wonderful from the start. I honestly cannot praise them all enough. Each and every one of them was kind, compassionate and very professional. We are so grateful for their help and genuine great customer service; they went miles above to get the job done. Thank you again MAC Flooring & Interiors, you are Top Notch and on top of my list now. I will for sure be back and be more than happy to recommend you and your company. Well done!
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August 2024 by Jennifer Kraye
This is our second time using MAC flooring, and both experiences have been PERFECT! Dawna, Kindra, Matt, and Chris were all hard-working and extremely personable, and they did everything in their power to get our floors installed quickly and professionally at an extremely competitive price. Can’t recommend them enough!
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August 2024 by Emperor Ernest
MAC Flooring comes with my absolute highest recommendation. It didn’t matter who I dealt with, whether it was the very personable and knowledgable owner, Kristin, or installation manager, Matt, everyone I interacted with had the same level of courteousness and professionalism. Communication was always very quick, regardless of how small or inconsequential the question, and the team took great measures to make sure the job they did was error-free and to my satisfaction. When you consider the fact that their rates are actually competitive with the market, MAC Flooring is a no-brainer. My brother actually used them before I had, and indicated the same level of satisfaction, so I know their work is consistent to boot. This is a smart, intelligent, well ran, highly recommended business. Very experienced and thorough.
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July 2024 by Patti H
Great experience with MAC flooring and Interiors. They are professional, experienced, punctual and clean. They finished their job sooner than expected. Alex the salesperson was responsive and experienced. It was a pleasure working with him. Matt in the installation department was excellent. He would answer our questions and concerns in a professional manner. I have been in New Home Sales for 23 years and watched homes being built from ground up and my review is according to my experience watching the work of flooring contractors. I will definitely recommend them to all my friends, family and clients. Thank you MAC flooring for job well done!
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June 2024 by Dan
Working with Dawna was a real pleasure. She was very friendly and professional and made the carpet selection process easy.
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May 2024 by Steven Surfas
They have done a number of jobs for my residential property and every job they did was a success with remarkable service and care. They follow up to check if everything is okay and they were very responsive every time I asked them a question and/or asked for help. I strongly recommend this company and I will consider trying their decor/interior department for my upcoming project.
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April 2024 by Denee Parker
MAC Flooring provides excellent customer service, a high quality product and first rate installation. This is our 3rd experience working with MAC Flooring and we highly recommend them.
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February 2024 by Fallon Winslow
The absolute WORST flooring company. I am convinced most of their positive reviews are fake which explains how they have 500 to cover up the very real detailed 1 star reviews on Yelp. We are currently redoing our floors after MAC installed ours over a year ago because they did such a repulsive job.
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February 2024 by Scott Pechstein
6 STARS! Kristen, the owner and her team will all personally go above and beyond for you long before, during, and even years after the work has been done. Reliable to say the least, professional, and extremely high quality work. HIGHLY recommend.
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February 2024 by Ian Hamer
Partnering with MAC Flooring as a general contractor has been a fantastic experience. Their expertise, professionalism, and top-quality products have made our collaborative projects a success. I highly recommend MAC Flooring to home owners in need of reliable flooring solutions. Their attention to detail and skilled team are truly impressive.
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February 2024 by Kindra Medina
I had my wood floors and carpet installed by MAC Flooring and couldn’t be happier!The crew that did my floors were so detailed, and thorough! They were courteous and were careful with our home and belongings!Highly recommend! ⭐️⭐️⭐️
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January 2024 by Andre D.
Had new hardwood flooring installed on stairs. Great job throughout! And very reasonable pricing to boot. Will definitely be returning for additional work. Keep up the great work!
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January 2024 by Daisy G.
I cannot say enough good things about this flooring company! They've transformed our home twice now, and each time has been an absolute delight. The first round of work they did on our bedrooms was nothing short of amazing. The team they sent out was fast and incredibly respectful of our home. Their craftsmanship was top-notch, and we were thrilled with the results. Recently, we had them tackle our bathroom and stairwell, and boy were we in for a surprise with those stairs! They were a complete mess, with sloppy handiwork, chipping in several places and that dreaded creaking noise. We worked with Kristin in the beginning- she's very involved, caring, and helpful. Matt handled the majority of the communication moving forward, arranged all appointments while ensuring he kept us updated, and even came by to confirm everything was perfect. Chris is an absolute rockstar! He practically demolished half our bathroom and then meticulously laid down the new bathroom floor, making it look better than we could have imagined. Lastly, he tackled our stairwell. It's as if he waved a magic wand and transformed it into a work of art. He tackled this solo 3 day project like an absolute champ, really great things to say about him! We are so grateful to this company for pairing us with such skilled and dedicated professionals like Matt and Chris. They've not only improved the quality of our home but also made the entire renovation process stress-free. If you're looking for flooring experts who truly care about their work and clients, look no further.
