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March 2024 by Danene D.
I have visited this store many times, and as of late the customer service is horrible. I once was given a manager's phone number (as they are seldom on site) to call. He said all the right things, but after my current experience I sent him a text and did not receive a response. Of course, I am able to see he had read the text. I have no clue if the rep even gave me the right number. I called the store today (2 days later) to ask to speak to manager.No manager at the store. No wonder the employees are rude, condescending, and change their stories. I went to a different store, and received excellent care and purchased my new phone from them. Customer service training should be amped up for this shop. I will only return if the reps are no longer at this store. Such a waste of my time.
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March 2024 by C L.
Outstanding customer service! Phayton was incredibly helpful and efficient, exceeding my expectations. Despite being late for an appointment, I was pleasantly surprised to find that I could leave for it sooner than anticipated, thanks to the swift assistance received.
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February 2024 by Regina Rafikova
Scammers. They put a lot of unnecessary options into our account.
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February 2024 by mike davison
This store is one of the biggest reasons why I switched from AT&T to Verizon last year! I was a happy AT&T customer for years, until they decided to focus more on mergers with Warner Brothers than their core cellular phone service.I watched as the years went by that my coverage was getting worse while my rates were going up. I felt that I was paying far more for substandard service than I was getting in return, so I visited my local AT&T store in Aliso Viejo.Not only did the employees really not care at all, but when I told them I was getting fed up with my cellular service with AT&T, one of the employees firmly told me to switch to either Verizon or T Mobile.I did exactly that. I went to the local Verizon store who not only helped my family completely pay off my family's phones to AT&T, but also to get me and my family far better service at a much better price thanks to the discounts for my wife's company.AT&T is a lost cause these days, and a shell of their former self, they have lost a LOT of customers to both Verizon and T-Mobile and I can see why their stock has been dropping like a rock lately.I have talked to people who visit this store in Aliso Viejo and I can tell you that a lot of this store's employees either look bored or really don't care anymore. That's how you lose customers!!!! So long AT&T, my family won't be coming back at all.
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February 2024 by Mike T.
This store is one of the biggest reasons why I switched from AT&T to Verizon last year! I was a happy AT&T customer for years, until they decided to focus more on mergers with Warner Brothers than their core cellular phone service. I watched as the years went by that my coverage was getting worse while my rates were going up. I felt that I was paying far more for substandard service than I was getting in return, so I visited my local AT&T store in Aliso Viejo. Not only did the employees really not care at all, but when I told them I was getting fed up with my cellular service with AT&T, one of the employees firmly told me to switch to either Verizon or T Mobile. I did exactly that. I went to the local Verizon store who not only helped my family completely pay off my family's phones to AT&T, but also to get me and my family far better service at a much better price thanks to the discounts for my wife's company. AT&T is a lost cause these days, and a shell of their former self, they have lost a LOT of customers to both Verizon and T-Mobile and I can see why their stock has been dropping like a rock lately. I have talked to people who visit this store in Aliso Viejo and I can tell you that a lot of this store's employees either look bored or really don't care anymore. That's how you lose customers!!!! So long AT&T, my family won't be coming back at all.
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January 2024 by Ella
Do not come here they steal! The workers stole my bag and wouldn't show me the security videos and acted like they didn't know what happened but other people have said the same thing so it's obvious the workers are just broke thieves.
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January 2024 by James W W.
Went to store with iPhone that I have had for years that stopped working intermittently with -- no SIM card error. Staff greeted me when entering an immediately ask how they could help me. I told them my problem, they assigned a technician, and my phone was fixed in a few minutes. Quick, easy, and very efficient. Great job. I'm a happy customer.
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January 2024 by G Force
Outstanding customer service experience. I previously left another location due to an excessively long wait. However, the efficiency here was exceptional. Phayton was particularly helpful, providing assistance that went above and beyond our expectations.
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January 2024 by D MELoDY
Excellent service by Brandon as usual! Above and beyond!!
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January 2024 by Jesus H.
This is my go to At&t store! They help me with all my concerns and help me stay up to date with the newest cell phones! They have a great selection for accessories and they have top notch cases and screen protectors!
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January 2024 by Ramil Garaev
This office insured my old phone even though I didn't ask for it. This is a scam. Who will pay for this insurance now? I demand that the situation be sorted out.I just connected to ATT and was immediately scammed. This is not good.
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January 2024 by Phyllis Green
I am so thankful for the team here. Always help me with questions. Jesus and Elias are amazing
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November 2023 by Mason Stoutamire
Feitan on Aliso Creek was fantastic and knowledgable. Please reward him for riding for AT&T the way he does!
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October 2023 by CaliforniaGirl6
Great experience with both Elias and Brandon. Very knowledgeable and patient while I went through purchasing and setting up a new phone. Will be recommending them to anyone who wants great customer service. Thank you gentlemen!
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July 2023 by Andrea Brannam
I recently went in to ATT in Aliso Viejo to change providers and start a new plan with ATT. Brandon instantly helped us and was very kind and patient. I was happily surprised to be offered a 25% discount on my family plan for being a teacher. We were able to keep our same numbers and the switching process, though long, went very smoothly thanks to Brandon’s friendliness and attentiveness.
