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August 2024 by Rolando Solis
Service is great.Recommend you to go.See my brother from a different mother john rodes
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August 2024 by frank gomez
Service 4runner limited
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July 2024 by Jose Alejandre
Quick and professional service
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July 2024 by Long Mac
Service department is top notch. Don't get me wrong, it's not a fancy luxury dealership where they wait on you hand and feet; they're real, chill, easy going and prompt. No drills, no fluffing the situation; they tell you as they see it and give you the best options they can offer to the situation. Simple services can be in n out 30-45 minutes. Note, it is always better to drop off your vehicle there and keep on doing your things- there is no need to wait at the dealership.
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July 2024 by EDDIE Mendoza
Customer service was excellent
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March 2024 by Christine Williams Hopkins
We had a modeling on driver side door reattached. Two days later when I went to the car, it was loose again. Well probably find another dealership to go to.
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March 2024 by Peng Zh
Car maintenance is very convenient. You can make an appointment online in advance. There is a Beijing fellow at the front desk, which feels very good.
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December 2023 by Azam Khan
Service department is horrible.
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November 2023 by bob amano
Efficient, proficient and integrity backed service!
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November 2023 by Ellen D.
I had a great experience from the very start. I found the car I wanted on line, I contacted the sales person that was recommended to me. Jorge Cervantes contacted me and we set a time to meet up. He greeted me upon arrival with my chosen car sitting up front ready for a test drive. We went inside to an amazing showroom and was treated like the only customer in the place. I was walked over to the finance office where my wait was short. Signed all the paperwork and left with my clean certified used car. Not only do I highly recommend Jorge Cervantes but Wondries Toyota. Signed, Another satisfied customer
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November 2023 by Jenny N.
My family brought two 2023 RAV4 from this company. The second one was defective but the dealership is not able to give us a straight answer when it can be fixed. It has been almost two months. Still no date. Do not buy from here.
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October 2023 by Elias Hernandez
Toyota dealership? I brought my 2019 Toyota Tacoma 4x4 to get repaired due to problems with an idle pulley and wel. I guess whoever the certified technicians were, they failed miserably. I live about 2 miles away from the dealership, so I took my truck home and parked it, I don't use much except for the weekends. When I began driving, I started to notice the same noise, and it seemed like Toyota technicians either replaced the wrong pulley or they couldn't figure out what's wrong with my truck. It's really sucks to come back and have them try to fix it again.
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September 2023 by Sun W.
A service center representative called me to offer me a labor day deal for an oil change and tire rotation for $59.98. I called back and accepted the offer and when I showed up to my appointment the representative was going to charge me full price. I told them how I received a phone call about the deal and for some reason he had to check with his service manager John Kan. I found it odd that they had to check with a manager about a deal they gave me over the phone. I found it very unusual that the service advisor did not have the deal ready for me after all they specifically chose to call me to offer me this deal.They later called me and offered to change the windshield wiper blades and the air cabin filter, not surprised by this. They also told me that my back wheels were spinning in an unadjusted manner - this seemed dangerous to me and they offered to clean and to adjust the breaks. This seemed a bit like a scam in that the car only has 19,500 miles. How does a car with 19,500 miles need this type of service when it is hardly ever driven. This should tell you a lot about the types of car that Toyota is making nowadays. Honda would never need this type of service. I got the service because the person seemed to suggest it was dangerous, but it felt like a scam in that a newer Toyota should not have this kind of issue. If the service center is trying to convince not to buy a Toyota in the future, good job guys! I'll probably switch to Honda.I went to pay my invoice and the advisor changed my service price to full price for the oil change and tire rotation $110.99. I told him what we agreed upon in the morning and he said he didn't recall the price from the morning and asked if I had a coupon. This is a Toyota dealership, how can they not recall the price that was agreed upon this morning and that they called me about. This was frustrating but I was patient about it. Then he adjusted my price to $89.99, I had to go back and forth with him until finally John Kan the service manager came back and said he needed to see a coupon. I then showed him the voicemail that I received from his representative and now magically he knows about the deal. John Kan is unethical and dishonest. I will never service my car at this Toyota again until he is gone. Before I call I am going to ask who the service manager is, if its John Kan I will not be going. After 30 minutes of Angelo and John wasting my time, they finally made an adjustment close enough to the right price. Here are the takeaways:- This service center is dishonest and unethical make sure you triple check the invoices that they give you for your service. - If the service department is unethical can you imagine the Sales department?- They will try to get you to add other services your car doesn't need, next time ask them for proof that you need the service. For example if a tire is spinning incorrectly ask for a video or to show you first hand.- Apparently Toyota doesn't make quality cars anymore because after 19,500 miles they need a break cleaning and adjustments, especially if you only do driving around town.- Wondries does not honor service deals they send to you unless you have a coupon or you have some documentation. Apparently they cannot afford a decent customer service system to track what deals they are giving out to customers. Guys if you need a Director of Service Management I can teach John Kan the ropes about making money in an ethical and honest manner.- I would not trust John Kan as a service manager at any dealership. Make sure you call, and if he is working there you know you need to run to a different dealership or you triple check everything and get everything in writing. They will try to scam you.I always thought the service center was much more honest than the Sales department but apparently not at Wondries Toyota. Very disappointed. Thanks for wasting my time and nickling and diming me for a couple of bucks. Way to burn your customer service.
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September 2023 by Michael L.
I'm a little late on this, but I wanted to give big kudos to the Wondries Toyota Service Department.I own a 2019 Toyota Corolla Hatchback, and after about 45k miles, the clutch pedal suddenly lost pressure and I couldn't switch gears without the struggle of pumping, waiting, and hoping. Obviously, this is a major hazard on the freeway, and there were a couple of times were it got scary. I took it in to get it solved as soon as I could.This estimate on this fix was actually a huge cost, and let's just say that I was unprepared for how expensive it was. John Kan was the servicing manager that helped me walk through the process of talking to Toyota corporate to see if they could fix it under their drivetrain warranty. After many back and forths, Corporate decide as a "no" and that I'd pay completely out of pocket (even though a quick search will show that this incident is actually a bit of a common occurrence among 2019 Corolla hatchbacks). I thought to myself that this kind of mechanical failure was a design flaw at this early in my mileage, as I've been a manual driver for almost 30 years. Furthermore, a clutch issue this early in the game should be covered under the warranty- but as many corporations do, the little man has no recourse.It took a few days, but John and another manager (who's first name is "Success" I believe) were able to get this repaired at no cost to me, as a loyalty customer service (my family has been buying cars at wondries for about 3 decades now). They went above and beyond, regardless of what corporate headquarters was willing to do, and took it upon themselves to see that my car would be returned to me in like new condition. I'm grateful to them for saving me a giant cost.Thanks John and Success! It's people like you who make me loyal to Wondries Toyota.
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September 2023 by Ana T.
Extremely busy and long lines when I got here. Would be better to set up an appointment. It took a while, but the employee that helped me was very nice and sociable.I left my car for service and went home and came back about four hours later to pick it up. No free Uber service like they used to. To pick up the car, go to the opposite side of the building in the service area. Someone will come over and ask for the paperwork so that they can go get the car. Very simple process, but just need to wait patiently.
