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February 2024 by Sam Obara
Terrible
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February 2024 by 周明辉
I waited in line for half an hour at 10 a.m. and the staff said I needed to make an appointment in the afternoon. I made an appointment at 3 p.m. and I arrived at 3 p.m. and was told several times that I was too busy and pushed it to 3:50 and it still hadn’t been processed. The efficiency was too poor. The arrangement was unreasonable and I had no sense of responsibility and professional ethics. Finally, the staff said I was too busy and suggested that I go to another place to apply. I was speechless.
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January 2024 by Kevin V.
I drove to the branch in hopes to get some help from a banker. The moment I stepped into the branch there was no one to greet me. I looked around and noticed there was a woman sitting on the right side at the very first cubicle. Since there was zero bankers at their desk besides this woman, I waited patiently in front of her cubicle. Not once did she look up. Since there were no other employees around (besides the 3 tellers at the window), I knocked on her cubicle to ask her a quick question. She finally looked up and asked me what do you need? I asked her if I could see a banker. She asked me if I had an appointment, which I told her no. So she said, then you need to go line up in the teller line and go put yourself in a waiting list. Then she turned away and continued doing her own thing without saying a word. So I lined up on the teller line, and finally when it was my turn, I asked to teller if I could see a banker, since I needed help with my accounts. He then asked me the same question, do you have an appointment? Again, I told him no. So he told me that he can put you on the waiting list and the wait time is 2 to 3 hours. So I looked around and pointed out to the teller... there are zero customers waiting in the lobby. He acknowledged that and told me, yes, I know. But since you don't have an appointment, then I need to put you on the waiting list. The wait time is 2 to 3 hours, so do you want me to or not. Or you can do it yourself and book an appointment online. The experience here was probably the worst I've ever experienced anywhere in a while. Employees seem unhappy, and very unhelpful. I understand, that they may be shortstaffed or something is probably going on. But they never took the time to find out what I needed help with, why I needed to see a banker, or even offered any options. I would not recommend going to this location.
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January 2024 by Kevin H.
I came in simply to close my account. Guess what? This location has no branch manager or bankers avaliable on Saturday. Only teller taking deposits and withdrawals. No reason no one wants to do business with them.
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January 2024 by Peter
A lady named Shuang Tu is very professional and patient, thank you Shuang Tu ?
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December 2023 by Jesse P.
Our followup phone call from a week ago. My wife Connie and I. Connie " "I've had two payments taken out of my account, and no merchandise delivered. I called you, wells fargo, last week about this. You informed me that I would not have anymore money taken out of my account, from here forward. Of course, again this week, more money was taken, for no merchandise delivered. We were again made a promise that they would stop payment from here forward for that vendor, and maybe it will work. " I then get on the phone, Connies husband, to expedite the process, because my wife sometimes struggles with her english. I in turn ended up speaking to a supervisor, who was not happey speaking with someone who spoke and understand english very well. They transferred our call to claims department, again to start another claim. Again promising that they would stop payment for that vendor, but could not guarantee more money would not be taken out. For the life of me I could not understand why the bank could not stop someone from taking money out of her account knowing that this is a thief. So I asked what I thought was an appropriate question. Whose stealing money from my wife, the merchant or wells fargo? 'Parently they did not like that question. They spoke with Connie from there forward. I guess wells fargo is continuing to steal money from its patrons.
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October 2023 by Bee G.
I didn't have a appointment I walked in to the Wells Fargo and the teller Maria Sandoval was very helpful, patient with myself! She was able to resolve my problem. From now on I'm booking every bank appointment with her, she speaks English and Spanish.
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October 2023 by Michelle T.
The skilled and accommodating tellers and bankers work diligently to assist customers, especially during less crowded hours. Unfortunately, there are no public restrooms on-site, so have your cards and IDs ready at the teller window, and refrain from folding cash to expedite the process. Service speed is generally good, but occasional delays may occur due to customer errors with PINs and instructions, so review your transaction before confirming. If you need assistance from a banker, scheduling an appointment is advisable given the high demand. It's best to avoid visiting during the first week of the month when the branch is busiest. For basic transactions, consider using the ATM, and if you have coins, ensure they are rolled when approaching the teller. Language capabilities may vary, so be prepared for the absence of translation services.
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September 2023 by 郑君明
Please don’t go to this bank to do business. It can be said to be the worst bank in the Chinese area. There is no other bank in LA. I hope it will close down soon.
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August 2023 by Daniel Rodriguez
Walked on in to open new account. They said that I need to make a appointment. With no line inside & no one working doing anything. That just doesn't make sense. Looked for appointments for this branch. Nothing at all
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August 2023 by Drake Rodriguez
Walked on in to open new account. They said that I need to make a appointment. With no line inside & no one working doing anything. That just doesn't make sense. Looked for appointments for this branch. Nothing at all
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July 2023 by Jennifer H.
I hate this place so bad! I don't bank with them, thank god! But I do come here once a month to pay rent to my landlord. This place have bad costumer service not to mentioned the long ass line!!! Every time I come here, there's tons of people in line and only two bank teller!
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July 2023 by JON
They are enthusiastic and polite at work, but the same APP setting problem can be solved in a few minutes at Bank of America, but not at Wells Fargo. It's not that they don't want to solve it, it's that the APP software design problem makes the staff unable to operate
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April 2023 by Danica T.
I don't normally go inside banks often but I had a wonderful experience with Vanessa today! Surprisingly there was no line at 11:30am on a Friday morning. I had gone to this branch the day before around 11am and there was quite a line with 1-2 bank tellers helping customers, but the line moved at a better pace than I expected. Unfortunately I had to leave within 30 minutes to go to work so I came back today. Vanessa noticed me right away and motioned me over to assist me with a withdrawal. She was bright, energetic and assisted me with my request promptly and thoroughly while we had a great conversation! She really went above and beyond in providing great customer service and is just an outstanding human being. Thanks for making my day! In conclusion, from reading other reviews too, if you plan to go to this bank, definitely expect a wait and arrive with some extra time on hand.
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January 2023 by Jessica G.
The line is backed up outside the door and they have the audacity to only have 2 tellers working. These two tellers hold the the line even more by engaging in ongoing conversations with customers about holidays, their families, etc. Have some respect for the other customers and keep the line moving. The other tellers working here walking around doing nothing. Disgusting. Last time I come here.
